2/5 Poor
Mark
4 Aug 2022
Liked: Cleanliness
Disliked: Amenities
Excuses for not offering Wi-Fi as a standard amenity expired a decade ago. While the property manager was kind in allowing me to check in early, she refused a move to a closer room so that I could connect to their Wi-Fi. Their router resides in the lobby and it’s signal is too weak to reach guest rooms. I patiently explained and demonstrated this, but the manager insisted it was merely weather and refused my request to change rooms. Access to internet is great for employees who sit at reception but there isn’t even a chair for hotel guests in case I were willing to sit at the check in counter to access the internet. I’ll add that I had better access to internet in remote parts of Afghanistan than I did here. This is quite unlike any hotel I’ve ever stayed at in all of Australia. It’s simply disingenuous to even list Wi-Fi as an included amenity because in a very real sense, they don’t provide it and I would have stayed elsewhere if I had known.
Stayed 1 night in Aug 2022