Apartments in Quintana Roo

"Everything was great but for drainage in the shower. "

"Very fun place, great food, very scenic, close to shopping and water attractions, staff is amazing and everyone goes out of their way to make your stay pleasurable. "

"Review for stay during September of '25. This resort is huge with being 4 resorts (Kantenah, Colonial, White Sands & TRS-Adults only), on shared Palladium property. You can attend most if not all the resort pools, restaurants, entertainment etc. It was low season so resorts were not over-crowded. Actually, Kantenah Family Selection building/beach was fairly empty which we did not mind. Never an issue finding chairs at the beach or bali bed for rent. Colonial is the 'center hub' of all the resorts and seems to have the best entertainment, beach parties etc. Gametime sports bar was great, air-conditioned, TVs & full bar food menu and drinks to order from all included. It made for great catching a game on NFL opening weekend. Resort is also very family friendly. They have a schedule for activities for children, teens & adults. Never thought we would enjoy such a big resort but we truly did and wish we had more time. Rare occasion we opted not to leave the resort as every day/night there was something to do or see. There is a smaller waterpark on site also with slides for the kids and even an area for toddlers. We did encounter a couple issues during our stay however, management was prompt to resolve the issue and offer compensation. Our concierge butler passed the information on and the concierge manager came to the pool finding us offering sincere apologies and asked how they can make things right. Nothing is perfect but to me, that is customer service. We will return. "

"Wonderful staff, wonderful room, wonderful spa, wonderful atmosphere for a fantastic vacation! "

"Lovely"

"Wherever we went the staff were so attentive, pleasant, friendly, respectful, and always made sure our needs were taken care of."

"We stayed at Hyatt Ziva for 4 nights including New Year’s celebration. We loved everything. Staff is really friendly and goes above and beyond. We recommend it and hope to be back one day. "

"The best pool ever Best place to celebrate !! "

"Nice room. Lovely hotel. Pool and beach. Hotel staff courteous. ourte"