This review comes from a trusted partner site and has not been verified.
4/10 Poor
Elisha V.
20 June 2024
Casa La Via
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We were originally given the wrong code for the lock box so we couldn’t get in the house. We tried calling the property manager, but there was no answer. After about 20 minutes of making phone calls, we were finally able to get ahold of someone. He had the property manager return our phone call so that we could get the correct code. Overall, the house was fairly clean. Our only issue related to cleanliness was in the bunk bed room. The comforters on both top bunks were covered in dust. We took the comforters off the beds, but one of our kids ended up having allergy issues. We hoped to take the golf cart out one evening, but we couldn’t find the keys. The sign in the garage says the keys are in the laundry room, but the laundry room is kept locked. When we asked the property manager about the keys, we were informed via email that the golf cart is no longer available to guests. This contradicts what was stated in the home description as well as what is on the sign in the garage. There are 5 bikes, but we could only use 4 because one bike had flat tires. On the plus side, we were able to see monkeys during our walk around the area. The electricity went out one day during our stay for approx. 8 hours. I realize this may be out of the property owner’s control, but a few battery operated fans and more candles would have been nice. We only had 4 candles, the house was hot, and a lot of our food ended up ruining. The laundry room is not available to guests, but a housekeeper comes daily. We paid her to do our laundry the day before we left and my husband’s shorts along with my nephew’s shirt was stolen. We’ve stayed in a few houses in Cancun over the past several years. This was certainly the worst experience we’ve had with a vacation home. The pool was the only amenity that we truly enjoyed.
Elisha V.
Stayed 6 nights in Jun 2024


















