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Casa Kaoba Hotel & Suites

3.5 star property
A peaceful retreat where travelers can enjoy nature-inspired luxury, savor local cuisine at the on-site restaurant, or relax poolside

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Casa Kaoba Hotel & Suites offers a tranquil escape near Xplor Theme Park. Guests enjoy the outdoor pool surrounded by gardens and a pleasant terrace for relaxing. The property provides WiFi in all rooms, while the Ceiba Negra restaurant serves satisfying meals throughout the day.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Hairdryer
Private bathroom
Free bottled water
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony

Standard Double Room, Balcony

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Hairdryer
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite

Suite

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Sofa bed - single
Ceiling fan
Separate bedroom
Premium bedding
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room

Suite, Multiple Beds

8.2 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Hairdryer
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private plunge pool
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
3 bedrooms
Premium bedding
Ceiling fan
Hairdryer
  • Garden view
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

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Exterior

Alila Mayakoba

Playa del Carmen
  • On private beach
  • Pool
  • Spa pool
  • Spa
The price is AU$1,648
includes taxes & fees
5 Apr - 6 Apr
Alila Mayakoba
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About the area

Playa del Carmen is home to Casa Kaoba Hotel & Suites. The area's natural beauty can be seen at Playacar Beach and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xenses Park and Xaman Ha Aviary are also worth visiting. Visit our Playa del Carmen travel guide
Map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710

What's nearby

  • One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust
    Playacar Beach
    3 min drive - 3.2 km
  • Xplor Theme Park
    2 min drive - 2.9 km
  • Mahi Golf Course
    2 min drive - 2.2 km
  • Piste Cyclable sur Paseo Xaman-Ha
    3 min drive - 3.2 km
  • Playacar Golf Club
    4 min drive - 4.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    51 min drive

Restaurants

  • rosa roja
    8 min drive
  • Festival Grand Buffet
    6 min drive
  • Blue Moon Beach Bar Sandos Select Club
    6 min drive
  • Cupcake Cafe
    6 min drive
  • Fogo de Janero
    8 min drive

About this property

Casa Kaoba Hotel & Suites

Hotel near Xplor Theme Park
You can look forward to free continental breakfast, a terrace and a garden at Casa Kaoba Hotel & Suites. Indulge in a massage at kaoba wellness, the on-site spa. The on-site restaurant, Ceiba Negra, offers breakfast, lunch and dinner. In addition to conference space and a snack bar/deli, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • A round-trip airport shuttle (surcharge), luggage storage and a 24-hour front desk
  • A banquet hall, 1 meeting room and tour/ticket information
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Casa Kaoba Hotel & Suites offer thoughtful touches, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Showers, free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Ceiling fans and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

Does Casa Kaoba Hotel & Suites have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Casa Kaoba Hotel & Suites pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a deposit of MXN 1000 per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Casa Kaoba Hotel & Suites?

Self-parking is free at this property.

What time is check-in at Casa Kaoba Hotel & Suites?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Casa Kaoba Hotel & Suites?

Checkout is at noon.

Does Casa Kaoba Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Casa Kaoba Hotel & Suites located?

Situated in Playa del Carmen, this spa hotel is within 3 miles (5 km) of Xplor Theme Park, Xcaret Eco Theme Park and Quinta Avenida. Centro Maya Shopping Center and Playacar Beach are also within 2 miles (3 km).

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Reviews

Casa Kaoba Hotel & Suites Reviews

8.4

Very good

8.4

Cleanliness

8.6

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 461 out of 874 reviews
Rating 8 - Good. 213 out of 874 reviews
Rating 6 - Okay. 100 out of 874 reviews
Rating 4 - Poor. 51 out of 874 reviews
Rating 2 - Terrible. 49 out of 874 reviews

Reviews

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed Casa Kaoba, clean and comfortable. People very kind and good breakfast.
Stayed 1 night in Oct 2025

4/10 Poor

Patricia

Liked: Cleanliness
Disliked: Amenities
Shower ok, bed comfortable but the whole room itself very poor, no mirrors, towels and bed sheets very old, breakfast to cry, but good location, staff ok, great pool, the place is pretty, just those little details if fixed will be a great place to stay!
Stayed 4 nights in Nov 2025

