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Novotel Surabaya Hotel & Suites

Photo gallery for Novotel Surabaya Hotel & Suites

Featured image
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Terrace/patio

Overview of Novotel Surabaya Hotel & Suites

UNESCO Sustainable Travel Pledge

Novotel Surabaya Hotel & Suites

4 out of 5

4.0/5 Very good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Jalan Ngagel No 173-175, Surabaya, East Java, 60246

Explore the area

  • Popular LocationMpu Tantular Museum10 min walk
  • Popular LocationSurabaya Zoo12 min walk
  • Popular LocationSurabaya Town Square3 min drive
  • AirportSurabaya (SUB-Juanda)14 min drive

Choose dates to view prices

About this area

Surabaya

Located in Surabaya, Novotel Surabaya Hotel & Suites is in the business district. Grahadi and Red Bridge are local landmarks, and travellers looking to shop may want to visit Royal Plaza Surabaya and Surabaya Town Square. Travelling with kids? Consider Surabaya Zoo, or check out an event or a game at Gelora 10 November Stadium.

What's nearby

  • Mpu Tantular Museum - 10 min walk
  • Surabaya Zoo - 12 min walk
  • Royal Plaza Surabaya - 3 min drive
  • Surabaya Town Square - 3 min drive
  • Ciputra World Mall - 5 min drive

Getting around

  • Surabaya Gubeng Station - 5 min drive
  • Surabaya (SUB-Juanda) - 14 min drive

Restaurants

  • Janggala Restaurant — 1 min walk
  • Dahana Lounge Bar — 1 min walk
  • Restoran Bebek Tepi Sawah Surabaya - 10 min walk
  • 1914 Surabaya - 10 min walk
  • Rawon Calculator - 11 min walk

About this property

Novotel Surabaya Hotel & Suites

Family-friendly Surabaya hotel in Wonokromo with free parking
Along with an outdoor pool, this hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a sauna are on-site. All 215 rooms offer free WiFi, minibars and TVs with cable channels. Room service, coffee makers and free bottled water are among the other amenities available to guests.
Novotel Surabaya Hotel & Suites offers 215 forms of air-conditioned accommodation with minibars and a safe. Premium cable televisions are provided. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages and massages.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: IDR 130000 for adults and IDR 65000 for children
  • 1 restaurant and 1 coffee shop
  • 1 poolside bar and 1 bar/lounge
  • Room service available

Things to do

  • Children's pool
  • Fitness centre
  • Horse riding/hire
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Spa services
  • Hot tub
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Indonesian

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Massage - Thai

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for IDR 210744.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 130000 for adults and IDR 65000 for children (approximately)
  • Airport shuttle fee: IDR 286000 per vehicle (one way)
  • Rollaway bed fee: IDR 210744.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Novotel Surabaya
Hotel Surabaya
Novotel Hotel Surabaya
Novotel Surabaya
Novotel Surabaya Hotel
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java
Novotel Surabaya Hotel Surabaya
Novotel Surabaya & Suites
Novotel Surabaya Hotel & Suites Hotel
Novotel Surabaya Hotel & Suites Surabaya
Novotel Surabaya Hotel & Suites Hotel Surabaya

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 73 out of 204 reviews
5 - Excellent 36%
Rating 4 - Good. 85 out of 204 reviews
4 - Good 42%
Rating 3 - Okay. 29 out of 204 reviews
3 - Okay 14%
Rating 2 - Poor. 12 out of 204 reviews
2 - Poor 6%
Rating 1 - Terrible. 5 out of 204 reviews
1 - Terrible 2%

3.9/5

Cleanliness

4.0/5

Staff & service

4.5/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020

4/5 Good

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a very clean hotel with very friendly staff.
Stayed 1 night in Feb 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Very accommodating! Thank you!
Stayed 2 nights in Jan 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful Front Desk
Nice hotel and a very nice pool, the gathering point of the hotel. Special thanks goes to Evan, the Front desk supervisor, he went out of the way to help us, truly world class hotel service!
Stayed 2 nights in Jan 2020

5/5 Excellent

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Well situated, Novotel Surabaya is a green hotel, with good service from the staff.
Stayed 2 nights in Jan 2020