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Chateau Tongariro Hotel

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Indoor pool
In-room safe, individually furnished, free WiFi, bed sheets
In-room safe, individually furnished, free WiFi, bed sheets
In-room safe, individually furnished, free WiFi, bed sheets

Overview of Chateau Tongariro Hotel

Chateau Tongariro Hotel

4 out of 5

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationTongariro National Park Whakapapa Visitor Centre2 min walk
  • Popular LocationTaranaki Falls3 min drive
  • Popular LocationWhakapapa Ski Area9 min drive

Choose dates to view prices

About this area

Whakapapa

Located in Tongariro National Park, Chateau Tongariro Hotel is in the mountains and in a national park. Tongariro National Park Whakapapa Visitor Centre and Whakapapa Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tongariro Alpine Crossing and Tongariro National Park. Enjoy the area's slopes with downhill skiing, snowboarding and skiing lessons, and don't miss out on the sledging.
Popular Location

What's nearby

  • Tongariro National Park Whakapapa Visitor Centre - 2 min walk
  • Lower Tama Lake - 2 min drive
  • Taranaki Falls - 3 min drive
  • Whakapapa Ski Area - 9 min drive
  • Mangatepopo Trail Head - 19 min drive

Getting around

  • Taupo (TUO) - 64 min drive

About this property

Chateau Tongariro Hotel

Family-friendly hotel with 2 restaurants and indoor pool
Along with 2 restaurants, this smoke-free hotel has an indoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/café and a snack bar/deli are on-site. All 106 individually furnished rooms feature free WiFi and room service. For a bit of entertainment, TVs come with satellite channels, and guests can also appreciate conveniences like electric kettles and free tea bags/instant coffee.
Chateau Tongariro Hotel offers 106 forms of accommodation with a safe and complimentary newspapers. Each accommodation is individually furnished. Televisions come with satellite channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Train station pick-up shuttle (surcharge) from 1:00 PM to 3:30 PM
  • Train station shuttle on request
  • Bus station shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: NZD 32 for adults and NZD 16 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Evening entertainment
  • Fitness centre
  • Golf
  • Indoor pool
  • Sauna

Family friendly

  • Arcade/games room
  • Children's games
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Spanish

Business services

  • Conference space (356 square feet)
  • Meeting rooms 2

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Mini fridge

More

  • Free newspapers (weekdays)
  • Individually furnished
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in fee: NZD 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 16 for children (approximately)
  • Early check-in fee: NZD 20 (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 11:00 PM
A car is required for transport to and from this property

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Chateau Hotel Tongariro
Chateau Tongariro
Chateau Tongariro Hotel
Hotel Chateau Tongariro
Hotel Tongariro
Tongariro Chateau
Tongariro Chateau Hotel
Tongariro Hotel
Bayview Chateau Tongariro Hotel Tongariro National Park
Bayview Chateau Tongariro National Park
Chateau Tongariro Hotel Tongariro National Park
Chateau Tongariro Tongariro National Park
Chateau Tongariro Hotel Hotel
Chateau Tongariro Hotel Tongariro National Park
Chateau Tongariro Hotel Hotel Tongariro National Park

Frequently asked questions

4.2
Very good
Rating 5 - Excellent. 424 out of 981 reviews
5 - Excellent 43%
Rating 4 - Good. 376 out of 981 reviews
4 - Good 38%
Rating 3 - Okay. 126 out of 981 reviews
3 - Okay 13%
Rating 2 - Poor. 38 out of 981 reviews
2 - Poor 4%
Rating 1 - Terrible. 17 out of 981 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Disliked: Cleanliness, amenities
The building and the location are stunning, but it is getting very tired and the general cleanliness and attention to detail is below average
Stayed 1 night in Jun 2021

4/5 Good

Travelled with partner
Liked: Cleanliness
Everything was really good, however the only down was the shower after a while was a bit off. The shower would work fine for a period of time and then start to spit. Also the hot water would stop after a while. Everything else was really good. I would recommend. Staff service was really good!
Stayed 2 nights in Jun 2021

3/5 Okay

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Since it was a special occasion we upgraded to the tongariro room which came with a abundance of extras we weren't expecting. Lovely big bed which was nice, you could lie on it and look at all the cobwebs hanging from the ceiling.. went nicely with the dust around edge of carpet and on bedside tables. Especially liked my bedside table which I think must have been original from the 1920s with chips missing off top and a cup ring for every previous visitor. Advertised as 'plush furniturings'.... the theme continued in the ensuite bathroom with a fully cracked vanity unit - first I've ever seen! and a shower over a small bath which noone would ever want to bath in. The room was finished off with a broken window latch...great in those cold temperatures, and the world's smallest fridge...good luck getting your box of beer in there! Only room for my wine. I'm glad we upgraded....hate to think what the other rooms were like. We talked to staff about the state of the room and they provided us with a bottle of wine and 3 pack of chocolates... seemingly already prepared behind reception counter. We enjoyed our stay however, snooker table was great and the piano man. Food and drinks pricey but ok. In general it was a shame to see such a iconic building being so run down with little, if any maintenance being carried out.
Stayed 2 nights in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1920s opulence, enjoyed the sauna and plunge pool very much. Theatre also a bonus.
Stayed 1 night in Jun 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 2 nights in Jun 2021