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"Friendly staff that remembers your name. Front desk check in was easy with personable folks. Room was extremely clean and well kept. Valet had the car waiting in front for our departure quickly! Will definitely stay again."

"I have gone by this hotel for over thirty years and always wanted to stay here. Our room had a magnificent view of the lake and everything from the Ferris wheel at Navy Pier to the Field Museum. The room did not have good climate control. We did have to have the windows open. Thankfully, the weather was mild outside, which made things ultimately very comfortable."

"The room cleanliness was excellent"

"Great staff and great service. Amenities need update and bathroom as well."

"Kind staff and helpful, nice rooms, wish there was a fridge in the room."

"If you get stuck at O’Hare Airport overnight then this is the place to stay "

"Loved everything about my stay! The location, the staff, the room! Everything was great. Patrick was amazing and I enjoyed my vacation. I will definitely stay here again and again! Thank you SureStay"

"Terribly loud music played all night and the staff would do nothing about it. Music was blaring all night and we were not offered a solution. Very disappointing."

"Fabulous!"