10/10 Excellent

Bob

Courteous staff. Helpful for English speakers. And breakfast, too!
Stayed 1 night in Nov 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Nice pool!!
Stayed 1 night in Oct 2025

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay kids loved the pool
Stayed 2 nights in Apr 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, good breakfast, very comfortable rooms
Stayed 6 nights in Feb 2025

8/10 Good

Debra

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here several times the last few years. because it is very convenient. Clean, modern, great pool, staff are very plesant. I will stay here again when in need to. My only constant disappointment is the food. It won't make you sick but nothing is tasty or thoughtful. Honestly, the kitchen has no training or interest in food preperation.
Stayed 1 night in Nov 2025

8/10 Good

J

Liked: Staff & service, amenities
a good place to stay for visiting xcaret parks

10/10 Excellent

Denise

Liked: Cleanliness, staff & service
Wonderful boutique hotel with attentive staff, close to theme parks and easily accessed via the main highway.
Stayed 10 nights in Dec 2024

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are extremely pleasant and helpful. This isn’t a big hotel or resort. It's an inn...kind of like a bed and breakfast. The restaurant had limited, very basic options, the towel changes happen every 2/3 days only...overall the photos are accurate, just pay attention to what's in each room based on what you need. Taxis are easy to get to and from here so that's good too.
Stayed 2 nights in Sep 2025

4/10 Poor

Lesly

Disliked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2025

8/10 Good

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, room was spacious and quiet.
Stayed 1 night in Jan 2025

2/10 Terrible

Maria

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has false advertising, rooms are very dirty, sheets were smelly and people's hair were all over the bed, I asked for clean ones and they didn't had none... Bathroom was nasty, dirty and smelly. If you are looking for a decent clean place this is not it please trust me on this one.
Stayed 2 nights in Nov 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Xcaret park very affordable and accessible location Renting a car would be very useful to move around the town and to the different tourist attractions Very spacious rooms bedroom is upstairs.
Stayed 1 night in Apr 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they are pet friendly, and have a quiet and lovely place.
Stayed 1 night in Mar 2025

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, a good hotel to stay if you are busy during the day.
Stayed 6 nights in Jan 2025

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Beautiful grounds and pool area
Stayed 1 night in Jan 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay for Xplor and Xcaret

Great check in staff very knowledgeable and friendly very professional.
Stayed 3 nights in Nov 2024

10/10 Excellent

chayanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. We got the whole duplex bungalow for ourselves with breakfast included Definitely a great deal and a must return if we go back there
Stayed 1 night in May 2025

10/10 Excellent

Jeniffer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and peaceful place
Stayed 1 night in Jan 2025

8/10 Good

Viridiana Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to parks. Safe location.
Stayed 7 nights in Feb 2025

6/10 Okay

Enrique

Disliked: Cleanliness, amenities
Pros: The rooms were spacious, and each had its own bathroom. The in-suite pool was very convenient and enjoyable for the kids. Cons: The kitchen was not well stocked, there were not enough utensils, blankets, or towels, so consider bringing your own. Our room had been cleaned, but there was a very strong dirty mop smell that was extremely unpleasant. Breakfast was included, which was a plus, however, the selection was very limited and food ran out quickly. At checkout, we were charged an additional fee due to an alleged staff error during check-in. It was unclear whether this charge was legitimate, which felt concerning. The staff was not rude, but they were not particularly friendly either. Overall, it was an acceptable stay for the price, and the location was convenient due to its proximity to nearby parks.
Stayed 5 nights in Dec 2025

10/10 Excellent

Anllelo Alexis Muriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells sooo good!
Stayed 7 nights in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Love the property decorations and garden and the best for us is that if are 5 in your family they can stay all together in the same room (they're big!!) Breakfast is good. Easy Check in and check out. If you need to message the hotel they will answer and help you. We'll be back and of course we recommend.
Stayed 1 night in May 2025

10/10 Excellent

Jose

Liked: Amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Nov 2024