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"The staff at this resort was amazing! They definitely do the best with what they have to work with. The pros ~ the food at Bordeaux was wonderful, the staff at Oceana were always amazing and our room was always fresh and necessities were always plentiful!! Unfortunately, the cons far surpassed the pros to this resort. We never had hot water during our stay with the exception of one morning at 7:00. Several other couples we met during our stay had been relocated to different buildings to accommodate lack of hot water as well. The public restrooms near Windows and also near the Preferred Club Lounge were kept clean but smell horribly of sewage. If you enjoy adult poolside activities and nightly entertainment, I highly recommend you stay elsewhere. We have been to countless all inclusive resorts and have never felt so pressured to make purchases within the resort from staff. I am not sure if this is typical of Hyatt owned properties, but multiple times every day we were approached about paying for something. We enjoyed our week and made the best of what was offered and I hate to give a negative review, but these are things that have definitely deterred me from looking into staying at any other Secrets/Hyatt resort in the future."

"Amazing staff - JD & Arbey were great entertainers. Lineth in the front desk was amazing & all the servers & bartenders were very friendly. The beach was amazing!"

"Estuvo de lujo el viaje, el trato, la comida y la hospitalidad que brindan hacen que uno quiera regresar."

"Staff were delightful and they have the most comfortable beds. "

"Very acceptable for the price. Buildings and rooms are a bit dated, but...unless a traveler is expecting 5-star hotel with 5-star prices, this resort is very good."

"Staff was very nice but the room need a maintenance."

"Just the problem is the top room make to much noise in the mornings"

"We had a very a good experience with all the staff from the pool. Especially Pepin a very helpful young man. He was very informative and a great personality. Staff from the restaurants need to be trained to help customers. They weren’t very tentative and friendly."

"The staff is always so friendly and helpful. The swim up bar is wonderful after a morning of diving. Beautiful sunsets visible while lounging around the pool and walking across the pedestrian bridge to the beach area. The restaurant staff treats you like family. Wonderful place to stay if you are looking for a place to eat, sleep, dive and relax!"