Paamul Holidays from AU$2,830

The room we stayed in was PD2. During our stay, we noticed an issue in the bathroom, as there was an unpleasant odor similar to that of wastewater.Fortunately, we spent most of our time outside the room exploring the Cancun area, which made the situation more manageable. However, the odor persisted and was uncomfortable. The parking was not available during our stay because they were paving the entrance.

Staff was so kind, and the cleanliness was superb

This hotel is the best, the staff is very kind and helpful, i sature 2 nights and i have nothing but good memories, the pool and the activities they have were really good, there is many things to do, the room was very nice and super clean, the food and drinks were AMAZING and also something that’s not very common in hotels, the gym was incredible with every machine you can imagine, it’s the best hotel I’ve stayed for sure 10/10.

The resort is beautifully built and the staff are very professional, helpful and welcoming. I would recommend that the butler team to examine the rooms before having guests check in though. We had a situation where the water pressure of the rainforest shower head was weak (yes we were on the top floor but the 4th floor shouldn't have this weak a water pressure) and the other small shower head just would not clamp on to the pole and kept sliding down. It was not a pleasant experience when halfway through the shower we had to go the front desk and ask for a solution. The staff was very helpful and they upgraded us to a different room where the shower head worked. Again this may not have been possible if we went during the peak season. So I would hope the hotel checks and maintains the rooms regularly to avoid this. I also hoped that the AC vent wouldn't point directly towards the bed - I was worried that it would give me headaches. Otherwise the hotel was really enjoyable, food and drinks were excellent, especially La Bohème, El Gaucho, Poseidon (buffet) and Capricho (breakfast). The beach was well maintained and the beds are very comfy both by the beach and by the pool. We will be back!

Everything was excellent. 100% recommended.