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Hugo and Carter's Lodge Rotorua NZ

Photo gallery for Hugo and Carter's Lodge Rotorua NZ

Featured image
Premium bedding, desk, iron/ironing board, free WiFi
TV, fireplace
Premium bedding, desk, iron/ironing board, free WiFi
Premium bedding, desk, iron/ironing board, free WiFi

Overview of Hugo and Carter's Lodge Rotorua NZ

Hugo and Carter's Lodge Rotorua NZ

3.5 out of 5

3.9/5 Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Kitchen
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
409 Old Taupo Road, Rotorua, 3015

Explore the area

  • Popular LocationWhakarewarewa Thermal Reserve19 min walk
  • AirportRotorua (ROT-Rotorua Regional)11 min drive
  • Popular LocationLake Rotoiti17 min drive
  • Popular LocationLake Tarawera20 min drive

Choose dates to view prices

About this area


Hugo and Carter's Lodge Rotorua NZ is located in Rotorua. Whakarewarewa Hot Springs and Redwoods Whakarewarewa Forest reflect the area's natural beauty and area attractions include Skyline Rotorua and Rainbow Springs Kiwi Wildlife Park. Looking to enjoy an event or a game while in town? See what's happening at Rotorua International Stadium or Racing Rotorua. Guests appreciate the guest house's quiet location.

What's nearby

  • Whakarewarewa Thermal Reserve - 19 min walk
  • Whakarewarewa: The Living Maori Village - 2 min drive
  • Rotorua International Stadium - 3 min drive
  • Lake Rotoiti - 17 min drive
  • Lake Tarawera - 20 min drive

Getting around

  • Rotorua (ROT-Rotorua Regional) - 11 min drive


  • Chimney Indian Restaurant - 4 min drive
  • Sichuan Style - 4 min drive
  • Ciabatta Cafe and Bakery - 4 min drive
  • Herbs & Spice Thai Restaurant - 4 min drive
  • Capers Epicuran - 4 min drive

About this property

Hugo and Carter's Lodge Rotorua NZ

3.5-star Rotorua guesthouse in Springfield with free parking
A bar/lounge, a garden and free self-parking are available at this smoke-free guesthouse. WiFi in public areas is free. All 2 rooms boast fireplaces, and offer free WiFi and kitchenettes. Guests will also find furnished patios, sitting areas and TVs.
Hugo and Carter's Lodge Rotorua NZ offers 2 forms of accommodation with fireplaces and espresso makers. Rooms open to furnished patios. This accommodation offers separate sitting areas and includes desks. Beds feature premium bedding. Accommodation at this 3.5-star guest house has kitchenettes with fridges.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Rotorua guest house provides complimentary wireless Internet access.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)


Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Continental breakfast available for a fee daily: NZD 25.00 per person
  • 1 bar/lounge

Things to do

  • Bike rentals

Family friendly

  • Kitchenette
  • Fridge


  • No lifts

Guest services

  • Luggage storage

Languages spoken

  • English


  • Garden
  • Terrace


  • Smoke-free property

Room amenities


  • Bed sheets
  • Heating
  • Premium bedding


  • Free toiletries
  • Hairdryer
  • Shower
  • Towels


  • TV

Food and drink

  • Electric kettle
  • Espresso maker
  • Kitchenette
  • Fridge

Outdoor space

  • Furnished patio


  • Desk
  • Fireplace
  • Iron/ironing board
  • Separate sitting area

Similar properties

See similar properties



Check-in time starts at 2 PM
Minimum check-in age - 18


Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
This property doesn't offer after-hours check-in
Guests can access their accommodation through a private entrance
For more details, please contact the property using the information on the booking confirmation
Breakfast is available by reservation only and must be requested in advance.

Access methods

Private entrance


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: NZD 25.00 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa and Mastercard; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hugo Carter's Lodge Rotorua NZ
Hugo Carter's Lodge NZ
Hugo Carter's Rotorua NZ
Hugo Carter's NZ
Hugo And Carter's Rotorua Nz
Hugo and Carter's Lodge Rotorua NZ Rotorua
Hugo and Carter's Lodge Rotorua NZ Guesthouse
Hugo and Carter's Lodge Rotorua NZ Guesthouse Rotorua

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 2 out of 8 reviews
5 - Excellent 25%
Rating 4 - Good. 5 out of 8 reviews
4 - Good 63%
Rating 3 - Okay. 0 out of 8 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 8 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 8 reviews
1 - Terrible 13%




Staff & service




Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay
It is a very nice, cosy and quiet place to stay. It will be great if there is a microwave to heat food.
Stayed 2 nights in Nov 2018

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable
Place was clean and comfortable. Only thing missing was a microwave.
Stayed 1 night in Jul 2018

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Nice lodge close to Te Puia Maori experience
Overall great lodge in a quiet location close to Te Puia Maori experience. Lovely to have a shared living room with a kitchenette so you could spend time relaxing. The only thing missing was a microwave or hot plate to heat stuff if you wanted to. It was not staffed on arrival, you were asked to call and get the lock access code, but this was made clear on our booking. We did not actually meet them in person. When we arrived the room was unmade, but this was quickly rectified after a phone call. She was very apologetic and explained why it had happened. We met the housekeeping staff as they came to clean the room, and they were quite pleasant and helpful, giving us ideas of where to visit locally for the best experience in Rotorua. We had to stay an extra night and our hostess was very accommodating of our request. Overall a great stay. Would return again.
Stayed 2 nights in Mar 2018