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Reviews of abba Berlin hotel

4 out of 5
abba Berlin hotel
Lietzenburger Strasse 89, Berlin, BE

Reviews

8.8

Excellent

Rating 10 - Excellent. 361 out of 788 reviews" "
Rating 8 - Good. 343 out of 788 reviews" "
Rating 6 - Okay. 61 out of 788 reviews" "
Rating 4 - Poor. 15 out of 788 reviews" "
Rating 2 - Terrible. 8 out of 788 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like is they provide a coffee machine but they don’t provide any coffee or sugar or tea and water at all. Only one time went we arrived with the gate one group.
Stayed 3 nights in Mar 2024
Response from Steffen Squarra, General Manager on 6 Apr 2024
Dear Jocelyn,Thank you for taking the time to share your feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.However, we will be taking your comments regarding our coffee into account as we work to provide our guests with the best experience possible.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Steffen Squarra, General Manager

10/10 Excellent

Madeline

Travelled with family and small children
Liked: Cleanliness, amenities
All was good except for the room which is stuffy and warm….. no AC 😫
Stayed 3 nights in Mar 2024
Response from Steffen Squarra, General Manager on 2 Apr 2024
Dear Madeline,Thanks for this review and your insight.We're delighted to hear that you found our room amenities to your satisfaction and appreciated the cleanliness of your room. We're sorry to hear about the discomfort due to the room temperature. Our rooms are equipped with individually controlled air conditioning, and we regret if this was not adequately communicated to you for adjustments to your preference. Our team strives to ensure every guest has a comfortable stay, and we value your feedback as it helps us to continuously improve our guest experience. For the next time with this problem, just tell our team at the reception so they can help you. We look forward to welcoming you back in the future.Kind regards,Steffen Squarra, General Manager

10/10 Excellent

Hilda Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and helpful staff, property was centrally located and rooms clean and comfortable!
Stayed 1 night in Nov 2023
Response from Steffen Squarra, General Manager on 5 Dec 2023
Dear Hilda Carolyn,Thank you for sharing your opinion of your stay with us.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We are glad that our location and the high standards we set ourselves met your expectations.We look forward to welcoming you back.Best wishes,Steffen Squarra, General Manager

8/10 Good

Mary

Stayed 1 night in Nov 2023
Response from Steffen Squarra, General Manager on 20 Dec 2023
Dear Mary,Thank you for sharing this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of seeing you again in the future. Kind regards,Steffen Squarra, General Manager

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at the Abba Berlin. Great neighborhood, we felt safe walking around. Would definitely recommend it. Just didn’t like having to go through the smokers right in front of the entrance door.
Stayed 4 nights in Sep 2023
Response from Steffen Squarra, General Manager on 12 Sept 2023
Dear Nancy, Thank you very much for your review.We are delighted to hear that you enjoyed your stay and appreciated the great neighborhood. Your safety and comfort are our top priorities, and we are glad that you felt secure while exploring the area. We apologize for the inconvenience caused by the smokers near the entrance door. We understand that this can be unpleasant, and we will take your feedback into consideration to improve our guests' experience.It would be a pleasure to welcome you again. Best regards,Steffen Squarra, General Manager

4/10 Poor

Stephen

Stayed 2 nights in May 2023
Response from Steffen Squarra, General Manager on 25 May 2023
Dear Stephen,Thank you for taking the time to share your review.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Steffen Squarra, General Manager

2/10 Terrible

Ada

Stayed 1 night in Mar 2023
Response from Steffen Squarra, General Manager on 28 Apr 2023
Dear Ada,Thank you for your feedback,We are sorry to learn that you felt your stay did not match your expectations and apologise for any inconvenience. Please do not hesitate to get in touch with us so we can discuss this matter.We hope to be able to welcome you back for an improved stay.Kind regards,Steffen Squarra, General Manager

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Steffen Squarra, General Manager on 19 Apr 2023
Dear Alexandra,Thank you for sharing this review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you again soon.Best wishes,Steffen Squarra, General Manager

10/10 Excellent

Gang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big room clear
Stayed 3 nights in Feb 2023
Response from Steffen Squarra, General Manager on 19 Apr 2023
Dear Gang,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback.We look forward to a return visit from you in the future.Best wishes,Steffen Squarra, General Manager

