4/10 Poor
Livi K.
30 Mar 2024
Disliked: Cleanliness
Not at All as Good as the Description
From the beginning, it was a less-than experience. I signed the contract and put the number of people in… and every subsequent email correspondence had the wrong number of people listed.
No one picks up the phone if you call the management company. May call you back after leaving a message.
House Cleaning crew was still at the home past 4 PM at check-in.
Master bathroom, not cleaned properly poop on the toilet bowl. That made us doubt what else hadn’t been cleaned. Well, upon looking closer, the house is pretty old and dirty. Dust and cobwebs in the ceilings and under the bar. Mold on the master bedroom shower curtain.
Second bedroom in main house has no closet or place to hang your clothes. Second bedroom in the main house had very gross, sticky stuff on the floor in the entrance of the bathroom. No sponge at the sink of the house
When Cleaning assistance returned the following morning, was one hour late, requiring us to change pre-existing plans. Mice!
Dead mouse first night caught in the living room trap. While mouse was removed by Cleaner, trap was not reset. Dead mouse in swimming pool. Dead mouse 3rd day kitchen trap. Food trashcan has no lid. Just gross.
Instructions for front door keypad completely incorrect. Random strangers, lip gloss on TV shelf - clearly not cleaned there. TV remotes in bedroom don’t work batteries probably dead. NOT the relaxing experience.
Livi K.
Stayed 3 nights in Mar 2024