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Overview of The Cleveland Arms

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Featured image
1 bedroom, laptop workspace, iron/ironing board, cots/infant beds
View from Room
1 bedroom, laptop workspace, iron/ironing board, cots/infant beds
1 bedroom, laptop workspace, iron/ironing board, cots/infant beds

The Cleveland Arms

3.5 out of 5
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Kitchen
  • Washer
  • 24/7 front desk
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Sheets and towels washed at 60°C

Explore the area

    Popular LocationKensington Gardens8 min walk
    Popular LocationHyde Park9 min walk
    Popular LocationKensington Palace18 min walk
    AirportLondon (LHR-Heathrow)38 min drive

Choose dates to view prices

Deluxe Apartment (MATR4-1866812)

  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Apartment (MATR5-1866809)

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

Apartment (MATR2-1866810)

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Apartment (MATR3-1866808)

  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

About this area

London

The Cleveland Arms is located in London's London City Centre neighbourhood. Royal Albert Hall and Victoria and Albert Museum are cultural highlights, and some of the area's notable landmarks include Kensington Palace and Marble Arch. Check out an event or a game at Emirates Stadium, and consider making time for Madame Tussauds Wax Museum, a top attraction not to be missed.
Popular Location

What's nearby

  • Kensington Gardens - 8 min walk
  • Hyde Park - 9 min walk
  • Kensington Palace - 18 min walk
  • Royal Albert Hall - 7 min drive
  • Marble Arch - 7 min drive

Getting around

  • London Paddington Station - 6 min walk
  • Paddington Underground Station - 7 min walk
  • Heathrow Airport (LHR) - 37 min drive

Restaurants

  • Sheila's Cafe - 4 min walk
  • Bizzarro - 5 min walk
  • The Mitre - 5 min walk
  • Villa Rosa - 5 min walk
  • Bel Canto - 6 min walk

About this property

The Cleveland Arms

3.5-star London aparthotel in London City Centre, walk to Queensway
A 24-hour front desk and free WiFi in public areas are available at this smoke-free aparthotel. Each apartment provides a kitchen with a fridge, an oven, a hob and a dishwasher. For a bit of entertainment, a TV comes with cable channels, and guests can also appreciate conveniences, such as a washing machine and a coffee/tea maker. Housekeeping is available on request.
The Cleveland Arms offers 4 forms of accommodation with coffee/tea makers and a hairdryer. Accommodation at this 3.5-star aparthotel has kitchens with full-sized fridge/freezers, hobs, kitchenware and utensils and dishwashers. Bathrooms include a shower and complimentary toiletries.

This London aparthotel provides complimentary wireless Internet access. Cable televisions are provided. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
This information is provided by our partners.

Property amenities

Internet

  • Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Family friendly

  • Cots (infant beds): GBP 10.0 per night

Kitchen

  • Fridge (full size)
  • Hob
  • Oven
  • Dishwasher
  • Cookware/dishes/utensils
  • Coffee/tea maker

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Hairdryer
  • Free toiletries
  • Towels provided

Entertainment

  • TV with cable service

Laundry

  • Washing machine

Work spaces

  • Laptop workspace

Pets

  • No pets allowed

Suitability/Accessibility

  • No lifts
  • Smoke-free property

Services and conveniences

  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • 24-hour front desk

General

  • 4 rooms

See similar properties

Policies

Check-in

Check-in from 4:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The check-in location differs from the property location; to check in, go to 1 Goldhawk Road, W12 8QQ England.
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Check-in service at the property may be available and must be arranged 24 hours prior to arrival. Onsite check-in service is subject to availability and is not guaranteed.
Guests may check in at the listed alternate location or arrange check-in at the property prior to 8 PM with 24 hours advance notice, subject to availability. Alternately, airport transfer service with key delivery may be requested for an additional fee.
For same day bookings made within 24 hours of arrival, check-in is available at 6 PM at the property's office.
Guests will be asked to provide a copy of their government-issued photo I.D. after booking.
Per property policy, groups of guests under 21 years old are not allowed to stay at this property, except for families with children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for GBP 10.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: GBP 250 per stay
  • A mandatory cleaning fee is included in this property's rental rate; it will be displayed at the time of booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Crib (infant bed) fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property registration number No+Registration+ID

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Alcohol is not permitted at this property

Property is also known as

Cleveland Arms Apartment London
Cleveland Arms London
Cleveland Arms
The Cleveland Arms London
The Cleveland Arms Aparthotel
The Cleveland Arms Aparthotel London

Frequently asked questions

2.3
Rating 5 - Excellent. 0 out of 3 reviews
5 - Excellent 0%
Rating 4 - Good. 0 out of 3 reviews
4 - Good 0%
Rating 3 - Okay. 1 out of 3 reviews
3 - Okay 33%
Rating 2 - Poor. 2 out of 3 reviews
2 - Poor 67%
Rating 1 - Terrible. 0 out of 3 reviews
1 - Terrible 0%

4.5/5

Cleanliness

2.5/5

Staff & service

4.5/5

Property conditions & facilities

2/5 Poor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is big and good and quite near Paddington station. What fails for this place is the water heater which only has hot water for a few seconds before turning cold again. So I have to turn on and turn off and turn off and turn on many times when I bath! When I complained in this, there was reply from CityRelay that they will look into it but they never told me when they will fix it. Then the next day, I came back to the apartment to find that the entrance door was slightly open but no one was inside the apartment. I thought someone had come to fix the water heater but forgot to lock the door. When I checked, the water heater is still not working as it should. I filed another complaint to CityRelay who replied the next day that they will look into it. There was no follow up after that. This place has given me a very bad experience and I will not go back again. I travel a lot and will not recommend this place to anyone.
Stayed 7 nights in Dec 2018

2/5 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
No hot water, spotty wifi, partying kids above us smoking in the middle of the night (that flat is also owned by the same landlord from what I understand). The property is run by a management company called City Relay which you don't know until after you book. They strongly prefer that you pick up the keys from their office (located in another part of town) and made it difficult for us to arrange for them to meet us at the property. They eventually moved us to another flat at no extra charge due to the lack of hot water. Positives for the property are that it is beautiful, really comfy bed, over a cool pub and in a great location. Hope the owners sort out their issues as it has potential of being a great place to stay.
Stayed 5 nights in Nov 2018

3/5 Okay

Stayed 2 nights in Dec 2018