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Reviews of Motel 6 Williamstown, WV

2 out of 5
Motel 6 Williamstown, WV
1339 Highland Ave, Williamstown, WV

Reviews

5.8
Rating 10 - Excellent. 8 out of 72 reviews" "
Rating 8 - Good. 19 out of 72 reviews" "
Rating 6 - Okay. 19 out of 72 reviews" "
Rating 4 - Poor. 9 out of 72 reviews" "
Rating 2 - Terrible. 17 out of 72 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO NO DONT BOOK HERE. KEEP DRIVING
I did not get to stay. They took the money out of my account and when i got there they said my reservation had been cancelled. He then went on to try to make me pay for a room . WHATEVER YOU DO DONT BOOK THIS ROOM. He said he doesn't use Expedia or hotel.com. He refuses to return money. I ended up driving over the river and staying somewhere else. For what i had originally paid here. He gets the bookings. He cancels them. And then tries to make you pay for a room . I PRAY YOU LISTENED TO THIS WARNING DO NOT THINK YOU WILL BE DIFFERENT AND I WAS MAD WHEN POSTING THIS. LOOK AT THE REVIEWS THEY ARE ALL TRUE I HAVE NO DOUBTS
Stayed 1 night in Mar 2020
Response from Cheshta on 17 Mar 2020
We truly regret the distress caused, Robert! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Jake

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never stayed at this property... And thank goodness I didn’t... the hotel was in disarray, holes in the floor and wallpaper peeling off the walls.. they claimed it was for renovation. When I arrived for check in on 2/1 the front desk person told me that their system had a bug and that my reservation had been cancelled. Although I was never supposed to be charged until check in, I had a charge for the amount of my stay 2 days before (1/31) I even got into the state. I contacted the hotel customer service directly, the third party OYO owner and Expedia... the hotel in person and the Expedia Customer Service Repsaid I should have never been charged and it wasn’t by Expedia, or the hotel itself. “They had no record of the billing”. OYO told me the reservation had been canceled and that my money was refunded, but despite an hour on the phone with a Customer service Rep I couldn’t hear or understand, they could not produce a cancelation confirmation and sent me the “Cancelled” details of my booking by email after claiming it had been cancelled. This experience has been HORRENDOUS, and the Expedia Customer Service Rep recommended I dispute the charge with my bank. No attempt to help or resolve my issue whatsoever!! I will never use Expedia again, and have copied and pasted this review on the Hotel Williamstown WV page as well as OYO. Unbelievable!!
Stayed 1 night in Feb 2020
Response from Cheshta on 3 Feb 2020
We truly regret the distress caused, We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely the worst check in experience ever. Prepaid on line. It took me 2 hours to get checked in .. the hotel clerk couldn't find my reservation and he wouldn't let me check in without it. It took me 2 hours to check in. After talking with multiple people. 2 hours it took and finally got a room and it was freezing cold and the bathroom light would not work
Stayed 1 night in Jan 2020
Response from Cheshta on 27 Jan 2020
Hi, Rebecca! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

2/10 Terrible

Brian

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don’t.
There were ants EVERYWHERE. they told us not to smoke, but the entire creepy building smelled like a smokers friendly. Still haven’t gotten my $100 deposit back, which is just great. Service wasn’t bad, front desk person was super sweet though. Price wasn’t bad either, but overall, if you’re reading this, pick another hotel.
Stayed 1 night in Jan 2020
Response from Cheshta on 16 Jan 2020
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
n waist ya money or time
It was terrible lying on web about pet friendly, cracks all in the door rooms have odors,lying about breakfast I would never stay there again bedbugs, roaches ,ants
Stayed 28 nights in Nov 2019
Response from Cheshta on 20 Dec 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Suggested helpful ideas.
Stayed 1 night in Nov 2019
Response from Cheshta on 29 Nov 2019
Hi, Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Edward on 15 Nov 2019
Apologies for the trouble caused! We are disappointed to see that our guest is dissatisfied with our services, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Edward

