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Emerald Western Gateway Motel

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Desk, free WiFi, bed sheets, wheelchair access
Desk, free WiFi, bed sheets, wheelchair access

Overview of Emerald Western Gateway Motel

Emerald Western Gateway Motel

3.5 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Kitchen
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
12 Theresa Street, Corner Hospital Road & Theresa Street, Emerald, QLD, 4720

Explore the area

  • Popular LocationCentral Highlands Visitor Information Centre11 min walk
  • Popular LocationEmerald Golf Club12 min walk
  • Popular LocationEmerald Racecourse13 min walk
  • AirportEmerald, QLD (EMD)7 min drive

Choose dates to view prices

About this area


Emerald Western Gateway Motel is located in Emerald. While the natural beauty of Rifle Range Nature Refuge and Belmah Resources Reserve can be enjoyed by anyone, those looking for an activity can head to Emerald Golf Club. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Emerald Hospital - 7 min walk
  • Central Highlands Visitor Information Centre - 11 min walk
  • Emerald Golf Club - 12 min walk
  • Wally McKenzie House - 12 min walk
  • Emerald Racecourse - 13 min walk

Getting around

  • Emerald Station - 14 min walk
  • Emerald, QLD (EMD) - 7 min drive


  • Vybe Cafe - 2 min walk
  • Roses & Beans - 4 min walk
  • Donut King - 4 min walk
  • Capricornian Restaurant - 6 min walk
  • Fairbairn Bakery - 7 min walk

About this property

Emerald Western Gateway Motel

3.5-star motel with restaurant and business centre
This smoke-free motel features a restaurant, a bar/lounge and a business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services and dry cleaning. All 108 rooms offer free WiFi, TVs and kitchens with fridges. Room service, coffee makers and ceiling fans are among the other amenities available to guests. Limited housekeeping is available.
Emerald Western Gateway Motel offers 108 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Accommodation at this 3.5-star motel has kitchens with full-sized fridge/freezers.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee weekdays 5:30 AM–11:00 AM: AUD 5.90-21.9 for adults and AUD 5.90-5.90 for children
  • 1 restaurant
  • 1 bar/lounge
  • Room service available

Family friendly

  • Full-sized fridge
  • Kitchen
  • Laundry facilities


  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Filipino
  • Indonesian

Business services

  • Business centre
  • Conference space


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)


  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Ceiling fan


  • Free toiletries
  • Hairdryer
  • Shower
  • Towels


  • 1-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Kitchen
  • Fridge


  • Connecting rooms available
  • Desk

Similar properties

See similar properties



Check-in from 1 PM - 9:30 PM
Late check-in subject to availability


Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 5.90 and AUD 21.9 for adults, and AUD 5.90 and AUD 5.90 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Emerald Western Gateway Motel
Western Gateway Motel
Emerald Western Gateway
Emerald Gateway Motel Emerald
Emerald Western Gateway Motel Motel
Emerald Western Gateway Motel Emerald
Emerald Western Gateway Motel Motel Emerald

Frequently asked questions

Overall score and ratings


Very good

Rating 5 - Excellent. 10 out of 34 reviews
5 - Excellent 29%
Rating 4 - Good. 17 out of 34 reviews
4 - Good 50%
Rating 3 - Okay. 6 out of 34 reviews
3 - Okay 18%
Rating 2 - Poor. 1 out of 34 reviews
2 - Poor 3%
Rating 1 - Terrible. 0 out of 34 reviews
1 - Terrible 0%




Staff & service




Property conditions & facilities

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

3/5 Okay

Liked: Cleanliness, staff & service, amenities
Unfortunately there was no thought put into design when building/fitting out the Therese Apartments. The outside light shines straight into the bathroom shower through a huge panel of frosted glass above the shower which in itself is okay, but you have to close the bathroom door as it shines (like daylight) onto the bed. The air conditioning unit is also right over the bed. The bed is really firm & the linen is aged. The bin had not been emptied prior to my stay & was extremely smelly. The Wifi was hard to connect to (had to stand on verandah to get reception) but did work in room once I was connected. I thought a nice cuppa prior to bed to find I had to ask in reception for milk (not offered at check-in. The only positive was the breakfasts at The Gateway. The meals were excellent quality/quantity, coffee fabulous & service great. However on the first morning I did have a live cockroach on my table. In all I wouldn’t recommend staying here.
Stayed 2 nights in Apr 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were travelling back home. One night stay. Very happy with unit. Clean. Comfortable king size bed. Would recommend.
Stayed 1 night in Aug 2020

4/5 Good

Liked: Cleanliness, staff & service
Great location, shops very close by. Quiet. The shower head was the only issue.
Stayed 2 nights in Jul 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service and lovely rooms. Will definitely stay again.
Stayed 1 night in Feb 2020