Hacienda Real del Caribe

Hotel with a rooftop terrace, steps from Quinta Avenida

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Where to?

Dates

February 2026

March 2026

Outdoor pool - Hacienda Real del Caribe (Playa del Carmen)

Lobby - Hacienda Real del Caribe (Playa del Carmen)

Premium bedding, minibar, in-room safe, desk - Hacienda Real del Caribe (Playa del Carmen)

Front of property - Hacienda Real del Caribe (Playa del Carmen)

Standard superior queen | View from room - Hacienda Real del Caribe (Playa del Carmen)

Located close to Quinta Avenida and Playa del Carmen Main Beach, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner and happy hour. In addition to a bar, guests can connect to free WiFi in public areas.

Very good

Popular amenities

Free Wi-Fi
Restaurant
Air-conditioning
Breakfast available
Bar

Check prices for these days

Room options

All rooms

2 beds

1 bed

Showing 7 of 7 rooms

Premium bedding, minibar, in-room safe, desk

Standard double queen

Excellent

Highlights

Soundproofed

Air conditioning

Plasma TV

Blackout curtains

Ceiling fan

Premium bedding

Deep-soaking bath

Private bathroom

6 sq m
Sleeps 4
2 Queen Beds

Standard superior queen

Wonderful

Highlights

Air conditioning

Plasma TV

Blackout curtains

Ceiling fan

Premium bedding

Deep-soaking bath

Private bathroom

Hairdryer

Sleeps 2
1 Queen Bed

Room selected at Check-in

Good

Highlights

Air conditioning

Plasma TV

Blackout curtains

Ceiling fan

Premium bedding

Deep-soaking bath

Private bathroom

Hairdryer

Sleeps 4
1 Queen Bed OR 2 Double Beds

Superior Standard Queen

Sleeps 2

Room Standard

40 sq m
Sleeps 4

Room Standard

25 sq m
Sleeps 2

Room Superior With Bathtub

43 sq m
Sleeps 4

About the area

Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Hacienda Real del Caribe is in a shopping district and near the beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Visit our Playa del Carmen travel guide

Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710

What's nearby

Quinta Avenida
1 min walk - 0.0 km
Playa del Carmen Main Beach
3 min walk - 0.3 km
Mamitas Beach
8 min walk - 0.7 km
Central Square
3 min walk - 0.3 km
Playa del Carmen Maritime Terminal
13 min walk - 1.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.)
50 min drive

Restaurants

El Árbol de la Diez
1 min walk
La Cochi-loka
1 min walk
La Chancla
1 min walk
Ipanemas Steak House
1 min walk
Mr. Kiwi
1 min walk

About this property

Hacienda Real del Caribe

Hotel near Quinta Avenida

Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner and happy hour. In addition to a bar, guests can connect to free WiFi in public areas.

You'll also enjoy perks such as:

An outdoor pool
Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and luggage storage
A 24-hour front desk, a front desk safe and free newspapers
Tour/ticket information, concierge services and a lift
Guest reviews say great things about the helpful staff

Room features

All 58 rooms feature comforts such as premium bedding and air conditioning, as well as thoughtful touches such as safes and minibars.

Extra conveniences in all rooms include:

Bathrooms with deep-soaking baths and free toiletries
Plasma TVs with cable channels
Wardrobes/cupboards, ceiling fans and daily housekeeping

Similar properties

Pool
Free Wi-Fi
Restaurant
Air-conditioning

Compare similar properties

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transport

No on-site parking available
24-hour return airport shuttle on request for a surcharge
Area shuttle (surcharge)

Food and drink

Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children
A bar/lounge
A coffee shop/cafe
A restaurant

Restaurants on site

MAGNOLIAS

Things to do

Outdoor pool

Family friendly

Outdoor pool

Conveniences

24-hour front desk
Free newspapers in lobby
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Tour and ticket assistance

Outdoors

Garden
Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Stair-free path to entrance
Tile flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk

More

Designated smoking areas

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathtub or shower
Deep soaking bathtub
Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

Plasma TV with cable channels

Food and drink

Limited room service
Minibar

More

Air conditioning
Ceiling fan
Desk
Free local calls
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM

Early check-in subject to availability

Early check-in fee: USD 20

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Optional extras

Fee for continental breakfast: from approximately USD 10 for adults and from USD 8 for children
Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
Early check-in fee: USD 20 (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM

No pets and no service animals are allowed at this property

Property is also known as

Hacienda Real Caribe

Hacienda Real Caribe Hotel

Hacienda Real Caribe Hotel Playa del Carmen

Hacienda Real Caribe Playa del Carmen

Hacienda Real Caribe l Carmen

Hacienda Real del Caribe Hotel

Hacienda Real del Caribe Playa del Carmen

Hacienda Real del Caribe Hotel Playa del Carmen

Frequently asked questions

Does Hacienda Real del Caribe have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 PM.

Is Hacienda Real del Caribe pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Real del Caribe?

Hacienda Real del Caribe doesn't offer parking.

What time is check-in at Hacienda Real del Caribe?

Check-in start time: 4:00 PM; check-in end time: 10:00 PM. Early check-in is available for a fee of USD 20 (subject to availability).

What time is check-out at Hacienda Real del Caribe?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hacienda Real del Caribe provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 85 per vehicle applies.

Where is Hacienda Real del Caribe located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

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Hacienda Real del Caribe Reviews

8.4

Very good

8.8

Cleanliness

8.8

Location

8.4

Staff & service

8.2

Property conditions & facilities

10/10 Excellent

Fabiana

27 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The best location! Comfy beds and friendly staff!