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value
Incredible value. New carpet, comfortable beds. No more or less than I needed. If you’re picky, keep looking, but if you’re used to 2star hotels... this is equivalent quality for a lower price.
Stayed 1 night in Oct 2019
Response from Edward on 25 Oct 2019
Hi, Michael! We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Edward

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t expect hot water for a shower, this place is creepy, there was no breakfast and I would never stay at this place by myself..
Stayed 1 night in Oct 2019
Response from Cheshta on 17 Oct 2019
Hi, We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Cheshta

2/10 Terrible

Crystal, Mansfield ohio

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Liked set up good water pressure and location not much more
Stayed 2 nights in Sep 2019
Response from Cheshta on 17 Oct 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Gross, dirty, run down. Unclean, no amenities. Smelly.
Stayed 1 night in Sep 2019
Response from Cheshta on 17 Oct 2019
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

6/10 Okay

Tela

Stayed 12 nights in Aug 2019
Response from Jim, Guest Services on 18 Aug 2019
Thank you for taking time to do this survey positive comments help make sure that we make all of our guest have an enjoyable experience while staying with us. We look forward to the next time you are in the area.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at all it was one of the worst hotels I’ve stayed at
Stayed 2 nights in Aug 2019
Response from guest services on 14 Aug 2019
Unable to verify guest experience without a name .

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Guest Services Jim S. on 17 June 2019
Thank you for taking time to do this survey positive comments help make sure that we make all of our guest have an enjoyable experience while staying with us. We look forward to the next time you are in the area.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from thank you guest services on 8 Aug 2018
Thanks for taking this survey so we can provide a better service for all guest in the future.

10/10 Excellent

Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
The staff was amazing. The rooms were very clean. The beds were comfortable and overall I was completely satisfied. I highly recommend this motel to everyone...
Stayed 7 nights in Jul 2018
Response from thank you guest services on 21 July 2018
Thank you for taking time to do this survey positive comments help make sure that we make all of our guest have an enjoyable experience while staying with us. We look forward to the next time you are in the area.

6/10 Okay

Reg, Richmond, VA

Liked: Cleanliness, room comfort
Reported that toilet bowl was wobbly and seat needed tightened. Never accomplished. They bragged to me about how much better this place will be now under new management. When asked I was told that the ice machine on the lower floor and upper were not working but the one by the desk was. I told them that problem has existed for over 5 years. I have stayed there many times before.
Stayed 2 nights in Jun 2018
Response from Thank you Guest services on 14 June 2018
We apologize that your stay wasn't as you may have expected. We are currently working on correcting issues that we find along the way. Please come back and give another chance to make sure you have good stay with us next time you are in the area.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was very Rundown. We rented two rooms both rooms smell like smoke really bad. My sister-in-law's room had fleas. They advertise breakfast there was none. They advertised a pool the pool outside was half filled with green water. I would not recommend a stay in this hotel.
Stayed 1 night in May 2018
Response from guest services on 4 June 2018
We apologize for any inconveniences during your stay. We are currently under new management and ownership and working to make improvements. Thank you taking time to do to do a review If you had any issues while staying with us please let us know at that time so we can correct it while you are here. The pool and breakfast room is under renovations and we hope to have them both back up soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Wrong reservation...
Had reserved a ground floor room with 2 queen beds and ended up getting a second floor room with 2 doubles. Although all the the doors had no smoking signs, the hallway smelled like an ashtray.
Response from Thank you Guest services on 1 May 2018
We apologize for any inconvenience this may have caused. We do have some smoking rooms on the second floor near the end of hallway and again apologize for any issues with this . We try to make all guest have an enjoyable experience while staying with us. We look forward to the next time you come back and we will do our best to make things better .

8/10 Good

Anthony

Liked: Staff & service, room comfort
Response from Thank you Guest services on 21 Apr 2018
Thank you for staying with us.We look forward to the next time you are in the area please let us know. We try to give all guest the highest level of customer service available.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from guest services on 19 Apr 2018
Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay.

