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Reviews of Hotel Kaia

2 out of 5
Hotel Kaia
El Puerto 19 Bajo, Zierbena, Bizkaia

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 5 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

8.4/10

Cleanliness

7.2/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Booked in at the last minute, less than 2 hours before we checked in and the staff were very welcoming and friendly. They bent over backwards to help us and prepared food for us after the bar had closed as we had missed service. We would highly recommend and will be staying there again.
Stayed 1 night in Apr 2021
Response from BITTOR on 21 Apr 2021
thanks for your visit and review

8/10 Good

Aphra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived late but was assisted by phone to check in.
Stayed 1 night in Nov 2020

4/10 Poor

julie

Stayed 1 night in Jun 2020

4/10 Poor

ann

Liked: Cleanliness
Disliked: Room comfort
Right next to ferry port
Proximity to the port excellent. Not well signposted. Keys have to be picked up in bar, confusing. Hotel is clean but very hollow in sound and not soundproof in rooms. A dog was in hotel which barked all night and a crying child , doris banged and all footsteps can be heard. Hardly slept a wink. Nowhere to buy coffee and bar was closed so no breakfast. No fans or air con. Shame it could be good only 5 mins to ferry.
Stayed 1 night in Jul 2019

2/10 Terrible

Denise, England

Disliked: Staff & service, property conditions & facilities, room comfort
Close to ferry.
It is very close to the ferry which was convenient for the morning but there is no parking at the hotel and public parking nearby was very busy. Check in was at a restaurant/bar below the hotel. We were told the restaurant closed at 9pm and they were shut tomorrow for a holiday so no breakfast was available. The room was basic. Maybe all this would be ok in a two star hotel if the price was two star. For the rest of our trip we had mainly stayed in Paradors where the rate with breakfast was little more than the room rate here. We will not be returning.
Stayed 1 night in Aug 2018

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable!
Hotel Kaia was definitely worth the extra walk!

8/10 Good

julie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quaintest hotel & location
Quaint hotel, perfect location for ferry port which was literally 5 mins away Check in was in restaurant below which was ok Room was very clean & comfortable but could do with tea/coffee making facilities as bar below closed at 9pm
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very pleasant stay

4/10 Poor

Val

Liked: Cleanliness
Disliked: Room comfort
Room was very cold. Although the heating was on when we arrived, it was off when we came back from having a meal and didn't come on again before we left. A family with a small child went and sat in their car to get warm.

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities
Clean hotel close to ferry port
Great food in the restaurant although there was no food or drink available at breakfast. The heating did not come on in the morning and in winter it was required.

2/10 Terrible

Jen, Surrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL WAS LOCKED UP AND SMELT MUSTY.
The hotel (if you can call it a hotel) was locked up and empty when we arrived. We walked around the side to a bar and was told this is where to check in. At this point we would have walked away but it was late, we had been driving all day and did not know the area for other hotels. We had to pay up front as we were told that nobody would be about in the morning, and we had to leave the key in a post box. We let ourselves into the building, the musty smell hit us immediately. It was pitch black and empty, and only dim lights came on as we tried to find the room. We found the room, where the door had been left wide open with all windows open and the rugs hanging out of the window. It was dismal. Had we not already paid or not have been charged on our card we would have left immediately. I cannot believe that this sort of hotel can be allowed to charge an astronomical fee of 75e for facilities of this kind.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Inma, Reims France

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très propre ! Bon accueil ! Super petit déjeuner !
Stayed 1 night in Aug 2020

10/10 Excellent

MARIA DEL ROSARIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

JUAN JOSE PAGES ZAMORA

Liked: Cleanliness
Disliked: Staff & service, room comfort
Solo para casos de emergencia
No disponen de seervicio de cafeteria y tampoco hay un bar o cafeteria abierto hasta las 9 de la mañana cerfcano
Stayed 2 nights in Sep 2018

10/10 Excellent

maria belen

Descanso ideal
Es un hotel estupendo en un pueblo súper tranquilo. Las personas que lo llevan muy amables y la habitación muy amplia y limpia. Llevábamos un gatito, se portaron muy bien con él.
Stayed 1 night in Aug 2018

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Wunderbares, kleines, gemütliches Hotel. 1 Stunde von Bilbao entfernt, aber mit einfacher Verkehrsverbindung. Sehr empfehlenswert!

4/10 Poor

Verified traveller

Disliked: Staff & service
Not recommended
Room ok but small Beds good quality Not very clean Too expensive compared with quality Personnel at checking not friendly Very noisy outside during almost whole night Elevator doesn't work Breakfast only at 10 am
Stayed 1 night in Aug 2017

6/10 Okay

sònia, Masies de Roda (BCN)

Liked: Room comfort
Es un hotel cómodo. Lejos de zona turística.
No sirven desayunos domingos y festivos hasta las diez, y en los días laborales a partir de las nueve! Está lejos de zonas turísticas y su ubicación es un poco extraña. En las inmediaciones hay solo restaurantes muy caros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sjarmerende hotell, trivelig betjening
Sjekk inn i caféen i kjelleren, ryddig og rent rom. Fleksibel utsjekk. Trivelig sted med gode bussforbindelser til Bilbao sentrum.

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort