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"This was our first time at Ocean Maya, we picked the Privilege package and loved the “perks”. All the staff are so friendly. Have to give a huge thank you to our Butler Alberto and to Jorge at the Privilege hut by the beach, they took such great care of us and made our vacation very enjoyable. Food was great at all of the restaurants, we couldn’t pick a favourite, they were all really good. The buffet had so many choices of food. The pool and beach are well maintained and the grounds were very beautiful. Our room was clean and comfortable, the mini bar was stocked every day and we loved that there were 2 small bags of chips to snack on when we got back from the beach. There were lots of animals to spot on the property from Coatis, birds, iguanas and we even saw a deer by the tennis courts. The resort has so many options for everyone depending on what you want for your vacation. The party pool was always rockin with the entertainment staff. We enjoyed the quiet pool and the beach. The property isn’t huge, we liked that you didn’t have to walk too far to get to anything. We have stayed at many resorts in Cancun and Cabo. This is a great resort and we have plans to go back soon. "

"I like the food the customer service my kids enjoyed the pool very good hotel "

"We had an amazing time, very clean , attentive, a lot of dining options with good food. They also had a lot of activities throughout the day and walking distance from 15 Ave, mall, clubs, shops! "

"Second time staying at Grand Hayatt Playa del Carmen. Great hotel right on the beach. Pools are amazing and refreshing. Staff 5 stars. Love the location near downtown Playa where there are many restaurant options."

"The restaurants all had amazing choices. Wish there was a bit more entertainment but overall experience was wonderful. Went for my honeymoon and it’s very romantic both night and day. Place is safe and staff is so kind. Best experience and very memorable. Looking forward to coming back. "

"First time visiting Cancun and this resort was phenomenal! To the suites, all inclusive options, the staff is incredible! We definitely enjoyed our stay here and will be back again!"

"The property was absolutey beautiful, so many pools, options of food and the staff was very accomodating. From the front desk to all the staff we couldn't have been happier. "

" I loved everything about it Best week of my life"

"Loved my first time stay in this all-inclusive. The stuff is wonderful and attentive. So many things to do, great options food-wise, beautiful area, plentiful fun activities, tried the spa and it was very good. I loved my room especially cause I got the swim up one! Would stay again for sure "