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remote for tv wouldn't work, got two others that wouldn't work, so no tv. Entry way and steps on side entrance was filthy. Won't stay here again
Response from guest services on 14 Apr 2018
Thank you for taking time to do our survey, and help us to keep the best level of our services to all our future guest.Please let us know while you are staying with us if there were any issues so that we can correct them at the time

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Economical stay
I didn’t expect a lot for the great price I paid. However, it was noisy in the morning. I was awakened around 7am and unable to get back to sleep.
Stayed 1 night in Apr 2018
Response from thank you guest services on 10 Apr 2018
Thank you for helping us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. If you had any inconveniences please let us know while you are here and we can take care of the issue at the time. We try to make everyone's stay an enjoyable event.

6/10 Okay

Branden

Liked: Cleanliness, staff & service, room comfort
It was ok
Response from jim guest services on 10 Apr 2018
Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2018
Response from mak on 17 Feb 2018
Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations Continue with Conversation Continue with Conversation

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from MIKE on 6 Jan 2018
Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations

8/10 Good

Kyle

Stayed 10 nights in Dec 2017
Hi Mr Kyle, Thank you for taking time to do our survey, we do appreciate that you enjoyed your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations

6/10 Okay

Lindsay

Liked: Staff & service
Stayed 2 nights in Dec 2017
Hi Mr LINDSAY Thank you for taking time to do our survey, we do appreciate that you enjoyed your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations

2/10 Terrible

Jeannie , Marrietta ohio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
wouldnt stay again
lobby was dirty, checked in our room and there was food under and around bed..like they didnt sweep floors only what was visible, the glass window looking outside had surley nit been cleaned for months, the shower had hair stuck in the drain, the fridge and nicrowave looked as though outside hadnt been even wiped off, the lampshade was brojen and the tv was an old large 1990 style flatscreen channels barely came in and ones you could watch was hard to see. No recepticals for charging our phone laptop ect...first morning no coffee and free breakfast was cereal...the room to eat in was disqusting food on the floor the mirrors on wall smudged and barely able to see a reflection in them...the second day coffee made but tasted like water...same type of breakfast..and no one ever cleaned swept the floors nor cleaned countertops..it was awful!!! due to the lack of our funds we had to stay 2 more nights upon checkout still the rooms were not cleanned and halways floors ect was filthy. The manager was a isiot literally didnt know anything we asked about and houusekeepin didnt show up one day and also had no water on another day due to maintanace work in area. we still smiled and went about our business politely..unlike them.for our inconvience they not once iffered us a discount anything nothing to try to say ir apologize for the filth no breakfast no coffe no housekeeping.. this hotel i wouldnt even give it a 1.
Stayed 2 nights in Nov 2017
Response from guest services on 3 Dec 2017
Hello, If you could provide me with some information as to room number and dates of stay and also, If things weren't right while you were staying you need to let the desk staff know. We cant control issues that are not within the hotel guest were advised of that issue and I understand it may have been an inconvenience but please let us know and we can fix things while you are here.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, room comfort
The room was clean. The bed was comfortable. The hotel is a little outdated but as I said clean and no bugs. The staff was very nice.
Stayed 1 night in Nov 2017
Kathleen, I am pleased you had a great stay with us and I want to thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS Jim S, guest services agent

6/10 Okay

Brent

Liked: Cleanliness, staff & service
Decent, no-frills hotel stay. Room was clean.
Stayed 1 night in Oct 2017
Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations. Continue with Conversation

8/10 Good

Robert

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2017
HI MR. ROBERT, Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations.

