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Reviews of Rikyuan

2.5 out of 5
Rikyuan
817-460 Sengokuhara, Hakone, Kanagawa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 49 out of 61 reviews" "
Rating 8 - Good. 6 out of 61 reviews" "
Rating 6 - Okay. 6 out of 61 reviews" "
Rating 4 - Poor. 0 out of 61 reviews" "
Rating 2 - Terrible. 0 out of 61 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kiki, Oklahoma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, very authentic. Loved the private baths and 8 course dinner!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Extremely nice stay for 2 nights on our honeymoon to Japan. The staff is very friendly and helpful. The room are very traditional and you can book the private onsen when you want. Definitely would recommend it.
Stayed 2 nights in Nov 2019

10/10 Excellent

Alex, Wayzata, MN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very helpful and knowledgeable especially the beautiful check in lady and Tom. Room is clean and food is great and abundant.
Stayed 2 nights in Nov 2019

10/10 Excellent

Chris, Detroit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time at a ryokan. When we arrived, Google maps had us walk from the museum of the Little Prince bus stop across the street and down an alley, which was great. However, it then suggested we turn left down a driveway/small road; don’t do that, continue straight to the main street and then turn left. Upon arrival we were asked to remove our shoes and taken to the welcome room. Here, we were given matcha tea and another slightly sweeter jelly-type food of which I don’t know the name. The staff was extremely friendly and helpful by explaining everything in English. We then chose our yukata to wear during our stay. Next, we were given a tour. We chose the 6PM dinner, which allowed us time to enjoy a soak in the onsen before dinner. The reservation of the private onsen simply consists of writing your room number on the whiteboard timetable outside the onsen. There are two private onsen and a public onsen for each gender for which no reservation was needed. The whole place is very quiet and relaxing. Our room was very clean and had its own smaller onsen out the back door. Since you shower before your soak in the onsen, this is where your actual shower was too. Dinner was served in our room. It is a LOT of food, so be prepared. The beds were comfy and breakfast was served in the Breakfast Room. The staff were very friendly and I would recommend this place.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here and Hakone trip was the best part of our Japan trip! Rikyuan is very classy and quaint from the moment you walk in, the service feels very specialised and the environment is peaceful and relaxing. It is close to the bus stop and we were able to forward luggage here from Hakone Yumoto so no need to stress out about getting here. I booked a room with a private outdoor bath and it was really cool to use. There are also public women and men's onsen, as well as two private reservable onsen for the whole ryokan which are easy to book timeslots for. The reservable onsen was also really nice to use so you don't miss out on anything if you don't get a private bath. Breakfast and dinner were always served timely and had a variety of foods. Breakfast is a japanese style meal usually with rice and fish and other foods, and dinner changed each night with about 6-7 different courses. The food may be a bit different if you are not used to japanese food, but i really enjoyed trying everything. The staff are all very nice and welcoming and there were a number of them who were able to speak with us in English if we needed help or service. Overall I really enjoyed my stay here and would definitely recommend it if you are going to Hakone!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly and approachable. Good service. Personal hot spring is the best. Dinner and breakfast was okay.
Stayed 1 night in Apr 2019

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best night my wife ever had.
It was amazing. Loved the service. Make sure you don't try and do anything they will fly and do it for you. We walked astound the area in our kimonos. It was fun.
Stayed 1 night in Nov 2018

10/10 Excellent

Anna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing! Beautiful onsens ( we booked the private ones during the day as didn't have one in our room) and it was magical. Staff and food we're wonderful.
Stayed 2 nights in Oct 2018

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Japanese experience
If you are after a genuine Japanese traditional experience then this is it! We were greeted end after taking shoes off at the sliding door, into a reception area with tea. Then shown how and where the insensitive were before seeing our traditional room with futons (very comfortable) and low table, with en suite bathroom. The evening meal was a multi dish experience serve in our room by the lovely Rani. Breakfast was with others in a room with 6 traditional tables and floor seating. Salmon and kiwi were among several dishes. ONsens can be booked for private times as well as public ones available. The private ones are wooden in a small garden area...just a brilliant experience. Thanks to the team who made this a brilliant time for us.
Stayed 1 night in Oct 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, food was excellent, staff service was excellent, rooms were authentic, only issues were intermittent WiFi, which was stated in their hand out and you really need a car to get there.
Stayed 1 night in Aug 2018

10/10 Excellent

Alexandra, San Diego, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn’t know what to expect and were blown away. We opted for the room with the private Onsen, while our friends opted for the normal room upstaira. We did NOT regret paying the extra money since it was so worth it. The service throughout the ryokan was incredible, including the gorgeous multi-course Kaiseki meal that was served to us by the wonderful staff member, Liu. The meal was stunning, the sake amazing, the whole atmosphere serene and magical. Soaking in our tub after that meal as rain fell on the bamboo roof above us was such an incredible moment for us. The tatami mat beds were actually very comfortable and we slept so well. Breakfast was lovely and everything was just totally magical. Highly recommend the Onsen room for couples. So romantic.
Stayed 1 night in Aug 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed! Man of few words.
Stayed 1 night in Aug 2018

10/10 Excellent

Guy and Bibi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended. Amazing quiet ryokan, with great traditional dinner and breakfast. We stayed for two nights, and it was raining heavily. The ryokan has two private onsens (and another two regular ones for men/women) , and using them during the rain was a unique experience. Staff was delightful and helpful.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Room is a bit small. As a Japanese style of food serving and accommodation, may not be a cup of tea for European.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked a room with a private onsen and it very relaxing and worth every penny.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice traditional onsen hotel
Friendly staff, awesome experience. Clean facility. Hot spring bath! Only 8 rooms, very personal attention. Half board food very traditional, be prepared to ready seasonal and local ingredients.

8/10 Good

James, Ballarat, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet despite location next to other buildings. All mod cons. Good meal. Hot springs are beautiful but limited capacity.

10/10 Excellent

Wayne, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic Japanese accommodation
This is great accommodation, the staff were extremely helpful from the time they greeted us at the front door until they said goodbye. the Futon was comfortable, two of the stand outs of this property were the Japanese bath and the food. There is massage available on site, which you can book when you arrive. When you book ensure you book the evening meal which is eight courses served in your room, sensational local cuisine. Book the late breakfast the next morning because it is beautiful and large. It is close to the bus stop so buy a bus pass for your stay, you can use the pass on the Lake Ashie cruise and other local attractions.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kou, 千葉

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の露天風呂が風情がありよかった。夕食は種類が豊富で楽しめた。和室で落ち着いた雰囲気でのんびり寛ぐ事が出来ました。
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 만족합니다
규모가 크지 않지만 일본의 료칸을 경험하고 싶은분들께 추천드립니다. 식사에 육류가 없는것이 조금 아쉬웠지만 채식위주의 식단을 좋아하시는 분께 추천드립니다.
Stayed 1 night in Dec 2019

10/10 Excellent

Jun Hyeok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1박하지 마세요 2박 이상하세요
하코네유모토역에서 버스로 30분 정도 걸어서 갈 수 있는 거리에 편의점, 어린왕자박물관, 유리미술관이 있어서 위치는 최고 겨울에 갔지만 난방도 최고, 요이불도 매우 아늑했습니다 저녁 밒 아침밥도 정말 맛있었고 특히 저녁은 직원분이 계속 영어와 일본어로 설명해주어서 진짜 재밌게 먹었습니다 노천탕은 경치는 별로지만 그래도 정원을 예쁘게 꾸며놓아서 좋았어요 직원분들 전부 영어가 가능합니다 체크아웃시간 칼같이 지켜야 하지만 체크아웃 후 짐 맡겨둘 수 있습니다 저희는 맡겨두고 유리미술관 다녀왓네요
아침밥
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조용하고 프라이빗한 숙소
엄청 조용하고 객실수가 적어서 프라이빗하게 이용할 수 있었어요. 온천수도 굉장히 좋았고 고기를 사용하지 않는 식사도 인상적이었습니다.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unglaublich nettes und zuvorkommendes Personal. Tolle Einrichtung, sehr authentisches Essen.
Stayed 1 night in Oct 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Topissime
Stayed 2 nights in Aug 2019

