- Disliked: Cleanliness, staff & service
I have stayed at this hotel a few times but my stay on 21/03/20 was by far my worst, and i am not sure if i will return to the star. I had paid $300 for a room, i had checked in and then left the room after leaving my luggage. upon returning i realised the state of the room was unsatisfactory with the balcony covered in cigar ash, the bathroom was poorly cleaned and there was a "mysterious" stain on the bedside table. I am aware that many businesses are dealing with the changes and impacts of COVID-19, thus i understand that there are capacity limits in many places, upon returning from dinner the foyer/ walkway area near the hotel entrance was roped off with security as the gaming area had reached capacity. i politely approached one of the bouncers and explained that i was a guest and just wanted to walk to the elevator to go to my room. he was disrespectful & rude saying "go outside and walk around or ill remove you from the property"