Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Overview of Novotel Lake Crackenback Resort & Spa

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Featured image
Indoor pool
Indoor pool
Indoor pool
Desk, iron/ironing board, free wired Internet, linens

Novotel Lake Crackenback Resort & Spa

4.5 out of 5

4.8/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Kitchen
  • Air conditioning
  • Washer

Explore the area

    AirportJindabyne, NSW (QJD)24 min drive
    Popular LocationPerisher Ski Resort51 min drive
    Popular LocationPerisher Quad Express Chair51 min drive
    Popular LocationVillage 8 Express52 min drive

Choose dates to view prices

  • Apartment, 3 Bedrooms

    Room amenities

    • 100 sq m
    • 1 bedroom
    • 1 bathroom
    • Sleeps 6
    • 1 Queen Bed and 4 Single Beds
    More details
  • Standard Apartment, 2 Bedrooms

    Room amenities

    • 60 sq m
    • 1 bedroom
    • 1 bathroom
    • Lake view
    • Sleeps 4
    • 1 Queen Bed and 2 Single Beds
    More details
  • Standard Apartment, 1 Bedroom

    Room amenities

    • 35 sq m
    • 1 bedroom
    • 1 bathroom
    • Lake view
    • Sleeps 2
    • 1 Queen Bed
    More details

About this area


Located in Crackenback, Novotel Lake Crackenback Resort & Spa is in the mountains and on a river. Village Square and Nuggets Crossing Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kosciuszko National Park and Kosciuszko National Park. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snow tubing and snowmobiling. Guests appreciate the property's quiet location.
Popular Location

What's nearby

  • Smiggin Holes Ski Resort - 49 min drive
  • Perisher Ski Resort - 51 min drive
  • Perisher Quad Express Chair - 51 min drive
  • Village 8 Express - 52 min drive
  • Blue Cow Zone - 67 min drive

Getting around

  • Ski Tube Bullocks Flat Terminal Station - 3 min drive
  • Perisher Ski Tube Station - 51 min drive


  • Cuisine Restaurant — 1 min walk
  • Alpine Larder — 1 min walk
  • Alpine Larder - 4 min walk
  • Wildbrumby Schnapps Distillery and Cafe - 7 min drive
View map

About this property

Novotel Lake Crackenback Resort & Spa

Family-friendly ski aparthotel with a full-service spa
Enjoy the free ski shuttle and an indoor pool at Novotel Lake Crackenback Resort & Spa during the winter, and return in the summer for a round at the aparthotel's golf course. Each apartment boasts a fireplace and offers free wired Internet and a kitchen. For a bit of entertainment, a flat-screen TV comes with satellite channels, and guests can also appreciate conveniences, such as a washer/dryer and a dining area.
Novotel Lake Crackenback Resort & Spa offers 46 forms of accommodation with fireplaces and washers/dryers. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Crackenback aparthotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts. In addition to an indoor pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)
This information is provided by our partners.

Property amenities


  • Close to a ski area, ski runs and ski lifts
  • Snow tubing, skiing lessons and cross-country skiing nearby
  • Free ski shuttle
  • Ski shuttle nearby
  • Ski equipment hire


  • Indoor pool
  • Hot tub
  • Sauna
  • Full-service spa
  • Massages
  • Spa services
  • Spa treatment rooms
  • Couples treatment room(s)
  • Deep-tissue massages
  • Body scrubs
  • Aromatherapy
  • Manicures and pedicures
  • Facials
  • Body treatments
  • Body wraps
  • Hot stone massages
  • 4 treatment rooms


  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Free off-site parking
  • Free ski shuttle

Family friendly

  • Playground
  • Childcare (surcharge)


  • Fridge (full size)
  • Microwave
  • Dishwasher
  • Coffee/tea maker
  • Cookware/dishes/utensils


  • Buffet breakfast available for a fee daily: AUD 30 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Snack bar/deli
  • Room service available


  • Bed sheets provided


  • Bath or shower
  • Free toiletries
  • Soap
  • Towels provided
  • Toilet paper
  • Hairdryer
  • Shampoo

Living spaces

  • Fireplace
  • Dining room
  • Sitting area


  • Flat-screen TV with satellite service
  • Games room

Outdoor areas

  • Balcony
  • Barbecue
  • Garden
  • Picnic area


  • Washer/dryer
  • Laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Computer station
  • Desk
  • Conference space

