Houseboats in United States of America

"I did not have internet all the time! That was unfair! I have paid too much for hotel"

"From the moment we got to Cabana Bay it was all positive! Check in staffer Jonathan was amazing! Great conversationalist, quick and friendly! We even got a free upgrade on room and view! Room was clean. Pool had plenty of seating in spite of the typical chair hogs. Lifeguards were plenty and attentive. Security was great and key cards were needed to get into the pool area. Fitness center was well equipped! Beautiful resort. Would recommend 10/10 and will be back. "

"Always a good stay"

"Stayed here for a weekend trip. The customer service is horrible. They DO NOT accommodate their guests when the rooms are not ready for check in. The pool area both interior and exterior smells like sewage, the smell is absolutely horrible. If they can retrain their employees on great customer and get rid of the horrible sewage smell, the hotel won’t be that bad."

"Everything was perfect. The only negatives were that the lighting in the bathroom was too dim and they need to get online check in. The check in lines were too long. "

"Our experience at this hotel was extremely disappointing and unacceptable. We booked specifically for the family amenities, especially the slides and lazy river, only to find out AFTER check-in that they were closed. Nobody informed us beforehand or during check-in, and had we known, we never would have booked here. The staff and supervisors were very unprofessional, dismissive, and completely unapologetic throughout our stay. One of our children had a nosebleed that left blood on the floor, and not only did nobody check on her wellbeing, staff told us there was nobody available to assist or clean it. The blood remained there for the rest of our stay, which was unsanitary and unacceptable. The most concerning issue was a raccoon freely roaming around the children’s pool area, taking guests’ food and going through belongings while children were nearby. Staff only attempted to shoo it away with a broom multiple times and never contacted wildlife control or properly addressed the safety concern. Between the hidden amenity closures, poor customer service, lack of cleanliness, and unsafe conditions, this was one of the worst hotel experiences we’ve had. I would not recommend staying here."

"Beautiful and well maintained."

"Room was filthy! Property needs serious updating and the cleanliness of this hotel is extremely poor."

"Good affordable spot to stay. "