Entry was dirty and unattended. Was let in after ringing a bell by a young woman and baby who stated no staff were onsite, she would show me the room. Room was not deluxe suite I had booked, apparently that room had a blocked toilet. No offer of a cheaper rate for the smaller room. Room very basic, only space for a bed. After payment, and on further viewing i realised the room was dirty, big stain on carpet, grubby mirror, no lamp, bathroom fan didn't work and was encrusted with dust. No way to contact staff except by wotif messages. They weren't interested in my complaint. I'm not usually one to complain but this was really not acceptable. However i had no other option for accommodation for the area. There was no explanation of what was available e.g. parking, breakfast facilities, how to contact reception or even where it was and how check out could occur. It's a health hazard and i have photos and video to prove it.