- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I went for the Fury/Wilder fight and the hotel was great! Really good atmosphere for the duration of the weekend, so many food choices and an excellent selection of slots/tables. Unfortunately, our check-out experience was a nightmare - firstly the ipad did not work, there was a huge queue and one ipad of four was broken, then when we tried to check out it would not work. Therefore, we had to queue again for the desk and was greeted by the most awful woman who was just rude. She did not once look us in the eye but kept looking over at her colleague for some strange reason, she did not smile or ask if we had a good stay. So we were not that pleased and then we queued for forever to leave our bags with the storage facilities - but this was due to the guy being SO SLOW! There was a very, very long queue on check out (which is fine) but he was in no hurry. It took us over an hour to check out and get rid of our bags - this is unacceptable. Overall its a great hotel - but staff can be improved. The majority were excellent it was just a few that let it down.