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Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 62 out of 179 reviews
5 - Excellent 35%
Rating 4 - Good. 96 out of 179 reviews
4 - Good 54%
Rating 3 - Okay. 14 out of 179 reviews
3 - Okay 8%
Rating 2 - Poor. 5 out of 179 reviews
2 - Poor 3%
Rating 1 - Terrible. 2 out of 179 reviews
1 - Terrible 1%

4.0/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location for activities
Had a great stay. Hirafu was pretty quiet itself but snow or no snow this is a great location for activities. Ate breakfast in the hotel and it set us up for the day. The Japanese breakfast was great. The pool was also great for the kids and you could rent or buy anything you were missing. We loved our stay.
Stayed 2 nights in Jul 2020

4/5 Good

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Lovely location, breakfast and facilities. The carpet in the bedroom was filthy though. My girlfriend was v disappointed
Stayed 5 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet has a very good spread! Very convenient location.
Stayed 1 night in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most convenient hotel in grand hirafu for skiing. The best selection of buffet breakfast and nice onsen & hot stone sauna for good experience of classic Japanese culture, which is special in this international ski village.
Stayed 14 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience cannot be beat - literally right at the base of the lifts! A great choice.
Stayed 3 nights in Jan 2020