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Hotel Xcaret Mexico - All Inclusive

Photo gallery for Hotel Xcaret Mexico - All Inclusive

Featured image
On the beach, white sand, beach towels, beach massages
10 outdoor pools, pool umbrellas, pool loungers
10 outdoor pools, pool umbrellas, pool loungers
10 outdoor pools, pool umbrellas, pool loungers

Overview of Hotel Xcaret Mexico - All Inclusive

Hotel Xcaret Mexico - All Inclusive

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • All-inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationCenote Santa Cruz16 min walk
  • Popular LocationXcaret Eco Theme Park19 min walk
  • Popular LocationXplor Theme Park4 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive

Choose dates to view prices

About this area

Playa del Carmen

Hotel Xcaret Mexico - All Inclusive is located on the beach and in an area with great airport proximity. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth exploring if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Travelling with kids? Consider Yucatek Divers and 3D Museum of Wonders. Discover the area's water adventures with scuba diving and snorkelling nearby, or enjoy the great outdoors with cave exploring and ecotours.

What's nearby

  • Cenote Santa Cruz - 16 min walk
  • Xcaret Eco Theme Park - 19 min walk
  • Xplor Theme Park - 4 min drive
  • Piste Cyclable sur Paseo Xaman-Ha - 13 min drive
  • Mahi Golf Course - 16 min drive

Restaurants

  • CHIBALI — 1 min walk
  • LA CANTINA — 1 min walk
  • El Gran Taco - 8 min drive
  • Hot Casual Food - 9 min drive
  • Perché no - 9 min drive

About this property

Hotel Xcaret Mexico - All Inclusive

Upscale property on the beach, with 10 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 12 restaurants. All 900 soundproofed rooms feature free WiFi and pillowtop beds. Comforts include Egyptian cotton sheets and pillow menus, and guests will also appreciate thoughtful touches such as free minibar items and espresso makers.
Hotel Xcaret Mexico - All Inclusive offers 900 forms of air-conditioned accommodation with free minibar items and laptop-compatible safes. This accommodation offers separate living rooms. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, MULUK SPA. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Awards and affiliations

Hotel Xcaret Mexico - All Inclusive is listed in the 2021 Travel + Leisure 500.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM–noon
  • 12 restaurants
  • 2 swim-up bars, 2 poolside bars and 8 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 10 outdoor pools
  • Aerobics classes
  • Canoeing
  • Children's pool
  • Designer shops
  • Fishing
  • Free bike hire
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Separate living room
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Korean
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Mud bath
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Separate living room
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 3000 per pet, per stay
Dogs welcome
Up to 22 lbs/10 kg
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash
Safety features at this property include a smoke detector

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico Inclusive Carmen
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks / All Fun Inclusive
Hotel Xcaret Mexico - All Inclusive Playa del Carmen
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 1496 out of 1837 reviews
5 - Excellent 81%
Rating 4 - Good. 173 out of 1837 reviews
4 - Good 9%
Rating 3 - Okay. 73 out of 1837 reviews
3 - Okay 4%
Rating 2 - Poor. 41 out of 1837 reviews
2 - Poor 2%
Rating 1 - Terrible. 54 out of 1837 reviews
1 - Terrible 3%

4.9/5

Cleanliness

4.7/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

2/5 Poor

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property was really cool with the aspect that it had all the parks included and that there was a river in the middle of the hotel that you could swim in. Also it was very close to the beach, but you can’t really swim in it. The food was ok. All the restaurants had the same food and no diversity really. Also this hotel almost made us miss our flight back home. The rooms are pretty except you can hear everything. You can hear people in the hallways, neighbors, doors, everything! The parks are fun, but I probably wouldn’t go back to the hotel.
Stayed 9 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excelente from amenities, staff, food, entertainment, drinks and rooms! Thank you!
Stayed 3 nights in Nov 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I strongly recommend it for the whole family 5 days is not enough
Stayed 6 nights in Nov 2021

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids enjoy it because the pool is right outside the room
Stayed 4 nights in Nov 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely best stay and experience here!!
Stayed 4 nights in Nov 2021