10/10 Excellent

jesus, NAPLES

Response from Steffen Squarra, General Manager on 20 Apr 2023
Dear Jesus,Thank you for this positive feedback.We are pleased that we were able to meet your expectations. :)We look forward to welcoming you for another pleasant stay. Best wishes,Steffen Squarra, General Manager

8/10 Good

Gernand

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking cost too expensive.
Stayed 1 night in Dec 2022
Response from Steffen Squarra, General Manager on 17 Jan 2023
Dear Guest. Thank you for taking the time to give your opinion about your stay.We are delighted that you enjoyed your stay with us. However, please know that we have noted your concern about our parking prices. Thank you once again. Best regards,Steffen Squarra, General Manager

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Steffen Squarra, General Manager on 18 Jan 2023
Dear Alexandra,Thank you for this great feedback about your recent stay.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to seeing you again on your next stay.Best wishes,Steffen Squarra, General Manager

10/10 Excellent

daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Steffen Squarra, General Manager on 13 Dec 2022
Dear Daniela,Thank you for sharing your review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future visit.Kind regards,Steffen Squarra, General Manager

8/10 Good

Girts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Steffen Squarra, General Manager on 8 Dec 2022
Dear Guest,Thank you for positively reviewing your recent stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be a pleasure to have you return on your next visit to Berlin . Kind regards,Steffen Squarra, General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Stayed for a conference - less than 10 minute walk to the S bahn at Sauvignyplatz - convenient location. Rooms minimalist but functional. Buffet breakfast was lovely and staff very friendly. Had drinks in the bar most evenings - good selection and price. Happy to stay again.
Stayed 5 nights in Oct 2022
Response from Steffen Squarra, General Manager on 20 Apr 2023
Dear Guest,We are so glad to hear that you enjoyed your stay with us and appreciated our prime location. Your kind words about our team are very rewarding as we work hard to deliver an exceptional guest experience; your positive feedback acts as motivation for our team members to continue providing excellent service.We hope to see you again. :)All the best,Steffen Squarra, General Manager

10/10 Excellent

Robert, Shoreham-by-Sea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel punching way above its price point. Decent bars and restaurants quite close. Excellent
Stayed 2 nights in Oct 2022
Response from Steffen Squarra, General Manager on 20 Apr 2023
Dear Robert,Thank you for this high rating.The comfort and satisfaction of our guests are of the utmost importance to us, and we are delighted that you enjoyed your stay with us. Moreover, we appreciate that you have highlighted our convenient location.We would be delighted to welcome you back on another occasion. All the best,Steffen Squarra, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good location. close to public transport and supermarkets.
Stayed 5 nights in Sep 2022
Response from Steffen Squarra, General Manager on 28 Sept 2022
Dear Guest,Thank you for sharing such positive feedback following your stay with us.We would like to thank you for your appreciation of our convenient location.We do our utmost to ensure that our guests have the best experience possible with us and so it is rewarding to read that you were satisfied with your room.Thank you for highlighting our quality value.We are glad you enjoyed your time with us and we have taken on board your comment. Our team members are always on hand for any information needed.We look forward to seeing you again in the future.Kind regards,Steffen Squarra, General Manager

10/10 Excellent

Raija, Tampere

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Shower needed
Stayed 4 nights in Aug 2022
Response from Steffen Squarra, General Manager on 6 Sept 2022
Dear Raija,Thank you for taking the time to share your feedback.Thank you for bringing this matter to our attention and we will be reviewing it with our housekeeping department. We urge our guests to inform reception of any issues or concerns at the time so that we may take the appropriate action.We hope you will give us another opportunity to deliver an improved experience on your next stay.Kind regards,Steffen Squarra, General Manager

4/10 Poor

Fares

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite outdated Terrible housekeeping - you need to beg them to clean your room
Stayed 5 nights in Jul 2022
Response from Steffen Squarra, General Manager on 8 Aug 2022
Dear Fares, Thank you for sharing your review. We are sorry that you were disappointed during your stay. Would it be possible to provide us with more information, please? We always welcome suggestions for improvement. We hope you will come and stay with us again. Best wishes, Steffen Squarra, General Manager

10/10 Excellent

Farina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great, however there were no hot drink making facilities in the room and I had to ask to get a cup of coffee from the restaurant in the morning, I've never been to a hotel before where this facility is not in the room for guests.
Stayed 4 nights in Jul 2022
Response from Steffen Squarra, General Manager on 9 Aug 2022
Dear Farina, Thank you for taking the time to share your feedback. We are pleased to know that we met your expectations in terms of comfort and high standards. Our team are on hand for anything you might need, please don't hesitate to simply let us know. It would be a pleasure to welcome you back. Kind regards, Steffen Squarra, General Manager

