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Overview of Sun Palace Couples Only All Inclusive

Photo gallery

Featured image
On the beach, beach massages
On the beach, beach massages
On the beach, beach massages
Indoor spa bath
VIP Access

Sun Palace Couples Only All Inclusive

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationDelfines Beach2 min drive
    Popular LocationEl Rey Ruins4 min drive
    Popular LocationCancún Underwater Museum (Punta Nizuc)6 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive

Choose dates to view prices

Governador Suite, Flex cancellation options

4.3/5 guest room rating
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean View, Flex cancellation options

4.7/5 guest room rating
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room Ocean View, Flex cancellation options

4.8/5 guest room rating
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Honeymoon Suite, Flex cancellation options

4.8/5 guest room rating
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About this area

Cancun

Located in Cancun's Zona Hotelera neighbourhood, Sun Palace Couples Only All Inclusive is near theme parks and on the beach. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Ventura Park Cancun are popular area attractions. Cancun Interactive Aquarium and Costa Occidental de Isla Mujeres National Park are also worth visiting. Scuba diving, snorkelling and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
Popular Location

What's nearby

  • Delfines Beach - 2 min drive
  • Maya Cancun Museum - 4 min drive
  • El Rey Ruins - 4 min drive
  • Ventura Park Cancun - 5 min drive
  • Cancún Underwater Museum (Punta Nizuc) - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • La Tratto — 1 min walk
  • Aurora — 1 min walk
  • Benazuza - 14 min walk
  • Captain's Cove - 4 min drive
  • El Conquistador - 4 min drive

About this property

Sun Palace Couples Only All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sun Palace Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 247 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies and 24-hour room service are standard, as are Smart TVs with satellite channels.
Sun Palace Couples Only All Inclusive offers 247 forms of accommodation with free minibar items and a safe. Rooms open to balconies. Smart televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • All meals, snacks and beverages included
  • 4 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Fitness centre
  • Full-service spa
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Dry cleaning service
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Jetted bathtub
  • Separate bathtub and shower

Entertainment

  • TV/satellite channels
  • Premium channels
  • Smart TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Free local calls
  • Iron/ironing board
  • Safe
  • Slippers

Similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Sun Palace Couples Only All Inclusive and receive a full refund?
Yes, Sun Palace Couples Only All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Sun Palace Couples Only All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sun Palace Couples Only All Inclusive?
As of 19 Apr. 2021, prices found for a 1-night stay for 2 adults at Sun Palace Couples Only All Inclusive on 9 May 2021 start from AU$539, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sun Palace Couples Only All Inclusive have a pool?
Yes, this property has 3 outdoor pools.
Is Sun Palace Couples Only All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sun Palace Couples Only All Inclusive?
Self-parking is free at this property.
What time is check-in at Sun Palace Couples Only All Inclusive?
Check-in is from 3 PM - midnight.
What time is check-out at Sun Palace Couples Only All Inclusive?
Checkout is at noon.
Does Sun Palace Couples Only All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at Sun Palace Couples Only All Inclusive?
Yes, the property is all-inclusive. All food and drinks are included.
Where is Sun Palace Couples Only All Inclusive located?
Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Costa Occidental de Isla Mujeres National Park, El Rey Ruins and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 683 out of 994 reviews
5 - Excellent 69%
Rating 4 - Good. 220 out of 994 reviews
4 - Good 22%
Rating 3 - Okay. 53 out of 994 reviews
3 - Okay 5%
Rating 2 - Poor. 25 out of 994 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 994 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Rooms were gorgeous - all with an ocean view - and spectacularly clean. Cleaning staff for the rooms did a great job. 3 pools to choose from. Went in April and it was odd how much shade comes over the pools in the early afternoon so something to be aware of. I thought the staff was lovely. Buffet food was great and the restaurants were good - Thai was my favorite. The buffet restaurant at night turns into an authentic Mexican restaurant and not enough people eat there and it's FANTASTIC. Only gripe is that they could have cleaned the pool bathrooms more often - the marble floor is super slick when people come from the pool - and they could be more proactive with removing towels from chairs that appear to be empty for a long time
Stayed 5 nights in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon our arrival, we felt so spoiled by the services offered. From the front desk staff, to the restaurant staff, to the room service staff, we were very pleased with the services they provided us. During the day, the drinks kept coming and the servers never left our cups empty for long. At night, the variety of dinner choices were all fabulous (our favorites were the italian and thai places), while Alberto at Aurora's breakfast buffet was especially delightful to be waited by. From start to finish, we can't think of a complaint minus the subpar room service. Other than that, we highly recommend booking at this resort!
Stayed 6 nights in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was wonderful and the food was phenomenal. dining is a hop and skip away. perfect couples resort! cant wait to go back.
Stayed 6 nights in Mar 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was absolutely beautiful and has the most incredible and friendly employees. Daniel, Carlos, Orlando, and every single employee that works at Sun Palace Cancun provided my boyfriend and I with the best services we have ever gotten. They were unbelievably kind and took care of us during our stay. They made sure that we were satisfied with the room, the food, the drinks, etc., we couldn’t of stayed at a better resort in Cancun and we are already planning our trip to visit Sun Palace Cancun again.
Stayed 3 nights in Mar 2021

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