Overview of Waitomo Caves Hotel

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Guest reviews

3.4 / 5
1,073 reviews


  • Free WiFi
  • Free parking
  • Restaurant
  • Breakfast Available


Explore the area

Popular LocationCaveworld8 min walk
Popular LocationWaitomo Glowworm Caves9 min walk
Popular LocationAltura Gardens & Wildlife Park15 min walk
AirportHamilton (HLZ-Hamilton Intl.)53 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • King room

    King room

    Room amenities

    • 35 sq m
    • Sleeps 2
    More details
  • Deluxe Room, Balcony

    Deluxe Room, Balcony

    Room amenities

    • 35 sq m
    • Sleeps 2
    More details
  • Standard Triple Room

    Standard Triple Room

    Room amenities

    • 30 sq m
    • Sleeps 3
    More details
  • Standard Room

    Standard Room

    Room amenities

    • 10 sq m
    • Sleeps 2
    More details
  • Two Bedroom Family Room

    Two Bedroom Family Room

    Room amenities

    • 40 sq m
    • Sleeps 4
    More details
  • Family Room - Newly Refurbished

    Family Room - Newly Refurbished

    Room amenities

    • 40 sq m
    • Sleeps 4
    More details
  • Queen room

    Queen room

    Room amenities

    • 16 sq m
    • Sleeps 2
    More details

About this area

Waitomo Caves

Waitomo Caves Hotel is located in Waitomo Caves. Waitomo Glowworm Caves and Woodlyn Park reflect the area's natural beauty and area attractions include Caveworld and Kiwi House Native Bird Park.

Popular Location

What's nearby

  • Caveworld - 8 min walk
  • Waitomo Glowworm Caves - 9 min walk
  • Altura Gardens & Wildlife Park - 15 min walk
  • Woodlyn Park - 3 min drive
  • Aranui Cave - 8 min drive

Getting around

  • Hamilton (HLZ-Hamilton Intl.) - 53 min drive


  • Where to eat
  • On-site dining venue – Restaurant with a bar. Serves breakfast and dinner daily.

About this property

Waitomo Caves Hotel

3-star hotel, walk to Waitomo Glowworm Caves
A restaurant, a bar/lounge and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance and wedding services are on-site. All 33 rooms offer complimentary wireless Internet access, TVs with satellite channels, and portable fans. Guests will also find safes and free toiletries.
Waitomo Caves Hotel offers 33 forms of accommodation with a safe and free toiletries. Televisions come with satellite channels.
Bathrooms include a combined bath/shower unit. This Waitomo Caves hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
2 hot tubs are on site.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking

Food and drink

Cooked-to-order breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 7:30 AM–9:30 AM on weekends: NZD 10-24 per person
1 restaurant
1 bar

Things to do

2 hot tubs

Family friendly

Laundry facilities


Banquet hall
No lifts
Reception hall

Guest services

Daily housekeeping
Front desk (limited hours)
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services

Languages spoken


Business services

Meeting rooms
Conference space (11 square feet)




Smoke-free property

Room amenities


Portable fan


Free toiletries
Shower/bathtub combination


Satellite channels





Check-in between 2 PM - 9:30 PM
Minimum check-in age - 18


Check-out before 10 AM

Special check-in instructions

  • The front desk is open daily from 7 AM - 9 PM. <br />If you are planning to arrive after 9 PM, please contact the property in advance using the information on the booking confirmation.

Renovations and closures

This property is closed from 24 March 2020 to 22 April 2020 (dates subject to change).


  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for NZD 35 per night.

Payment types


Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between NZD 10 and NZD 24 per person (approximately)
  • Crib (infant bed) fee: NZD 35 per night
  • Credit card charges are subject to a surcharge of 2.7 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

  • Waitomo Caves Hotel
  • Hotel Waitomo Caves
All reviews

Guest reviews


Guest rating

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Disliked: Cleanliness, staff & service, property conditions & facilities

Liked the proximity to other restaurants. Disliked the condition of the hotel and our room compared to the "photo enhanced" pictures. The outside entrance to the building was in great need of painting. The rugs even in the lobby were worn, the paint throughout the building was peeling in places. The staff was not friendly and hard to find at times. There were no toiletries in the bathrooms as per the pictures. We had to find staff and ask for soap. The bathrooms are minuscule. Could hardly turn around, and we are thin people. We arrived after a 7 hour drive, tired and would loved to have seen a smiling face. No mention of no elevator and no air conditioning in the ad.

Stayed 1 night in Feb. 2020


  • Disliked: Amenities

Nice looking old hotel from afar. An unkempt mess up close. Gardens and exterior were uncared for, overgrown and not a place for "hanging out". The room was clean, but unfortunately the little milks they give so you can have a coffee curdled mine. Let's talk about the "Jacuzzi" they talk up. We opened the lid and saw a bunch of residue or something in the bottom, and it reeked of moldy/mildew. Needless to say, we didn't get in. They've made the room look like a beautiful old bath house, but without the privacy from the outside world. Think "fishbowl like" windows. It really has the potential to be a beautiful room, but like the rest of the hotel - no one seems to care. The menu was nice. Shame the "flowers" on the table were brown and sitting in brown water. They weren't flowers either, just some shrubbery. The checkin lady was an unfriendly cow. We had a tour that we needed to be at by 2.30pm and it was a 20 minute drive from our accomodation. All we asked was for an extra half hour to check in so we could sort ourselves out. But she wasn't having it. We seemed like an intrusion into her day. This hotel also seems to have signed me up to a random mailing list for Hilton Honors. a) I can't believe this hotel would EVER be part of a hilton group, and b) how rude to do that without permission. Overall, 3-stars. It was a place to sleep and eat. But the owners really should refurbish it to it's rightful glory - and for the love of god, do something about the disgusting spa

Stayed 1 night in Mar. 2020


  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Good, safe location. The dinner we had there was excellent! The interior hallways have the most worn out/through, faded carpet I have ever seen 😝 it was disgusting. There was also a strange (not good) odor in the hallway leading to our room. The room needed painting but thank goodness it had newer carpet. The bed and pillows were comfortable. Historic doesn’t have to mean worn out.....please take note property owner

Stayed 1 night in Mar. 2020


  • Disliked: Cleanliness, amenities, property conditions & facilities

Terrible maintenance and overall condition. Current owners must be planning to run this old hotel into the ground.

Stayed 2 nights in Feb. 2020


  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Didn’t like much, very run down and staff were not friendly

Stayed 2 nights in Feb. 2020