10/10 Excellent

Ilan

Stayed 4 nights in Jul 2022
Response from Steffen Squarra, General Manager on 9 Aug 2022
Dear Ilan, Thank you for this great review. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to welcoming you back for another memorable experience. Best wishes, Steffen Squarra, General Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good location, dirty room
Good location, but the room was dirty when we arrived and was not cleaned, although we requested it. Throughout our stay, hair and dust on the floors, sink was not cleaned daily, etc.
Stayed 4 nights in Jul 2022
Response from Steffen Squarra, General Manager on 9 Aug 2022
Dear Guest, Thanks for your review about our hotel. It is rewarding to know that you enjoyed our convenient location, however, we were concerned that our high standards were not upheld. Rest assured that we will be addressing this matter with our housekeeping department, as we continue to strive for excellence in all that we do. We very much hope that we may be able to welcome you back in the future. With very best wishes, Steffen Squarra, General Manager

6/10 Okay

Veronica

Stayed 4 nights in Apr 2022
Response from Steffen Squarra, General Manager on 2 May 2022
Dear Veronica, Thank you for letting us know your opinion of your stay. We regret that your time with us did not exceed your expectations and wish that you had told us a bit more as to what you believe may have been improved. We hope to have the opportunity to welcome you back on a future occasion. Best regards, Steffen Squarra, General Manager

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great realtively inexpensive hotel in the center of the old west. No complaints--I have stayed here a number of times and will do so again.
Stayed 2 nights in Apr 2022
Response from Steffen Squarra, General Manager on 2 May 2022
Dear Leonard, Thank you for this positive review of your stay. and please: do it again!!! ;-) We are delighted to read that your time with us was enjoyable and that you found our rates competitive. We would love to have you back for another stay in the future. All the best, Steffen Squarra, General Manager

10/10 Excellent

expedia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Steffen Squarra, General Manager on 6 Apr 2022
Dear Guest, Thank you for such a positive review. We are thrilled that everything was to your satisfaction during your stay. Your positive feedback encourages our dedicated team members to continue making every experience here a memorable one for our guests. We look forward to seeing you on your next visit to our hotel. Best wishes, Steffen Squarra, General Manager

10/10 Excellent

Duanys

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The bathroom was dirty
Stayed 2 nights in Dec 2021
Response from Steffen Squarra, General Manager on 10 Jan 2022
Dear Guest, Thank you for sharing your review. We appreciate it. Our entire team sincerely appreciate your kind words. We work hard to deliver an exceptional guest experience and such positive feedback acts as motivation for our team members to continue providing excellent service. We are sorry our usual high standards were not met and this will be addressed with our housekeeping team. We regret that you did not inform us at the time of your concerns so that we may have taken immediate action. We hope to have the pleasure of welcoming you again. Kind regards, Steffen Squarra, General Manager

6/10 Okay

cynthia

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Housekeeping hassle
The terrible service we experienced was NOT due to COVID restrictions, it flew in the face of them. “Housekeeping” entered our room everyday to touch our bed. They replaced the towels we hung up to indicate we did NOT want fresh towels. (We’re environmentally friendly.) We got only one bottle of water for our five night stay. Housekeeping would NOT replace drinking glasses that were dirty when we arrived. To try get them changed, we put them on the floor! “Housekeeping” left them there. We added a note in German indicating they were dirty, no effect. They were still on the floor when we left. I wonder if they will still be on the floor when the next person checks in, or the lipstick smeared glasses will just be put back on the desk with the next guest’s ONE bottle of water. Also the bathroom door was balanced to bang into the toilet anytime you left it open and the shower head was only partially functional. Other than that it was a nice, modern, minimalist room. If you stay here, be emphatic with the front desk about your needs. Good luck.
Stayed 3 nights in Dec 2021
Response from Steffen Squarra, General Manager on 22 Dec 2021
Dear Cynthia, We appreciate that you took the time to share your review with us. It was very concerning to read of this experience. We try to ensure that our guests enjoy a relaxing visit in a safe environment and truly regret knowing that our usual high standards fell short on this occasion. Please be assured that we will be addressing this with our housekeeping to ensure this does not happen again. We thank you for your feedback as it assists us in highlighting areas to improve our services. Nevertheless, we appreciate knowing that you enjoyed the comfort of your room. We hope to have the opportunity to welcome you back for an improved visit. Best wishes for the coming holiday season, Steffen Squarra, General Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Steffen Squarra, General Manager on 25 Nov 2021
Dear David, Thank you for this positive feedback on your recent stay. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to seeing you again. Kind regards, Steffen Squarra, General Manager

