Located in Zierbena, Hotel Kaia is next to a golf course and near the beach. Bay of Biscay and Estuary of Bilbao reflect the area's natural beauty and area attractions include Museo Marítimo Ría de Bilbao and Maritime Museum. Looking to enjoy an event or a game while in town? See what's happening at San Mames Stadium or Estadio Nuevo Lasesarre. Take an opportunity to explore the area for water adventures such as scuba diving.
Close to Port of Bilbao, Hotel Kaia provides a marina, a terrace, and dry cleaning/laundry services. The on-site restaurant offers breakfast and lunch. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.
Other perks include:
Continental breakfast (surcharge), multilingual staff and luggage storage
Smoke-free property
Room features
All guest rooms at Hotel Kaia offer amenities, such as free WiFi.
Other conveniences in all rooms include:
Bathrooms with baths and free toiletries
Free infant beds, digital channels and heating
Languages
English, French, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Free offsite parking
Food and drink
Daily continental breakfast available 9 AM to 11 AM for a fee: EUR 3 per person
A bar/lounge
A restaurant
Family friendly
Free cot
Conveniences
Limited-hour front desk
Luggage storage
Guest services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Outdoors
Marina
Terrace
More
2 floors
Building
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Free cot
Bathroom
Bathtub
Free toiletries
Hair dryer on request
Private bathroom
Towels
Entertainment
22-inch flat-screen TV with digital channels
More
Desk
Heating (climate-controlled)
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: 9 PM
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Service animals are welcome, and are exempt from fees
Children and extra beds
Children are welcome
Free cots are available on request at the property
Payment types
Important information
Optional extras
Fee for continental breakfast: approximately EUR 3.00 per person
Pet deposit: EUR 15.00 per stay
Pet fee: EUR 15 per pet, per day
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Property is also known as
Hotel Kaia Zierbena
Kaia Zierbena
Hotel Kaia Pension
Hotel Kaia Zierbena
Hotel Kaia Pension Zierbena
Frequently asked questions
How much is parking at Hotel Kaia?
There is free parking nearby.
Hotel Kaia Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Booked in at the last minute, less than 2 hours before we checked in and the staff were very welcoming and friendly. They bent over backwards to help us and prepared food for us after the bar had closed as we had missed service. We would highly recommend and will be staying there again.
I arrived late but was assisted by phone to check in.
Aphra
Stayed 1 night in Nov 2020
4/10 Poor
julie
5 July 2020
julie
Stayed 1 night in Jun 2020
4/10 Poor
ann
3 July 2019
Liked: Cleanliness
Disliked: Room comfort
Right next to ferry port
Proximity to the port excellent. Not well signposted. Keys have to be picked up in bar, confusing. Hotel is clean but very hollow in sound and not soundproof in rooms. A dog was in hotel which barked all night and a crying child , doris banged and all footsteps can be heard. Hardly slept a wink. Nowhere to buy coffee and bar was closed so no breakfast. No fans or air con. Shame it could be good only 5 mins to ferry.
It is very close to the ferry which was convenient for the morning but there is no parking at the hotel and public parking nearby was very busy. Check in was at a restaurant/bar below the hotel. We were told the restaurant closed at 9pm and they were shut tomorrow for a holiday so no breakfast was available. The room was basic. Maybe all this would be ok in a two star hotel if the price was two star. For the rest of our trip we had mainly stayed in Paradors where the rate with breakfast was little more than the room rate here. We will not be returning.
Quaint hotel, perfect location for ferry port which was literally 5 mins away
Check in was in restaurant below which was ok
Room was very clean & comfortable but could do with tea/coffee making facilities as bar below closed at 9pm
Room was very cold. Although the heating was on when we arrived, it was off when we came back from having a meal and didn't come on again before we left. A family with a small child went and sat in their car to get warm.
Great food in the restaurant although there was no food or drink available at breakfast.
The heating did not come on in the morning and in winter it was required.