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maison traditionnel superbe
Maios’ Traditionnel personnel très accueillant et au petit soin Bus près de la maison pr contre un peu plus éloigné du lac Family mary à compter
Stayed 1 night in May 2019

6/10 Okay

men

Travelled with group
Disliked: Property conditions & facilities
隣の物音や外の風の音が聞こえて残念
Stayed 1 night in Mar 2019

8/10 Good

yshr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
懐石料理に使われる素材の品目が多く、楽しく食事ができる。味も素晴らしい。スタッフの方たちも気さくで愛嬌がある。こじんまりとしていてホテルにはない趣きと「わびさび」がある小宿です。
Stayed 1 night in Dec 2018

10/10 Excellent

R, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とにかく食事が美味しい。派手ではないが、丁寧に手間をかけた料理です。露天風呂付きの部屋に泊まったのですが、露天風呂の前の更衣室がカビくさかったのが残念。
Stayed 1 night in Oct 2018

8/10 Good

YUKO

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
概ね満足できる滞在でした。
客室自体は改装して、綺麗でしたが、露天風呂や大浴場の設備が古いのが残念でした。 せっかくの温泉を楽しみにしていたのですが、残念。客室にお風呂のある部屋なら良かったのかも知れません。 でも、食事は美味しく、特にご飯が美味しかったです。
Stayed 1 night in Sep 2018

10/10 Excellent

Sungho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

ジャック, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
貸切露天風呂が最高
露天風呂付客室だったが、二人で入浴できる広さがないなぁと思い貸切露天風呂を予約して入浴したところ、とても風情があり二人でも入れるので最高でした。
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Hiroko

Stayed 1 night in Jun 2018

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una experiencia maravillosa
Es ideal para relajarse y disfrutar de una experiencia auténtica japonesa. Reservamos una habitación con onsen privado (pequeño pero muy recomendable), pero también probamos los otros dos que tiene el hotel que se reservan por habitación (tienen dos más separados por sexo). La habitación es muy grande, con una habitación principal muy amplia, donde nos sirvieron la cena, y una pequeña sala para tomar algo cuando los futones estén extendidos en la habitación principal. La cena nos recordó a los restaurantes de lujo, con un menú cerrado muy extenso de pequeños platos de degustación. Hay que venir con la mente abierta, hubieron platos que nos encantó y otros que no nos gustó nada, pero lo mejor fue probar recetas que de otra manera no habríamos probado. Y lo mismo en el desayuno. El paisaje que rodea al ryokan es precioso y llegar hasta allí fue muy fácil, sólo tuvimos que coger un autobús en la estación de Tokio (casi dos horas de duración), que te deja a 3 minutos del ryokan (durante el viaje puedes disfrutar de las vistas de Hakone y del monte Fuji). En resumen, merece la pena invertir algo de dinero en disfrutar de una noche o dos en un ryokan para vivir experiencias que no ofrecen los hoteles al uso.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

MIDORI

Disliked: Property conditions & facilities
貸し切り露天風呂ではないお風呂の露天風呂があまりにも雑な感じでした。かえって露天風呂仕様になっていない方がかんじよかったです。 滞在中のスタッフのたいおうは良かったです。
Stayed 1 night in Mar 2018

10/10 Excellent

Norihito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
こじんまりした旅館でとても良かったです。癒されました。
Stayed 1 night in Dec 2017

10/10 Excellent

misun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
힐링타임
한적한 곳에서 맞는 힐링타임ᆢ직원들도 매우 친절해서 잘 대접받고 여유있게 쉬고 온 시간~~
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゆっくり過ごせました。
バスを降りてすぐの立地で、すぐ場所もわかりました。 とても丁寧に接客いただき、ゆっくり過ごせました。 食事も美味しく、気さくにスタッフの方が話しかけてくださって嬉しかったです。 またいきたいです。
Stayed 2 nights in Feb 2018