10/10 Excellent

Pamela, Crivitz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique lobby design. Excellent breakfast buffet. Exceptionally friendly & helpful staff. Quiet rooms.
Stayed 2 nights in Oct 2021
Response from Steffen Squarra, General Manager on 20 Oct 2021
Dear Pamela, Thank you for such a positive review. We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively. We hope to see you again soon. Best wishes, Steffen Squarra, General Manager

4/10 Poor

Rana

Travelled with partner
The bed was absolutely bad for Partner
Stayed 1 night in Sep 2021
Response from Steffen Squarra, General Manager on 27 Sept 2021
Dear Rana, Thank you for taking the time to send us this review of your recent stay at our hotel. We are sorry your stay with us wasn't completely satisfactory. We understand that unfortunately, the comfort of a bed is a very personal issue. We hope to be able to welcome you back for an improved stay. Kind regards, Steffen Squarra, General Manager

8/10 Good

roi shir

Liked: Staff & service
Stayed 5 nights in Sep 2021
Response from Steffen Squarra, General Manager on 16 Sept 2021
Dear Roi Shir, Thank you for such a positive review. We're glad you had a great stay in our hotel. We look forward to welcoming you back. Best wishes, Steffen Squarra, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Steffen Squarra, General Manager on 14 Aug 2021
Dear Guest, Thank you for sharing such positive feedback following your stay with us. We are glad that you had a pleasant stay with us, and we appreciate your kind words about our team members. This positive feedback inspires us to continue upholding our high standards of service. It would be a pleasure to welcome you back in the future. Kind regards, Steffen Squarra, General Manager

8/10 Good

victor shon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021
Response from Steffen Squarra, General Manager on 9 July 2021
Dear Shon, We are grateful for this kind rating of your recent stay. We are happy to have met your requirements. We would love to know what would have made your stay a perfect one. We hope to have the pleasure of seeing you again in the future. Kind regards, Steffen Squarra, General Manager

10/10 Excellent

Tomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too bad
Pleasent stay.
Stayed 3 nights in Feb 2021
Response from Steffen Squarra, General Manager on 15 Feb 2021
Dear Tomas, Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Best regards, Steffen Squarra, General Manager

8/10 Good

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Steffen Squarra, General Manager on 27 Oct 2020
Dear Cornelius, We would like to thank you for your high rating. We are glad that we met your expectations. However, a private message with further details on how we could have improved your experience would be gratefully received. We look forward to welcoming you again. Best regards, Steffen Squarra, General Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from Steffen Squarra, General Manager on 5 Mar 2020
Dear Guest, We are grateful for this maximum rating of your recent stay. We are glad we were able to meet all your requirements We look forward to welcoming you back. Best regards, Steffen Squarra, General Manager

8/10 Good

Shimon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Steffen Squarra, General Manager on 13 Feb 2020
Dear Shimon, Thanks for your rating of our hotel. We are sorry that not everything was to your satisfaction. We would welcome your suggestions on how we could improve your experience. We hope to welcome you back for a return visit, Best regards, Steffen Squarra, General Manager

