- Liked: Cleanliness, staff & service, property conditions & facilities
The place is big and good and quite near Paddington station. What fails for this place is the water heater which only has hot water for a few seconds before turning cold again. So I have to turn on and turn off and turn off and turn on many times when I bath! When I complained in this, there was reply from CityRelay that they will look into it but they never told me when they will fix it. Then the next day, I came back to the apartment to find that the entrance door was slightly open but no one was inside the apartment. I thought someone had come to fix the water heater but forgot to lock the door. When I checked, the water heater is still not working as it should. I filed another complaint to CityRelay who replied the next day that they will look into it. There was no follow up after that. This place has given me a very bad experience and I will not go back again. I travel a lot and will not recommend this place to anyone.