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Overview of The Mouses House Rainforest Retreat

Photo gallery

Featured image
Indoor spa bath
Indoor pool, outdoor pool
Balcony
View from Room
Entire home

The Mouses House Rainforest Retreat

4.5 out of 5

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Kitchen
  • Air conditioning
  • Laundry

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant
  • Contactless check-in

Explore the area

    Popular LocationSpringbrook National Park2 min walk
    Popular LocationCanyon Lookout12 min walk
    Popular LocationBilbrough Falls16 min walk
    AirportGold Coast, QLD (OOL-Coolangatta)46 min drive

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Standard Studio, Non Smoking, Kitchen

  • 20 sq m
  • Studio
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

Standard Studio, Non Smoking, Kitchen

  • 20 sq m
  • Studio
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Standard Studio, Non Smoking, Kitchen

  • 20 sq m
  • Studio
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

Standard Studio, Non Smoking, Kitchen

  • 20 sq m
  • Studio
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

About this area

Springbrook

Located in Springbrook, The Mouses House Rainforest Retreat is in the mountains. The area's natural beauty can be seen at Springbrook National Park and Gondwana Rainforests of Australia, while Gold Coast War Museum and Mudgeeraba Heritage Centre are cultural highlights. Guests appreciate the chalet's quiet location.
Popular Location

What's nearby

  • Springbrook National Park - 2 min walk
  • Canyon Lookout - 12 min walk
  • Bilbrough Falls - 16 min walk
  • Numinbah Nature Reserve - 2 min drive
  • Best Of All Lookout - 6 min drive

Getting around

  • Varsity Lakes Station - 46 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 46 min drive

Restaurants

  • English Country Gardens - 15 min walk
  • The Lost Fawn Cafe - 5 min drive
  • Scuttlebutt Cafe Restaurant - 5 min drive
  • Rainforest Retreat Cafe - 6 min drive
  • Dancing Waters Cafe - 6 min drive

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

The Mouses House Rainforest Retreat

4.5-star luxury chalet, walk to Springbrook National Park
Along with an indoor pool, this smoke-free chalet has an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, an outdoor tennis court, a spa tub and a sauna are on-site. All 13 individually decorated rooms feature free WiFi and iPads. Kitchens come with fridges and hobs, and guests will also find upscale touches, such as fireplaces and jetted bathtubs.
The Mouses House Rainforest Retreat offers 13 forms of air-conditioned accommodation with fireplaces and iPads. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas and includes single sofa beds. Pillowtop beds feature premium bedding. Televisions come with DVD players and video game consoles. Accommodation at this 4.5-star chalet has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include iPod docking stations and espresso makers.

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
This information is provided by our partners.

Property amenities

Pool/Spa

  • Outdoor pool
  • Indoor pool
  • Hot tub
  • Sauna
  • Massages
  • Spa services
  • Deep-tissue massages
  • Body treatments
  • Manicures and pedicures
  • Swedish massages
  • Facials
  • Aromatherapy

Internet

  • Free WiFi

Parking and transport

  • Free extended parking on site
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • Cots (infant beds): AUD 5.00 per day

Kitchen

  • Fridge
  • Hob
  • Microwave
  • Espresso maker
  • Cookware/dishes/utensils

Dining

  • English breakfast available for a fee daily 8 AM–1:00 PM: AUD 22.5 per person
  • 1 bar
  • Room service available

Bedrooms

  • Premium bedding
  • Pillow-top mattress
  • Bed sheets provided
  • Single sofa bed

Bathrooms

  • Separate bath and shower
  • Jetted bath
  • Free toiletries
  • Hairdryer
  • Bathrobes

Living spaces

  • Fireplace
  • Sitting area

Entertainment

  • 42-inch TV
  • iPad
  • Video game console
  • DVD player
  • iPod docking station

Outdoor areas

  • Balcony
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • No lifts
  • Roll-in shower
  • Wheelchair accessible (with limits)
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Fireplace in reception
  • Front desk (limited hours)

Location highlights

  • In the mountains

Things to do

  • Outdoor tennis court
  • Tennis on site
  • Free bike hire on site

General

  • 13 rooms
  • 12 buildings
  • Built in 1980
  • Individually decorated
  • Individually furnished

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 8 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8 AM - 6 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 5.00 per day

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: AUD 22.5 per person (approximately)
  • Airport shuttle fee: AUD 100 per vehicle (one way)
  • Crib (infant bed) fee: AUD 5.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Mouses House Rainforest Retreat Springbrook
Mouses House Rainforest Retreat
Mouses Rainforest Retreat Springbrook
Mouses Rainforest Retreat
The Mouses House - Springbrook Mt Hotel Springbrook
The Mouses House Rainforest Retreat Chalet
The Mouses House Rainforest Retreat Springbrook
The Mouses House Rainforest Retreat Chalet Springbrook

Frequently asked questions

Does The Mouses House Rainforest Retreat have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is The Mouses House Rainforest Retreat pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Mouses House Rainforest Retreat?
Self-parking and extended parking are free at this property.
What time is check-in at The Mouses House Rainforest Retreat?
Check-in is from 2 PM - 8 PM. Late check-in is available during limited hours.
What time is check-out at The Mouses House Rainforest Retreat?
Checkout is at 11 AM.
Does The Mouses House Rainforest Retreat provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of AUD 100 per vehicle applies.
Where is The Mouses House Rainforest Retreat located?
Situated in the mountains, this luxury chalet is steps away from Gondwana Rainforests of Australia and Springbrook National Park. Canyon Lookout and Bilbrough Falls are also within 1 mile (2 km).

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 46 out of 60 reviews
5 - Excellent 77%
Rating 4 - Good. 12 out of 60 reviews
4 - Good 20%
Rating 3 - Okay. 1 out of 60 reviews
3 - Okay 2%
Rating 2 - Poor. 0 out of 60 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 60 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

5.0/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay the heating with the fire place was perfect for the cold nights, we got to meet the family off possums at night. The only negative thing i can say is the towels are a bit past their use by date other than that 10 out of 10 we will definately be coming back again.
Stayed 2 nights in Sep 2019

5/5 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a family of four and were given the comfortable Chalet Doc, which can accommodate up to eight, what a big surprise! The recently renovated new kitchen made our cooking in the forest a pleasant experience. The facilities are kept tidy, clean, and ready for guest use, the old tennis balls, however, can be replaced. The sleep was peaceful and everyone enjoyed the sound of water running next to the chalet. Good weather, unique rainforest setting, and this incredible sensory recharge session for city folks really beg for a return visit in the very near future.
Stayed 1 night in Apr 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beauty!!!!
Lovely experience. Great staff
Stayed 1 night in Mar 2019

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