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"I didn't like the front desk staff there was one guy that I saw working like he supposed! friendly and very patient with customers but the rest were ignoring everyone. Other than that everything is perfect. "

"Staff was super nice."

"Good location "

"Very nice property. I will be back to stay again. It is a bit far from shopping and taxis are $24 each way but the resort was very nice and food was good as well as drinks "

"Staff very friendly make me feel like at home and we are very thankful for everyones services I will definitely go back 😍"

"This is my third stay in the Royal Haciendas Playa del Carmen. My family and I enjoyed a clean comfortable suite of rooms. The staff is friendly and professional and took great care of us. I recommend this as a wonderful place to stay in Playa del Carmen."

"Very satisfied"

"I absolutely loved this resort. Our family stayed at a Dreams resort in the Dominican Republic last year, and we enjoyed that, but Catalonia was far better. Dreams was bigger, had a bigger buffet, no sargassum seaweed on the beach, and an impressive entertainment crew. But, it was the staff at the Catalonia that made all the difference. The people working there were just incredibly warm and friendly. They worked hard to make our stay comfortable and enjoyable. After a week there, we felt like we were leaving friends behind. On the entertainment crew, Abraham really stood out. He brought the energy and the humor. At the Steakhouse, Prescilla was very sweet and funny while serving us. Arturo was our waiter at the Mexican restaurant where his smile and friendliness made us feel like we were his only table. Quetzabel greeted us warmly everytime we entered the buffet and really made us feel welcome and accomodated. And during lunch at Bikini Bites, Marcelino and Juan were a lot of fun and made the experience memorable. There were so many others who deserve mentioning as well, but who's names I failed to catch. As far as the more tangible elements of the resort are concerned, they were equally notable. The rooms were great and the housekeeping was excellent. The grounds are beautiful and the pool was inviting. Ironically, I found the buffet food better than the fine dining restaurants on the resort. In short, great resort, and frankly, a great value."

"Our room was close to a large generator or a/c unit but it didn’t affect our sleep. The ceiling fan above the bed wasn’t working so they made every effort to correct the problem. It took a couple of visits until it was finally fixed. We were gifted with a nice bottle of champagne and some macarons for the inconvenience. The staff was nice, super friendly and very attentive. Lucas and Javier at Spice were excellent at making us feel comfortable. Ahmed and Geronimo at Asiano and Pedro and Eric at the Chef’s Plate were great as well. We recommend the Chef’s Plate for a great dining experience. The spa was wonderful. I had a facial and body scrub with Damile who was excellent and gentle with my sunburn. 😊"