2/10 Terrible

Evan

Disliked: Staff & service
Never stayed at the Sunshine Lodge but please read
How am I writing a review if I never stayed at the Sunshine Lodge? Let me explain. I filled out all the paperwork at check-in. I was asked if I had a pet and I told the manager I did. He told me the hotel charges higher rates for larger pets. I told him that I read the Sunshine Lodge Terms and Conditions on Expedia before booking and there was one flat rate for pets. He told me Expedia sets those rates but his are different. I told him that every hotel has their own pet fee policy and hotels input these rates into their Expedia listing. He disagreed. I told him to call Expedia to clarify, he would not. I asked if I could use the hotel lobby phone to call and he would not allow me to. I told him my cell phone (T-Mobile) does not work in his city and he told me I can go to the pay phone at the gas station (which I did) and Expedia confirmed I was right. I came back and asked him to honor the T/C of his hotel listing. He would not. I paid him his higher pet rate in cash and asked for a receipt, I planned to contact Expedia when I got to my room. He would not give me a receipt. After arguing with this poorly skilled manager I decided to get my dog out of my hot car and I brought him into the lobby (after conceding to pay his inflated pet fee). He did not want the dog in the lobby, I wanted a receipt for the cash I paid him, he called the police. The police brokered an agreement that he would refund my money and I would find another hotel. I changed hotels. He kept my money!!
Stayed 1 night in Sep 2017
Response from MAK on 1 Oct 2017
Hell Mr Anonymous WE DON'T REPLY ON ANY STATEMENT BASED ON LIES Guest Thanks for taking time to do this survey. there is always a price difference on each floor due to little effort of stairs. It is very clear on different rooms types and different prices. That is up to the guest what room type and floor you pick to save money due to the lower prices on the second floor. It was not a hit, that was your choice at the booking and also upon check in. You are the first guest who have issues with the lobby, but happy with your room, we are glad at least you are happy with your room at least. Thanks again for your time and your business which us. G.M. Operations. M.A.Kingson.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations.

2/10 Terrible

Harold

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations. Continue with Conversation

6/10 Okay

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap place to stay. Forget the amenities.
Pool is extremely dirty. Non-swimmable. First room i had, broken lights. Second room, shower faucet was broken. Barely any hot water. Beds are super stiff. Breakfast is only dry cereal and bagels.
Stayed 1 night in Sep 2017
Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations.

8/10 Good

Robert

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2017
Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations.

2/10 Terrible

Shelli, Boyds, MD

Disliked: Cleanliness, property conditions & facilities
Horrible hotel, avoid it if you can
I was very disappointed in this hotel. It was supposed to be smoke free but there was a constant smell of cigarette smoke in the hallways. The first room had a bathroom that no one should have to see or use, toilet would not flush and the bath tub was in need of replacement. there was no way to turn off the very loud fan in the bathroom. Linens for the bed did not fit and the corners kept pulling up. The continental breakfast was a joke. Very limited choices and the english muffin I toasted was very stale.The jelly for the toast was so stiff it made me wonder how long the individual serve packets had been there. I will never stay here ever again!
Stayed 3 nights in Sep 2017
Response from MAK on 1 Oct 2017
Hell Mr Anonymous Guest Thanks for taking time to do this survey. there is always a price difference on each floor due to little effort of stairs. It is very clear on different rooms types and different prices. That is up to the guest what room type and floor you pick to save money due to the lower prices on the second floor. It was not a hit, that was your choice at the booking and also upon check in. You are the first guest who have issues with the lobby, but happy with your room, we are glad at least you are happy with your room at least. Thanks again for your time and your business which us. G.M. Operations. M.A.Kingson.

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Convenient, right priced hotel close to Marietta.
Good location to Marietta/Williamstown area. Lots of parking. Hotel is a little dated. Clean, comfortable beds. Not a lot of extras. Good hotel for price. Only concern was side door with key card access does not work - no lock on the door. Continental breakfast is fair. Lots of carbs - no fruit, yogurt, oatmeal. Friendly staff. Computer access and free Wi-Fi.
Stayed 1 night in Sep 2017
Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights sleep.
Great quite place, Clean good WIFI,Good restaurant and convenient store withing walking distance.
Stayed 1 night in Sep 2017
Hi VALUED GUEST. Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations.

