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On the beach
On the beach
On the beach
7 outdoor pools, pool umbrellas, pool loungers

Guest reviews

4.0 out of 5 Very good
251 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationGrand Coral Golf Riviera Maya7 min drive
Popular LocationEl Camaleon Mayakoba Golf Course9 min drive
Popular LocationPunta Esmeralda Beach14 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)42 min drive

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  • Deluxe Essence

    4/5 guest room rating

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  • Family Apartment, 2 Bedrooms

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  • Family Apartment, 3 Bedrooms

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  • Panoramic Apartment, 1 Bedroom

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  • Panoramic Apartment, 2 Bedrooms, Terrace

    Room amenities

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    • Sleeps 8
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  • Panoramic Apartment, 3 Bedrooms, Terrace

    Room amenities

    • 275 sq m
    • Sleeps 10
    More detailsPanoramic Apartment, 3 Bedrooms, Terrace

About this area

Playa del Carmen

Located in Playa del Carmen, Residences at The Fives is near the airport and on the beach. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Punta Esmeralda Beach and Mamitas Beach Club. Travelling with kids? Don't miss Xplor Theme Park and Xcaret Eco Theme Park.
View map
Popular Location

What's nearby

  • Guadalupe Church - 7 min drive
  • Grand Coral Golf Riviera Maya - 7 min drive
  • El Camaleon Mayakoba Golf Course - 9 min drive
  • Punta Esmeralda Beach - 14 min drive
  • Quinta Avenida - 15 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • Flavours — 1 min walk
  • Le Brasserie — 1 min walk

About this property

Residences at The Fives

Upscale resort on the beach, with 7 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Residences at The Fives's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants. All 210 rooms offer free WiFi, iPod docks and flat-screen TVs with cable channels. Guests will also find 24-hour room service, premium bedding and separate bathtubs and showers.
Residences at The Fives offers 210 forms of accommodation with iPod docking stations and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

7 the outdoor swimming pools are on site along with an outdoor tennis court and a fitness centre.
The on-site spa has 11 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: USD 10 per night
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 400 for adults and USD 200 for children
  • 10 restaurants and 1 coffee shop/cafe
  • 4 poolside bars, 7 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 7 outdoor pools
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Lifeguards on-site
  • Nightclub
  • Outdoor tennis court
  • Table tennis
  • Tennis

Family friendly

  • 7 outdoor pools
  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free children's club
  • Free cots/infant beds
  • Laundry facilities

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business centre

Outdoors

  • BBQ grill(s)
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 11 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas
  • Games
  • Renovated entire property – September 2019
  • Romance packages available

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and 11:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 400 for adults and USD 200 for children (approximately)
  • Self-parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Fives Hotel Luxury Residences Playa del carmen
Fives Hotel Luxury Residences
Fives Luxury Residences Playa del carmen
Fives Luxury Residences
The Fives Hotel Luxury Residences
Residences at The Fives Resort
The Fives Beach Hotel Residences
Residences at The Fives Playa del Carmen
Residences at The Fives Resort Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Residences at The Fives and receive a full refund?
Yes, Residences at The Fives offers free cancellation on select room rates, because flexibility matters! Please refer to Residences at The Fives cancellation policy on our site for more details about any exclusions or requirements.
Does Residences at The Fives have a pool?
Yes, this property has 7 outdoor pools.
Is Residences at The Fives pet-friendly?
No, pets are not allowed at this property.
How much is parking at Residences at The Fives?
Self-parking is available for USD 10 per night.
What time is check-in at Residences at The Fives?
Check-in is from 3:00 PM to 11:00 PM. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Residences at The Fives?
Checkout is at noon. Late checkout is available for a fee (amount may vary).
Does Residences at The Fives provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Residences at The Fives located?
Nestled on the beach, this Playa del Carmen resort is 2.2 mi (3.6 km) from Punta Esmeralda Beach and 3 mi (4.9 km) from Quinta Avenida. Playa 88 and 28 de Julio Square are also within 3 miles (5 km).
4.0
Very good
251 reviews
5 - Excellent
115
4 - Good
71
3 - Okay
27
2 - Poor
23
1 - Terrible
15

4.2/5

Cleanliness

4.0/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Stayed 1 night in Sep 2020

5/5 Excellent

Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities
Resort staff are all very nice, resort is clean, and welcoming.
Stayed 1 night in Aug 2020

5/5 Excellent

Stayed 4 nights in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2020