Chateau Tongariro Hotel

Photo gallery for Chateau Tongariro Hotel

Primary image
Indoor pool
In-room safe, individually furnished, free WiFi, bed sheets
In-room safe, individually furnished, free WiFi, bed sheets
In-room safe, individually furnished, free WiFi, bed sheets

Overview of Chateau Tongariro Hotel

Chateau Tongariro Hotel

4.0 star property

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
State Highway 48, Mt Ruapehu, Tongariro National Park, 3951

Explore the area

  • Popular LocationTongariro National Park Whakapapa Visitor Centre2 min walk
  • Popular LocationTaranaki Falls3 min drive
  • Popular LocationWhakapapa Ski Area9 min drive

Choose dates to view prices

About this area

Whakapapa

Located in Tongariro National Park, Chateau Tongariro Hotel is in the mountains and in a national park. Tongariro National Park Whakapapa Visitor Centre and Whakapapa Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tongariro National Park and Taranaki Falls. Enjoy the area's slopes with downhill skiing, snowboarding and skiing lessons, and don't miss out on the sledging.

What's nearby

  • Tongariro National Park Whakapapa Visitor Centre - 2 min walk
  • Taranaki Falls - 3 min drive
  • Lower Tama Lake - 4 min drive
  • Whakapapa Ski Area - 9 min drive
  • Mangatepopo Trail Head - 19 min drive

Getting around

  • Taupo (TUO) - 64 min drive

Restaurants

  • Tussock Bar - 3 min walk

About this property

Chateau Tongariro Hotel

Family-friendly hotel with 2 restaurants and fitness centre
Along with 2 restaurants, this smoke-free hotel has an indoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Chateau Tongariro Hotel offers 106 accommodations with a safe and complimentary newspapers. Each accommodation is individually furnished. Televisions come with satellite channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

Chinese (Mandarin), Dutch, English, French, German, Hindi, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Train station pick-up shuttle (surcharge) from 1:00 PM to 3:30 PM
  • Train station shuttle on request
  • Bus station shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: NZD 35 for adults and NZD 16 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Evening entertainment
  • Fitness centre
  • Golf
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/games room
  • Children's games
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (356 square feet)
  • Meeting rooms - 2

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Mini fridge

More

  • Free newspapers (weekdays)
  • Individually furnished
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in fee: NZD 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: NZD 20
Express checkout

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: NZD 35 for adults and NZD 16 for children (approximately)
  • Early check-in fee: NZD 20 (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 11:00 PM
A car is required for transport to and from this property

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Chateau Hotel Tongariro
Chateau Tongariro
Chateau Tongariro Hotel
Hotel Chateau Tongariro
Hotel Tongariro
Tongariro Chateau
Tongariro Chateau Hotel
Tongariro Hotel
Bayview Chateau Tongariro Hotel Tongariro National Park
Bayview Chateau Tongariro National Park
Chateau Tongariro Hotel Tongariro National Park
Chateau Tongariro Tongariro National Park
Chateau Tongariro Hotel Hotel
Chateau Tongariro Hotel Tongariro National Park
Chateau Tongariro Hotel Hotel Tongariro National Park

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 418 out of 997 reviews
5 - Excellent 42%
Rating 4 - Good. 371 out of 997 reviews
4 - Good 37%
Rating 3 - Okay. 144 out of 997 reviews
3 - Okay 14%
Rating 2 - Poor. 43 out of 997 reviews
2 - Poor 4%
Rating 1 - Terrible. 21 out of 997 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

3.6/5

Eco-friendliness

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This is an iconic property with amazing scenery. The main room is great with good views. Our room was shabby and tired and not worth the $. Hardly a heritage room. Staff were helpful but disorganized on this day, maybe with Covid contributing, or new staff.
Stayed 1 night in Jul 2022

3/5 Okay

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bathrooms are dated, the tepid pool area was dirty & not in service until 1pm when it was supposed to be open at 7am daily. The restaurants charge gourmet price for food the is at best’home cooking’! And every morning we were woken to noisy cleaning staff talking and banging around in the hallway!
Stayed 2 nights in Jul 2022

3/5 Okay

Travelled with family
The room and hotel facilities are quite old.
Stayed 1 night in Jul 2022

1/5 Terrible

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Was expecting an amazing hotel, how wrong we were! Over an 1.5 hours late checkin, lack of cleaning staff was the excuse. Adjoining doors left open in the room! Second day, hotel booked someone else into our room and gave them access!!!! Tried to order food on evening and told all non restaurant food was being put on hold due to lack of staff, they have the monopoly of food outlets and closed them all down for the main restaurant. Complete mismanagement of the place, lack of organisation and staff leaving because of this. Avoid
Stayed 3 nights in Jul 2022

3/5 Okay

Travelled with partner
Disliked: Cleanliness, staff & service
Lovely building. I have always wanted to stay here., but was let down by the poor service and food. It took 2 hours to get our dinner and we had to order it twice cause they forgot to put our first order through, but we got charged for it. When meal arrived it was cold. Room was nice but unfortunately the bath was not clean and the rubbish bins in the room were still full.
Stayed 3 nights in Jun 2022