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Overview of Hotel Grand Chancellor Palm Cove

Photo gallery

Guest reviews

4.1 / 5Very Good
678 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

Highlights

Popular LocationPalm Cove Beach8 min walk
Popular LocationClifton Village Shopping Centre4 min drive
Popular LocationClifton Beach5 min drive
AirportCairns, QLD (CNS-Cairns Intl.)24 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Standard Twin Room

    Standard Twin Room

    Room amenities

    • 31 sq m
    • Sleeps 4
    Show details
  • Superior King

    Superior King

    Room amenities

    • 31 sq m
    • Sleeps 3
    Show details
  • Superior Studio Suite

    Superior Studio Suite

    Room amenities

    • 47 sq m
    • Sleeps 3
    Show details
  • 1 Bedroom Apartment

    1 Bedroom Apartment

    Room amenities

    • 47 sq m
    • Sleeps 3
    Show details
  • 2 Bedroom Apartment

    2 Bedroom Apartment

    Room amenities

    • 78 sq m
    • Sleeps 5
    Show details
  • Superior Twin

    Superior Twin

    Room amenities

    • 31 sq m
    • Sleeps 4
    Show details

About this area

Palm Cove

Located in Palm Cove, Hotel Grand Chancellor Palm Cove is near the beach. The area's natural beauty can be seen at Palm Cove Beach and Clifton Beach. Travelling with kids? Consider Skyrail Rainforest Cableway and Hartley's Crocodile Adventures.

Popular Location

What's nearby

  • Palm Cove Beach - 8 min walk
  • Clifton Village Shopping Centre - 4 min drive
  • Clifton Beach - 5 min drive
  • Kewarra Beach - 8 min drive
  • Paradise Palms Country Club - 8 min drive

Getting around

  • Redlynch Station - 18 min drive
  • Cairns, QLD (CNS-Cairns Intl.) - 24 min drive

About this property

Hotel Grand Chancellor Palm Cove

4-star, family-friendly hotel, walk to Palm Cove Beach
2 outdoor pools, a restaurant and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a conference centre and a business centre. All 140 rooms provide conveniences such as fridges and coffee makers, plus free WiFi and patios. Other amenities available to guests include plasma TVs, in-room massages and ceiling fans.
Hotel Grand Chancellor Palm Cove offers 140 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and coffee/tea makers. Rooms open to patios. 102-cm Plasma televisions come with pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 25.00 per person
1 restaurant
1 poolside bar and 1 bar

Things to do

2 outdoor pools
Children's pool
Golf

Family friendly

2 outdoor pools
Children's pool
Dry-cleaning service
Laundry facilities
Fridge
Rollaway/extra beds (surcharge)
Waterslide

Conveniences

Gift shop/newsstand
No lifts

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

English

Business services

Business centre
Computer station
Meeting rooms
Conference centre (5102 square feet of space)

Outdoors

Garden
Picnic area
Terrace

Spa

Body treatments
Body wraps
Facials
Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Designated smoking areas (fines apply)

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Ceiling fan
Linens
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Shower/bathtub combination
Towels

Entertainment

102-cm plasma TV
Films for purchase

Food and drink

Champagne service
Coffee/tea maker
Fridge

Outdoor space

Patio

More

Access via exterior corridors
Connecting rooms available
Desk
In-room massage
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in between 2:00 PM - midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

  • 24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.

Payment types accepted at this property

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 25.00 per person (approximately)
  • Airport shuttle fee: AUD 24.00 per person (one-way)
  • Airport shuttle fee per child: AUD 24.00 (one way), (from 3 to 12 years old)
  • Late check-out fee: AUD 90.00 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Hotel Grand Chancellor Palm Cove
  • Grand Chancellor Palm Cove
  • Hotel Grand Chancellor
  • Novotel Palm Cove Hotel Palm Cove
  • Palm Cove Novotel
All reviews

Guest reviews

4.1

Very Good

5 - Excellent
273
4 - Good
248
3 - Okay
107
2 - Mediocre
33
1 - Poor
17
3.9
Cleanliness
4.1
Service and Staff
3.8
Amenities
3.8
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

Stayed 1 night in Feb. 2020

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities

This was the most filthy dirty run down dump to consider charging money to stay here is ludicrous if your Chinese and not very clean you will love it absolutely terrible from you leave reception till u see your room did i say room I meant caravan that’s what is was like filthy uninhabitable for humans the baby cot half chewed on and full of bugs no kitchen a fridge that was big enough for a can of coke what a joke avoid like a rash food terrible all catered for Chinese bench the massive flag over reception not fit for animals never mind humans

Stayed 3 nights in Dec. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great room, bed was very comfy, great WiFi, spacious property! Loved the pool and bar. Great stay, great price!

Stayed 10 nights in Dec. 2019

3/5

  • Liked: Cleanliness, staff & service
  • Disliked: Amenities, property conditions & facilities

We liked the breakfast deal 2 FOR 1. Great variety. The bar and poolside meals. Our 1st impressions - Just felt overall the property is a little tired and in need of renovation especially pool and surrounds. BBQ facilities would have been good as we would have liked to cook a few dinner meals ourselves to keep our overall spending costs on meals down. Accomodation and aircon was great. Just needed a picture or two on your walls I felt. No too bad all in all.

Stayed 10 nights in Dec. 2019

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 1 night in Jan. 2020