Stayed 2 nights in Dec 2025

8/10 Good

Azam Rizwan

21 Dec 2025

Liked: Cleanliness

Clean big room, good room service excellent location

Stayed 1 night in Sep 2025

8/10 Good

Bharat Bhushan

30 Nov 2025

This is next to main shopping area we love it and safe place

Stayed 2 nights in Nov 2025

10/10 Excellent

Stephanie

22 Dec 2025

Liked: Cleanliness, property conditions & facilities

Lovely hotel with inviting courtyard and great location near the square and amenities. I rented a bike for my stay which made getting around even easier (Playa del Carmen is a great city for cycling). The room was clean and spacious. Staff were courteous and pleasant. Would absolutely stay here again.

Stayed 7 nights in Dec 2025

4/10 Poor

Andrea

26 Dec 2025

Liked: Cleanliness, property conditions & facilities

Hotel is in great location, nice place. But beds are hard as rock, it was a Wednesday when we booked and they had a party or reunion in the patio rooftop super loud and screaming until 4am you could’ve heard everything. It was so hard to go to sleep, so I do not recommend this hotel.

Stayed 1 night in Dec 2025

10/10 Excellent

hector

11 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My second time in this hotel we like so much Close to everything including beach restaurants and buses

Stayed 7 nights in Aug 2025

10/10 Excellent

Nick

14 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Yes, ac was affective. Good breakfast option. Walkable location.

Stayed 4 nights in Nov 2025

10/10 Excellent

Javier

31 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property and really convenient location for shopping, eating and pick up location. 10/10 would stay again

Stayed 8 nights in Aug 2025

10/10 Excellent

David

14 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Place was beautiful, 1 block from 5th avenue. They have parking which was great

Stayed 1 night in Sep 2025

8/10 Good

George

7 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was friendly and conveniently located.

Stayed 5 nights in Mar 2025

8/10 Good

Veronica

15 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I would stay there again. Convenient location.

Stayed 1 night in Mar 2025

10/10 Excellent

Edel

22 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and near shops and restaurants

Stayed 1 night in Dec 2024

8/10 Good

KATHIA

24 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was decent for the price. The area was very convenient to all attractions and dining. Only thing I did not like was having to have the key in the key slot once in room. I know it was to conserve energy but room would be super hot upon our return to relax. The shower door did get stuck and came off but maintenance went quick and I simply asked they could fix later upon our check out. Lobby area was hot too but it’s to be expected. Other than that great price for the convenience of being near everything and one street over Quinta Avenida. Def would go back.

Stayed 1 night in Aug 2025

8/10 Good

hector

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location

Stayed 8 nights in Aug 2024

10/10 Excellent

Armando

12 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice convenient hotel in the heart of Playa del Carmen. Everything was very close by. From dining options to shopping and clubs. Just a block away from 5th avenue with its many attractions.

Stayed 3 nights in Feb 2025

10/10 Excellent

Beatriz

30 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved this stay and how clean everything was. Everything was nearby. Loved the loud music !!! My stay was everything.

Stayed 4 nights in Oct 2024

8/10 Good

Tieh

5 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mix up but great service

Mix up with booking but they put us up at sister hotel and rode us there as well as dropped us at bus station to airport next day . We book here when we travel thru Mexico frequently like the location and service . It’s a bit older hotel but kept clean . Friendly staff .

Stayed 1 night in Oct 2024

6/10 Okay

Oscar

2 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service was excellent. The bad part was that they won't let you enjoy heaving a beer by the pool. The reason coming to Cancun is relaxing and enjoying a beer by the pool.

Stayed 2 nights in Apr 2024

10/10 Excellent

Norma

15 July 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our 3-4 stay here each time it’s very good service . Clean rooms tho a bit older hotel they keep it clean . We were upgraded to a very nice suite which I wished we had more time to enjoy . Had 2 balconies huge room with huge bathroom. The check in clerk forgot his name was very professional and kind . Will continue to stay here in future.

Stayed 1 night in Jul 2024

10/10 Excellent

CLAUDIA

8 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is beautiful! The staff are great, the cleaning crew are amazing and the facilities are kept so clean and sanitized! The Suite we stayed was big and so much natural light! One thing I will say, if you are a light sleeper, don’t stay here. There is a club next-door that don’t turn off onto 2:45 AM but other than that I will stay here again and I will recommend this hotel to everyone that asks

Stayed 2 nights in Aug 2024

6/10 Okay

Fortino

2 Sept 2024

Liked: Cleanliness, property conditions & facilities

The location was convenient for our plans the pool was excellent, the receptionist needs more training and take time to explain the functionality of the door key, remote control for TV as well for the temperature controller, and should do something about those dispatching the taxi service in front of the hotel prices too high for travelers or tourists.

Stayed 6 nights in Aug 2024

10/10 Excellent

April

17 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have had the pleasure of staying twice at this wonderfully characteristic little hotel. I love the fact that it is so very close to every convenience that you might need, being 5th Ave or the beach. The staff is always been exceptionally kind and helpful and I love that the character of the hotel has such beauty in it. I will happily stay at this hotel anytime that I am in Playa if possible. The first time I stayed here inn2020, there was an issue with no hot water for the entire week but I wasn’t bothered by it as it was so hot outside, the cool water was refreshing. My most recent stay in February 2024 there was hot water all week. The Wi-Fi is a bit spotty but that’s safe to say anywhere. I fully recommend this beautiful little hotel. ☀️🥰

Stayed 7 nights in Jan 2024