Overview of The Cleveland Arms

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Guest reviews

2.3 / 5
3 reviews


  • Free WiFi
  • Kitchen
  • Washer
  • 24/7 Front Desk



Popular LocationHyde Park9 min walk
Popular LocationKensington Palace18 min walk
RestaurantThe Cleveland Arms1 min walk
RestaurantAssaha3 min walk
AirportLondon (LHR-Heathrow)35 min drive

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Free cancellation on all units

You can change or cancel this stay if plans change. Because flexibility matters.

  • Apartment (MATR2-1866810)

    Apartment (MATR2-1866810)

    Room amenities

    • 1 bedroom
    • 1 bathroom
    • City view
    • Sleeps 2
    More details
  • Deluxe Apartment (MATR3-1866808)

    Deluxe Apartment (MATR3-1866808)

    Room amenities

    • 48 sq m
    • 1 bedroom
    • City view
    • Sleeps 2
    More details
  • Deluxe Apartment (MATR4-1866812)

    Deluxe Apartment (MATR4-1866812)

    Room amenities

    • 48 sq m
    • 1 bedroom
    • City view
    • Sleeps 2
    More details
  • Apartment (MATR5-1866809)

    Apartment (MATR5-1866809)

    Room amenities

    • 1 bedroom
    • 1 bathroom
    • City view
    • Sleeps 2
    More details

About this area


The Cleveland Arms is located in London's London City Centre neighbourhood. Kensington Palace and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Marble Arch and Baker Street. Check out an event or a game at Stamford Bridge Stadium, and consider making time for ZSL London Zoo, a top attraction not to be missed.

Popular Location

What's nearby

  • Hyde Park - 9 min walk
  • Kensington Palace - 18 min walk
  • Marble Arch - 8 min drive
  • Royal Albert Hall - 12 min drive
  • Harrods - 16 min drive

Getting around

  • London Paddington Station - 6 min walk
  • Paddington Underground Station - 7 min walk
  • London (LHR-Heathrow) - 35 min drive


  • The Cleveland Arms - 1 min walk
  • Assaha - 3 min walk
  • The Mandarin - 3 min walk
  • Thai River - 3 min walk
  • Tukdin - 3 min walk

About this property

The Cleveland Arms

3.5-star London apartments in London City Centre, walk to Kensington Gardens
A 24-hour front desk and free WiFi in public areas are available at this smoke-free apartment building. Each apartment provides a kitchen with a fridge, an oven, a hob and a dishwasher. For a bit of entertainment, a TV comes with cable channels, and guests can also appreciate conveniences, such as a washing machine and a coffee/tea maker. Housekeeping is available on request.
The Cleveland Arms offers 4 forms of accommodation with coffee/tea makers and a hairdryer. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, hobs, kitchenware and utensils and dishwashers. Bathrooms include a shower and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Cable televisions are provided. Housekeeping is provided on request.

Property amenities


Free WiFi

Parking and transport

Return airport shuttle (surcharge)

Family friendly

Cots (infant beds): GBP 10.0 per night


Fridge (full size)
Coffee/tea maker


Bed sheets provided


Shower only
Free toiletries
Towels provided


TV with cable service


Washing machine

Work spaces

Laptop workspace


No pets allowed


Smoke-free property

Services and conveniences

Housekeeping (on request)
Iron/ironing board
Luggage storage
24-hour front desk


4 rooms



Check-in between 4:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 21


Check-out before 11 AM

Special check-in instructions

  • The check-in location differs from the property location. To check in, go to 1 Goldhawk Road, W12 8QQ England.<br />To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email with special check-in instructions. For more details, please contact the property using the information on the booking confirmation.
  • Guests will receive an email with instructions for check-in after booking.
  • Check-in service at the property may be available and must be arranged 24 hours prior to arrival. Onsite check-in service is subject to availability and is not guaranteed.
  • Guests may check in at the listed alternate location or arrange check-in at the property prior to 8 PM with 24 hours advance notice, subject to availability. Alternately, airport transfer service with key delivery may be requested for an additional fee.
  • For same day bookings made within 24 hours of arrival, check-in is available at 6 PM at the property's office.
  • Guests will be asked to provide a copy of their government-issued photo I.D. after booking.
  • Per property policy, groups of guests under 21 years old are not allowed to stay at this property, except for families with children.


  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 10.0 per night.

Payment types accepted at this property

American Express

Important information


You'll be asked to pay the following charges at the property:

  • Breakage deposit: GBP 250 per stay
  • A mandatory cleaning fee is included in this property's rental rate; it will be displayed at the time of booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Crib (infant bed) fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.
  • Guests must contact this property in advance to reserve cots/infant beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Alcohol is not permitted at this property.
All reviews

Guest reviews


Guest rating

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Liked: Cleanliness, staff & service, property conditions & facilities

The place is big and good and quite near Paddington station. What fails for this place is the water heater which only has hot water for a few seconds before turning cold again. So I have to turn on and turn off and turn off and turn on many times when I bath! When I complained in this, there was reply from CityRelay that they will look into it but they never told me when they will fix it. Then the next day, I came back to the apartment to find that the entrance door was slightly open but no one was inside the apartment. I thought someone had come to fix the water heater but forgot to lock the door. When I checked, the water heater is still not working as it should. I filed another complaint to CityRelay who replied the next day that they will look into it. There was no follow up after that. This place has given me a very bad experience and I will not go back again. I travel a lot and will not recommend this place to anyone.

Stayed 7 nights in Dec. 2018


  • Liked: Cleanliness, property conditions & facilities
  • Disliked: Staff & service, room comfort

No hot water, spotty wifi, partying kids above us smoking in the middle of the night (that flat is also owned by the same landlord from what I understand). The property is run by a management company called City Relay which you don't know until after you book. They strongly prefer that you pick up the keys from their office (located in another part of town) and made it difficult for us to arrange for them to meet us at the property. They eventually moved us to another flat at no extra charge due to the lack of hot water. Positives for the property are that it is beautiful, really comfy bed, over a cool pub and in a great location. Hope the owners sort out their issues as it has potential of being a great place to stay.

Stayed 5 nights in Nov. 2018


    This traveller didn’t leave comments with their review
    Stayed 2 nights in Dec. 2018