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Mahekal Beach Front Resort & Spa

Photo gallery for Mahekal Beach Front Resort & Spa

Featured image
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Overview of Mahekal Beach Front Resort & Spa

VIP Access

Mahekal Beach Front Resort & Spa

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
38 St And The Beach, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya del Carmen Main Beach1 min walk
  • Popular LocationMamitas Beach Club1 min walk
  • Popular LocationQuinta Avenida4 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Mahekal Beach Front Resort & Spa is in the city centre and on the beach. Quinta Avenida and Quinta Alegría Shopping Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mamitas Beach Club and Xcaret Eco Theme Park. Looking to enjoy an event or a match while in town? See what's going on at Mario Villanueva Stadium Madrid. Snorkelling, waterskiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Playa del Carmen Main Beach - 1 min walk
  • Mamitas Beach Club - 1 min walk
  • Quinta Avenida - 4 min walk
  • Mario Villanueva Stadium Madrid - 9 min walk
  • Pier Navega - 11 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Cocina — 1 min walk
  • Las Olas — 1 min walk
  • La cueva del Chango - 3 min walk
  • La Piola - 4 min walk
  • Gluay Maai Thai - 4 min walk

About this property

Mahekal Beach Front Resort & Spa

Upscale hotel on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Mahekal Beach Front Resort & Spa's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. All 195 individually decorated rooms feature room service and balconies or patios. Other amenities available to guests include free local calls, free bottled water and ceiling fans. Change of towels is available on request
Mahekal Beach Front Resort & Spa offers 195 forms of air-conditioned accommodation with complimentary bottles of water and a hairdryer. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Bathrooms include a shower. Additionally, rooms include a ceiling fan and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.
4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness centre.

Children aged under 17 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision. Guests aged under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Revive has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

All-inclusive details

All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks and select beverages included
Basic alcoholic drinks included
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Land activities

Cycling
Fitness facilities

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2021 Travel + Leisure 500.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Off-site parking available (USD 7 per day)
  • Street parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: USD 12-40 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 3 beach bars, 3 poolside bars, 3 bars/lounges and 1 swim-up bar
  • Manager's reception (select days)
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 4 outdoor pools
  • Beach yoga
  • Bike rentals
  • Bike tour information
  • Bike parking
  • Billiards/pool table
  • Fitness centre
  • Free beach club
  • Full-service spa
  • Playground
  • Scuba diving
  • Shopping
  • Hot tub
  • Yoga classes

Conveniences

  • Ballroom
  • Banquet hall
  • Gift shop/newsstand
  • Library
  • No lifts
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Conference centre
  • Meeting rooms 3

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Firepit
  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors only accessible by stairs
  • Well-lit path to entrance

More

  • Beach towels
  • Books
  • Communal living room
  • Couples dining
  • Designated smoking areas (fines apply)
  • Fireplace in reception
  • Games
  • Renovated entire property – December 2015
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds

Bathroom

  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Food and drink

  • Champagne service
  • Free bottled water

Outdoor space

  • Balcony or patio

More

  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
Guests may be subject to health screenings for COVID-19 at the property.
The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding
Free rollaway/extra beds!

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Christmas Eve (24 December) Gala Dinner per adult: USD 80.00
  • Christmas Eve (24 December) Gala Dinner per child: USD 40.00 (from 5 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 80
  • New Year's Eve (31 December) Gala Dinner per child: USD 40 (from 5 to 12 years old)
  • Service fee: USD 30 per person, per night
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Fitness centre access
  • Sporting facilities or equipment
  • Bicycle storage
  • Internet access
  • In-room safe

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 12 and USD 40 per person (approximately)
  • Airport shuttle fee: USD 134 per person (roundtrip)
  • Airport shuttle fee per child: USD 134 (roundtrip), (from 5 to 12 years old)
  • Nearby parking fee: USD 7 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Service fee: USD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts Visa, Mastercard, American Express, debit cards and cash
Parties and events are allowed on site
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
Children under 17 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision
Guests under 16 years old are not allowed in the hot tub
Children under 17 years old are not allowed in the spa without adult supervision
Guests under 13 years old are not allowed in the spa

Property is also known as

Mahekal
Mahekal Beach
Mahekal Beach Playa del Carmen
Mahekal Beach Resort
Mahekal Beach Resort Playa del Carmen
Mahekal Resort
Mahekal Beach Hotel Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Front & Spa Del Carmen
Mahekal Beach Front Resort Spa
Mahekal Beach Front Resort & Spa Hotel
Mahekal Beach Front Resort & Spa Playa del Carmen
Mahekal Beach Front Resort & Spa Hotel Playa del Carmen

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 683 out of 994 reviews
5 - Excellent 69%
Rating 4 - Good. 216 out of 994 reviews
4 - Good 22%
Rating 3 - Okay. 47 out of 994 reviews
3 - Okay 5%
Rating 2 - Poor. 33 out of 994 reviews
2 - Poor 3%
Rating 1 - Terrible. 15 out of 994 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mahekal Resort is truly a magical place. Not only are the grounds and facilities immaculately kept and varied enough that you don’t ever have to leave the property, but it’s the staff that truly makes this place amazing. Everyone is so friendly and helpful and they add a superior personal touch that I’ve rarely experienced anywhere else. True paradise!
Stayed 5 nights in Oct 2021

3/5 Okay

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
My fiancé and I did an exhausting amount of research online trying to find the best Mexican resort for a week-long getaway. We read so many reviews, and Mahekal in Playa Del Carmen had some of the best. Perhaps our expectations were too high as a result, but the resort we experienced did not live up the hype. We’re honestly surprised there are so many 5-star reviews. We’re leaving a review so other people like us have the right expectations going into booking Mahekal. The tl;dr is that Mahekal’s grounds are absolutely gorgeous; the resort is in the perfect area at the end of a beautiful tree-lined street, close to all Playa things (but not super close to the real party area, which is not what we were looking for). The pools are pretty good, the food is pretty good, as are the drinks. However, these things do not make up for the disappointing customer service that you’d expect to accompany a 4-star all-inclusive resort. It didn’t ruin our vacation, but it certainly put a damper on it.
Stayed 6 nights in Oct 2021

2/5 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very attentive to our needs and also very friendly
Stayed 5 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel es MAGICO de verdad ...es nuestra segunda vez y espero volver! Su estilo tipo hacienda le da un toque único verdaderamente. La atención de su personal tanto en Fuego como Olas Restaurant es optimo . Qusiera mencionar especialmente a Vianey que tuvo detalles muy espaciales con nostros y con mi hermana quien celebraba su Aniversario ! Esta vez fue muy agradable tambien re-encontrar a Manolo quien atiende en el restaurant Fuego y fue muy especial con nosotros la primera vez y eta vez igualmente. Pienso que hacen las diferencia en la estancia estas personas tan amables que en todo momento buscan atenderte de la mejor forma. Gracias a todos! Enrique, Rogelio , todos en general ! Esta vez extrañe un poco mas hamacas de las blancas
Stayed 6 nights in Oct 2021