Cancun Family Holiday Packages

Overall, the property was clean. and visually maintained. Unfortunately, our room, the air conditioning wasn’t working, and we had to ask for another room after no one came to fix it, and once we settled into our new room, they had us move once again, telling us it was an upgrade even after we had unpacked everything and we were settled in. Not all the restaurants were open at the same time, which was not expected. which was unfortunate because we wanted to have more variety while we were there. They did open up on the second part of our stay, but it was just a letdown that it was not available right from beginning. Also, our hot water was turned off without warning for three days during the day, which was a bit of an annoyance. Was not the worst stay I’ve ever had, but definitely not the best stay. The staff was very pleasant to deal with. which we really enjoyed. The food overall was not spectacular, but it was good and we did enjoy our meals.

The experience was a excelente if you can get Elite package

Our concierge Jared was very nice very attent to us. Well recommended.

Good place

Excellent the best experience