Wow, lots of pluses and minuses. When we first arrived we took the Hakone Touzan Bus to our hotel and got dropped off the side of a very busy narrow road adjacent to the hotel. Precarious to say the least, the bus driver did stop traffic for us in one direction as we navigated across the road, opposite direction traffic stopped for us. Access to bus stop on subsequent trips around town made it a bit nerve racking walking along the road edge with cars streaming by with inches to spare. The hotel is old with smells of dampness, moldy scents. Hotel is definite in need for a renovation. When we entered our room, we were pleasantly surprised, amazing view of the adjacent river. Room was big for Japanese standards as compared to other big city hotels in Japan. Room was clean and decent, though toliet was mechanical, no bidet/shower type in other hotels across Japan. Onsen was good, not great. Onsen is generally public use until 10:00pm., after ten, it's first come first serve for private use. We normally fell asleep before then. If you stay here, take the option when making your reservation for the breakfast at least. Traditional Japanese breakfast with all the trimmings. We normally ate dinner in the Hakone town area so did not get to try the dinner menu at the hotel. I believe we missed out. We did order the taxi to pick us up during check out for our ride back to the Hakone-Yumoto Train station and avoid the roadway with our baggage.