1/5 Terrible
Steven
4 Apr. 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
READ BEFORE BOOKING
I booked this resort far in advance based on the great reviews. The resort contacted me about 10 days before arrival and claimed I had I cancelled my reservation. I immediately contacted them to confirm I did not cancel and I planned to check-in unless prohibited by travel restrictions. Shortly thereafter they closed the resort and cancelled my reservation but refused to refund my payment or give me a credit for a future visit. It is definitely unusual times, but they acted unethically by claiming I had cancelled the reservation because they had already decided to close the resort to protect their staff from coronavirus, but did not want to refund my payment. I understand their decision to protect their staff, but I can't accept their decision to not refund my payment or provide a credit for a future visit since they decided to cancel my reservation, not me. The resort may be nice (I will never know for sure), but they acted unethically in this situation while most hotels were offering expanded cancellation policies due to the coronavirus. Consequently, I would suggest you book elsewhere if you are planning a trip to Tonga.
Stayed 4 nights in Mar 2020