8/10 Good

Tal

Stayed 2 nights in Jan 2020
Response from Steffen Squarra, General Manager on 11 May 2020
Dear Tal, We would like to thank you for sending us your rating. We are glad that your expectations were met. We would welcome your suggestions on how we could improve your experience. We hope to welcome you back for a return visit, Best regards, Steffen Squarra, General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
The hotel was excellent. Very clean, accommodating staff and very safe. Convenient location near shops and transportation. 5* and would absolutely recommend to anyone traveling to Berlin.
Stayed 8 nights in Dec 2019
Response from Steffen Squarra, General Manager on 8 Jan 2020
Dear Guest, Thank you for sharing such positive feedback. :) We are thrilled that you had such a pleasant stay with us, and it is wonderful to hear that you enjoyed our high standards as well as our convenient location nearby public transport. We also appreciate your kind recommendation and hope that you will return for another fantastic experience. Best wishes for the coming year, Steffen Squarra, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
This is the second time we have stayed at this hotel, the staff are really friendly and helpful, from Ordering taxis for us and free complimentary bath robes and slippers, located in good walking distance from all amenities, would definitely stay here again
Stayed 7 nights in Dec 2019
Response from Steffen Squarra, General Manager on 30 Dec 2019
Dear Guest, It's rewarding to read your positive feedback about your recent stay. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. Thank you for highlighting our location. It is always a pleasure to welcome returning guests, we would like to thank you for choosing to come back and visit us again. We look forward to welcoming you back on your next visit and wish you a happy new year. Best wishes, Steffen Squarra, General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly. A lovely place to stay. No coffee maker in the room. Enjoyed the room and service.
Stayed 2 nights in Oct 2019
Response from Steffen Squarra, General Manager on 8 Nov 2019
Dear Guest. Thanks for taking the time to share your views about your trip to our hotel. We are pleased that you appreciated the high standards and quality service which we strive to uphold. We offer coffee machines in all our Junior Suites. We would be delighted to book one of these for you on your next visit. We hope to welcome you again. Best wishes, Steffen Squarra, General Manager

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Paul

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Would not stay here again..
Maid service was poor, didn’t leave enough towels, didn’t remove all rubbish and didn’t clean properly. Pillows were hard. Air con was non existent. Shower was rubbish and sprayed everywhere. Apart from that, service was good and friendly staff. Hotel was further out than expected and had to get a taxi almost everywhere. Over an hours walk to Checkpoint Charlie.
Stayed 4 nights in Oct 2019
Response from Steffen Squarra, General Manager on 16 Oct 2019
Dear Paul, Thanks for taking the time to post feedback about your time at our hotel. We are happy that you received such friendly and professional service from our team members, however, we are very sorry to hear that several things throughout your stay did not meet your expectations. Please do not hesitate to make us aware of any issues or concerns you may have so that we may resolve these for you immediately. We're here to help. We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. Kind regards, Steffen Squarra, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Brendan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 couples visiting Berlin. Convenient location in leafy area with many nearby coffeee shops and restaurants
Stayed 5 nights in Aug 2019
Response from Steffen Squarra, General Manager on 2 Sept 2019
Dear Robert, We thank you for sending us this feedback. It’s rewarding that you had a good experience with us. We look forward to welcoming you back in the future. Best regards, Steffen Squarra, General Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
We were very happy with the hotel. It is conveniently located for where we wanted and within comfortable walking distance of the nearest train station (Savignyplatz) which connects directly to Schoenefeld airport on the S9 line.
Stayed 5 nights in Aug 2019
Response from Steffen Squarra, General Manager on 27 Aug 2019
Dear Jonathan, Thank you for such a positive review. We are very delighted to know that our location was convenient for you. Being close to transport options makes it easy for our guests to make the most of their stay. We are pleased that everything was to your satisfaction. We look forward to the pleasure of welcoming you back on a future occasion. Best regards, Steffen Squarra, General Manager

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Improvement is needed
The rooms are ok , old and dusty carpets in the corridors, no cattle with or coffee in the rooms( they have some but not for all guests) the cleaning was partial ( we stayed 8 nights) and the persons in the reception were not very nice or willing to assist , we nedded the location but other than that - didnt feel like a4 star hotel..
Stayed 8 nights in Aug 2019
Response from Steffen Squarra, General Manager on 26 Aug 2019
Dear guest. Thank you for taking the time to share your experience with us. While we are pleased to hear that you enjoyed our location, we're sorry your experience hasn't been fully satisfying. We are a little surprised to read the comments about our team members as they are usually regarded as being courteous and professional. Please rest assured that we have taken note of your remarks and will use them to educate our team members about proper service. I have also noted your remarks regarding your room as well as our standards of cleanliness and will be addressing these matters with the relevant managers. We would like to clarify that some of our suites, indeed, include a coffee machine, and we have a kettle available at the reception upon request. Please do not hesitate to request a suite more to your preference while booking your next stay. Nevertheless, we do hope that you will return for a more pleasant experience in the future. Best regards, Steffen Squarra, General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, working air conditioner., everything reallly nice. Great deal.
Stayed 2 nights in Aug 2019
Response from Steffen Squarra, General Manager on 20 Aug 2019
Dear Guest, Thank you for such a positive review. We are thrilled that you had a pleasant stay at the Hotel Abba Berlin. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are pleased that everything was to your satisfaction. We look forward to welcoming you back. Best wishes, Steffen Squarra, General Manager