Overview of Novotel Surabaya Hotel & Suites

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Guest reviews

4.0 / 5Very Good
197 reviews


  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning


What's nearby

Popular LocationSurabaya Zoo11 min walk
Popular LocationRoyal Plaza Surabaya11 min drive
Popular LocationSurabaya Town Square12 min drive
AirportSurabaya (SUB-Juanda)32 min drive

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Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Superior Room, Garden View

    Superior Room, Garden View

    Room amenities

    • 32 sq m
    • Sleeps 4
    Show details
  • Superior Room, Terrace

    Superior Room, Terrace

    Room amenities

    • 32 sq m
    • Sleeps 4
    Show details
  • Superior Room, Garden View

    Superior Room, Garden View

    Room amenities

    • 32 sq m
    • Sleeps 4
    Show details
  • Superior Room, Pool View

    Superior Room, Pool View

    Room amenities

    • 32 sq m
    • Sleeps 4
    Show details
  • Superior Room, Pool View

    Superior Room, Pool View

    Room amenities

    • 32 sq m
    • Sleeps 4
    Show details

About this area


Located in Surabaya, Novotel Surabaya Hotel & Suites is in the business district. Travellers who have shopping on the agenda can visit Surabaya Town Square and Royal Plaza Surabaya. Travelling with kids? Consider Surabaya Zoo, or check out an event or a game at Gelora 10 November Stadium.

Popular Location

What's nearby

  • Surabaya Zoo - 11 min walk
  • Royal Plaza Surabaya - 11 min drive
  • Submarine Monument (Monumen Kapal Selam) - 12 min drive
  • Surabaya Town Square - 12 min drive
  • Ciputra World Mall - 15 min drive

Getting around

  • Surabaya Gubeng Station - 13 min drive
  • Surabaya (SUB-Juanda) - 32 min drive


  • Where to eat
  • Janggala Restaurant – Al fresco dining brasserie.
  • Dahana Lounge Bar – Serves light fare, happy hour available.

About this property

Novotel Surabaya Hotel & Suites

Family-friendly Surabaya hotel in Ngagel, near Royal Plaza Surabaya
Along with a restaurant, this hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 215 rooms offer free WiFi, room service (during limited hours) and TVs with cable channels. Other amenities available to guests include coffee/tea makers, free bottled water and hairdryers.
Novotel Surabaya Hotel & Suites offers 215 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Televisions come with premium cable channels.
Bathrooms include a shower, complimentary toiletries and hairdryers. This Surabaya hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
24-hour return airport shuttle (surcharge)

Food and drink

Breakfast available for a fee: IDR 130000 for adults and IDR 65000 for children
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
Room service available

Things to do

Children's pool
Fitness centre
Horse riding/hire
Outdoor pool
Outdoor tennis court
Spa services
Hot tub

Family friendly

Children's pool
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)


Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services

Languages spoken


Business services

Business centre
Computer station
Meeting rooms


BBQ grill(s)
Picnic area
Pool sunloungers


Massage - Thai


Designated smoking areas (fines apply)

Room amenities


Air conditioning
Free cots/infant beds
Rollaway/extra beds (surcharge)


Free toiletries


TV channels
Premium channels

Food and drink

Coffee/tea maker
Free bottled water


Connecting rooms available



Check-in between 2 PM and midnight
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

  • 24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.


  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 210744.0 per night.
  • Free cots (infant beds)!

Payment types

American Express
Diners Club
JCB International

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 130000 for adults and IDR 65000 for children (approximately)
  • Airport shuttle fee: IDR 286000 per vehicle (one way)
  • Rollaway bed fee: IDR 210744.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Novotel Surabaya Hotel
  • Novotel Surabaya
  • Surabaya Novotel
  • Novotel Surabaya Hotel Surabaya
  • Novotel Surabaya Hotel And Suites Java
All reviews

Guest reviews


Very Good

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

it is a very clean hotel with very friendly staff.

Stayed 1 night in Feb. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

The swimming pool is clean and the staff warm and approachable. On the whole it’s a good comfortable place for a home out of home.

Stayed 6 nights in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Resort in midst of busy city

We love this hotel. Always a nice staycation. A resort style pool n surrounding. The receptionist was friendly. It was a fast check in as well. Staff were very friendly. Breakfast choices were superb. On weekends it went on until 11 am. Downside is they only have 3 floor stories n no lifts because it was an older building. On the other hand, it is not too crowded. Nice for a gateway. Overall it was a superb stay.

Stayed 1 night in Sep. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s nice comfort hotel, in middle of city

Stayed 2 nights in Sep. 2019

5/5 Excellent

  • Liked: Staff & service, property conditions & facilities, room comfort

Sanctuary in the Middle of Busy City

Resort like surrounding. It is a sanctuary in the middle of metro n busy city. Great stay

Stayed 5 nights in May 2019