Climate control

  • Air conditioning


  • No pets or service animals


  • No lifts
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Local maps
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • ATM/banking services
  • Front desk (limited hours)
  • Fireplace in reception

Location highlights

  • On the lake
  • On the river
  • Near the boardwalk
  • In the mountains
  • In a national park

Things to do

  • 18 holes of golf
  • Health club
  • 3 outdoor tennis courts
  • Hiking/biking trails on site
  • Volleyball on site
  • Rafting on site
  • Kayaking on site
  • Rowing/canoeing on site
  • Bike rentals on site
  • Mountain biking on site
  • Fishing on site
  • Golf course on site
  • Yoga classes on site
  • Sailing nearby
  • Ecotours nearby
  • Snowshoeing nearby
  • Mountain climbing nearby
  • Snowmobiling nearby
  • Boat tours nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector


  • 46 rooms
  • 2 floors

Where to eat

  • Cuisine Restaurant – Restaurant with a bar offering local cuisine. Serves breakfast and dinner, happy hour available. Kids' menu available.
  • Alpine Larder – Al fresco dining family restaurant offering local cuisine. Serves lunch, dinner and light fare. Kids' menu available.

See similar properties



Check-in from 3 PM - 8 PM
Minimum check-in age - 18


Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 8:00 PM
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 30 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Novotel Lake Crackenback
Novotel Lake Crackenback Resort
Accor Lake Crackenback Hotel
Jindabyne Novotel
Novotel Lake Crackenback Hotel Crackenback
Novotel Thredbo Village

Frequently asked questions

Can I cancel my reservation for free at Novotel Lake Crackenback Resort & Spa and receive a full refund?
Yes, Novotel Lake Crackenback Resort & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Lake Crackenback Resort & Spa cancellation policy on our site for more details about any exclusions or requirements.
Does Novotel Lake Crackenback Resort & Spa have a pool?
Yes, this property has an indoor pool.
Is Novotel Lake Crackenback Resort & Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking at Novotel Lake Crackenback Resort & Spa?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at Novotel Lake Crackenback Resort & Spa?
Check-in is from 3 PM - 8 PM.
What time is check-out at Novotel Lake Crackenback Resort & Spa?
Checkout is at 10 AM.
Where is Novotel Lake Crackenback Resort & Spa located?
Located near the slopes, this Crackenback aparthotel is situated in the mountains, within 1 mile (2 km) of Kosciuszko National Park and Kosciuszko National Park, and is convenient for winter sports, such as cross-country skiing and skiing lessons. Gunbarrel Express Quad Chair and Kosciusko Express Quad Chair are also within 12 miles (20 km). Ski Tube Bullocks Flat Terminal Station is 22 minutes by foot.
Rating 5 - Excellent. 26 out of 33 reviews
5 - Excellent 79%
Rating 4 - Good. 7 out of 33 reviews
4 - Good 21%
Rating 3 - Okay. 0 out of 33 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 33 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 33 reviews
1 - Terrible 0%




Staff & service




Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed there last year when the kids gave us a couple of nights. Loved it so much we came back again this year for another treat (this time we paid for ourselves!). We love the lake and the walks along the river.
Stayed 3 nights in Mar 2018

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Amazing accommodation average service
2 bedrooms lake view apartment was stunning, great activities and facilities, but for the price we paid, I would have expected friendlier service and phone calls to make bookings at hotel facilities returned.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location just beautiful
A fantastic place to stay, so much to do and enjoy, and the Cross Tri atmosphere was amazing.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alpine Awesomeness!
This place is awesome - we were treated like family by the staff! We felt like we were locals and were given all the inside info on where to eat, local rates for hire and deals on tours. Harro's ski hire gave excellent advise and support for us as beginner skiers and helped us make good decisions on whereceas best fir weather and snow each day - even with all our questions we always felt like a valued guest - not a hassle to them at all. Alex at the Larder makes the best coffee in the region - even if you don't stay here - pop in for s coffee here! This holiday was booked for our twenty fifth wedding anniversary - but it will now be our annual holiday spot! excellent work Team Crakenback!

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable luxury at an affordable cost
We normally stay in Threfbo but was surprised at the atmosphere of this resort. Will stay here again

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