6/10 Okay

Verified traveller

Disliked: Staff & service
Walked in the lobby and got hit up for an "upgrade" for a first floor room. No mention in booking about higher prices for first floor. The clerk looked like she was deciding how much more the "upgrade" would cost when I asked the cost. The room was okay, but the lobby experience ruined everything.
Stayed 1 night in Aug 2017
Response from Mak on 9 Sept 2017
Hell Mr Anonymous Guest Thanks for taking time to do this survey. there is always a price difference on each floor due to little effort of stairs. It is very clear on different rooms types and different prices. That is up to the guest what room type and floor you pick to save money due to the lower prices on the second floor. It was not a hit, that was your choice at the booking and also upon check in. You are the first guest who have issues with the lobby, but happy with your room, we are glad at least you are happy with your room at least. Thanks again for your time and your business which us. G.M. Operations. M.A.Kingson.

10/10 Excellent

brian, West Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
it was close to everything we wanted to do and see
Stayed 1 night in Aug 2017
HI MR. BRIAN Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
X
Booked sight unseen. If hard beds are for you, then this is the pace to stay,because they are very hard. The floors are dirty in the hallway. Breakfast was mediocre. Front staff was very friendly and welcoming.
Stayed 1 night in Aug 2017
Response from M.A. KINGSON on 25 Aug 2017
Hi VALUED GUEST, Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. There are more option we have for our guest of luxurious room with more money. Under $50 you only get basic room with basic amenities. Little more expensive can be more luxurious. On your next visit please spend little more money and try our luxurious king suites, double queens or Jacuzzi suites. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
Stayed 3 nights in Aug 2017
Hi VALUED GUEST., Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
place was comfy and quiet. The night manager Jim was very accommodating! close to lots of local shopping. Super convenient! They were doing some upgrades to the hotel the stuff that was finished was very nice the stuff that wasn't you could tell it was dated. but it was clean and functional.
Stayed 3 nights in Aug 2017
Hi valued guest, Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations

8/10 Good

Margaret, North Carolina

Very nice older hotel with good amenities.
I am pleased with the convenient location and the super quiet this hotel offered.
Stayed 1 night in Aug 2017
Response from M.A. KING on 18 Aug 2017
Hi VALUED GUEST, Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Hi VALUED GUEST Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Enjoy your rest of the stay. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Hi MISS RACHEL, Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and affordable
The price was right to save me from driving home after a late-night show at the People's Bank Theatre in Marietta, Ohio.
Stayed 1 night in Jul 2017
Hi ANNE, Thank you for taking time to do our survey, we do appreciate that you are enjoying your stay and it is as per your satisfaction. This type of appreciation really boost our staff morel high and help us to keep the best level of our services to please all our future guest. We also hope you will stay with us on your future visits in our area. Thanks again for your good feedback, THANKS M.A.Kingson G.M Oprations.

4/10 Poor

Erik

Disliked: Staff & service, property conditions & facilities
You get what you pay for
Hot as heck in the hallways. Hallways were ghetto and dirty. Room was hot as heck, had to turn on ac and leave for an hour. Cable sucked. No wifi without "upgrade" charge.
Stayed 2 nights in Jul 2017
THANKS FOR REPLY, WAS BETTER IF YOU MENTION YOUR THAT ISSUE AT CHECK IN, ALSO THERE IS NO UPGRADE FEE OR ANYTHING ON VI-FI, IT IS FREE TO ALL OUR PAID GUESTS, IF YOU VISITING SOMEONE , AND YOUR FAMILY OR FRIED NOT GIVING YOU PASSWORD, IT IS NOT HOTEL FAULT, ALSO , WE HAVE NO ANY REPORTED ISSUES ON CABLE FROM ANY GUESTS IN THE LAST OVER 18 MONTH, IF THERE WAS ANY ISSUE, YOU SHOULD CALL THE FRONT DESK(LOOK LIKE YOU WAS NOT OUR ACTUAL GUEST)MUST BE SNEAKING IN WITH SOME ONE ELSE , THAT IS WAY YOU WAS AFRAID TO CALL THE FRONT DESK WITH YOU ANY ISSUE. FEEL FREE TO CALL THE HOTEL OR EXPEDIA FOR ANY COMPENSATIONS . THANKS IF YOU ARE ACTUAL GUEST. M.A. RAJ