Everyone at the main office was fantastic, and so very helpful if I had any questions before or upon arrival. They were all friendly, well informed, and helped me throughout. So I please know that this review is really only for the home itself, which was subpar.
The kitchen refrigerator never closed properly (even when we *made sure* to secure the door), the microwave didn't have a plate in it to heat things up in, and the fan over the stove didn't work at all.
But our biggest problems were in the bedrooms, especially upstairs. We had my son and his friend with us, and they both slept in the corner rooms upstairs, where BOTH sets of windows were drafty and you could feel cold air coming in. There was only one space heater provided, and no central heating upstairs. Just unacceptable in these very cold winter months.
The bathroom was not cleaned in the upstairs, and had lots of hair everywhere along the floor and counter.
And lastly, the middle room on the second floor (where I slept) was really not inhabitable. The sheets were not clean! And again, someone else's hair was all over them - and the pillowcases. I did not feel comfortable at all. Not to mention the window rattled ALL NIGHT LONG from the heavy winds, and has a *huge crack in the bottom left corner*. And with the very strong winds, it made noise and was drafty all night long. I didn't sleep much at all.
This is just not acceptable when you're renting out a home that will most likely have families like ours, and young kids.
You must make this property more inhabitable, and upgrade the kitchen appliances, along with all the windows upstairs.
Thank you.