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Overview of Mercure Broome

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Guest reviews

3.9/5 Good
797 reviews
Guests rated this property 3.8/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air conditioning

Map

What's nearby

Popular LocationBedford Memorial Park2 min walk
Popular LocationMatso's Brewery4 min walk
Popular LocationSSJG Heritage Centre Broome7 min walk
AirportBroome, WA (BME-Broome Intl.)3 min drive

Choose dates to view prices

    About this area

    Broome

    Located in Broome, Mercure Broome is in the city centre and near the beach. The area's natural beauty can be seen at Bedford Memorial Park and Roebuck Bay, while Broome Historical Society Museum and Pearl Luggers Museum are cultural highlights. Travelling with kids? Consider Johnny Chi Lane and Malcolm Douglas Crocodile Park. With kayaking, scuba diving and snorkelling nearby, you'll find plenty of adventures in the water.

    Map
    Popular Location

    What's nearby

    • Bedford Memorial Park - 2 min walk
    • Matso's Brewery - 4 min walk
    • SSJG Heritage Centre Broome - 7 min walk
    • Broome Historical Society Museum - 8 min walk
    • Sacred Heart Church - 8 min walk

    Getting around

    • Broome, WA (BME-Broome Intl.) - 3 min drive

    Restaurants

    • CONTI BAR AND BISTRO — 1 min walk
    • CAPTN MURPHYS BAR BIS — 1 min walk

    About this property

    Mercure Broome

    Family-friendly hotel with 2 restaurants and 2 outdoor pools
    This smoke-free hotel features 2 restaurants, 2 outdoor pools and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, an outdoor pool, a bar/lounge and a coffee shop/café are on-site. All 136 rooms offer WiFi, room service (during limited hours) and flat-screen TVs with digital channels. Guests will also find wired Internet (surcharge), premium bedding and coffee/tea makers.
    Mercure Broome offers 136 forms of accommodation with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with digital channels.
    Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Broome hotel provides wired and wireless Internet access for a surcharge. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

    Property amenities

    Internet

    Available in all rooms: WiFi (AUD 24.95 per 24-hour period), Wired Internet (surcharge)
    Available in some public areas: Free WiFi, Wired Internet (AUD 24.95 per 24-hour period)

    Parking and public transport

    Free self parking
    Limited parking spaces

    Food and drink

    Buffet breakfast available for a fee 6:30 AM–9:00 AM on weekdays and 7:00 AM–9:30 AM on weekends: AUD 24 per person
    2 restaurants and 1 coffee shop/cafe
    1 bar
    Room service available

    Things to do

    2 outdoor pools
    Outdoor tennis court
    Shopping
    Tennis

    Family friendly

    2 outdoor pools
    Babysitting/childcare (surcharge)
    Children's club (surcharge)
    Dry-cleaning service
    Free cots/infant beds
    In-room childcare (surcharge)
    Laundry facilities

    Conveniences

    ATM/banking services
    Banquet hall
    Free newspapers in reception
    Front-desk safe
    No lifts

    Guest services

    24-hour front desk
    Daily housekeeping
    Dry-cleaning service
    Laundry facilities
    Luggage storage
    Tour/ticket assistance
    Wedding services

    Languages spoken

    English

    Business services

    1 meeting room
    Business centre

    Outdoors

    BBQ grill(s)
    Beach loungers
    Garden
    Picnic area
    Pool sunloungers
    Pool umbrellas

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible parking
    Wheelchair-accessible path of travel
    Wheelchair-accessible registration desk

    More

    Smoke-free property

    Room amenities

    Bedroom

    Climate control (air conditioning)
    Free cots/infant beds
    Linens
    Premium bedding

    Bathroom

    Bathtub or shower
    Free toiletries
    Hairdryer
    Towels

    Entertainment

    Digital channels
    Flat-screen TV

    Food and drink

    Coffee/tea maker

    More

    Desk
    Iron/ironing board (on request)
    Safe

    Policies

    Check-in

    Check-in time starts at 2 PM
    Minimum check-in age - 18

    Check-out

    Check-out before 10 AM

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are not available.
    Free cots (infant beds)

    Payment types

    American Express
    Diners Club
    JCB International
    Mastercard
    Visa

    Important information

    Optional extras

    The following fees and deposits are charged by the property at the time of service, check-in or check-out.

    • Fee for buffet breakfast: AUD 24 per person (approximately)
    • Fee for in-room wireless Internet: AUD 24.95 per 24-hour period (rates may vary)
    • Fee for in-room wired Internet: AUD 24.95 per 24-hour period (rates may vary)
    • Fee for wireless Internet in public areas: AUD 24.95 per 24-hour period (rates may vary)
    • Fee for wired Internet in public areas: AUD 24.95 per 24-hour period (rates may vary)
    • Credit card charges are subject to a surcharge of 1.3 per cent

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy.
    Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Property is also known as

    Mercure Broome Hotel
    Mercure Broome
    Mercure Hotel Continental Broome
    Accor Hotel Continental Broome
    Mercure Broome Hotel Broome

    Guest reviews

    5 - Excellent
    233
    4 - Good
    363
    3 - Okay
    138
    2 - Mediocre
    51
    1 - Poor
    12
    3.8
    Cleanliness
    4.0
    Service and Staff
    3.7
    Amenities
    3.6
    Property condition

    2/5

    • Liked: Staff & service
    • Disliked: Cleanliness, property conditions & facilities

    When I checked in I was allocated a room, which was what I would call really shabby! There was a hole left in the ceiling where they had once installed a ceiling fan, the bathtub was stained a brown colour from age. The room was old and tired! I complained and was moved to a much better room. Even though this room had been updated there were ants on the wall, so clearly no-one had bothered to spray the room before taking occupying it, consequently I had ants landing on my sheets and pillow prior to going to bed. The shower screen clearly had not been cleaned as there appeared to be soap scum clouding the bottom part of the glass. On my final morning I was at breakfast. Went to make toast and noticed a hanging picture behind the toaster had been removed from the wall. No one had bothered to wipe the wall down because there appeared to be gecko poo markings on the wall where the picture had been hanging. I complained, and my guests who had joined me for breakfast thought it to be appalling. The staff were very apologetic and made our breakfast directly from the kitchen as opposed to using the buffet. As a member of the Accor Group I will not be considering using or recommending this property again.

    Stayed 5 nights in Feb 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Quiet and friendly

    Great spot, quiet and relaxing. Friendly staff and service

    Stayed 1 night in Feb 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities

    I had an upgrade but a sea view would have been brilliant!!

    Stayed 1 night in Feb 2020

    3/5

    • Disliked: Property conditions & facilities

    The room was large but the facilities were lack lustre and ageing, the room smelt stale not fresh, the information in the room for restaurants/meals was confusing and outdated or not relevant to me as a non FIFO guest. The hairdryer supplied in the room did not work. The lifts were not clean - dusty and leaves inside and extremely hot to travel in. Lighting along walkways was poor so felt less safe at night/mealtime as a female guest. The best part of my stay was that the room was spacious and the staff were pleasant and helpful. I enjoyed having access to the shuttle service to the airport.

    Stayed 1 night in Jan 2020

    4/5 Good

    • Liked: Staff & service, amenities, property conditions & facilities

    Upgrade very appreciated. Property in new accomodation arm acceptably clean. Aircon a little noisy and struggling to keep room comfortable at times. Pool and grounds keeping in need of repairs. Pool lights detached and floating in pool, with gardens in places over grown. Overall a nice relaxing and peaceful stay.

    Stayed 2 nights in Jan 2020