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Overview of Sun Palace Couples Only All Inclusive

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Featured image
On the beach, beach massages
On the beach, beach massages
On the beach, beach massages
Indoor spa bath
VIP Access

Sun Palace Couples Only All Inclusive

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationDelfines Beach2 min drive
    Popular LocationEl Rey Ruins4 min drive
    Popular LocationCancún Underwater Museum (Punta Nizuc)6 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive

Choose dates to view prices

  • Governador Suite, Flex cancellation options

    4.3/5 guest room rating

    Room amenities

    • 53 sq m
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsGovernador Suite, Flex cancellation options
  • Deluxe Room Resort View, Flex cancellation options

    4.7/5 guest room rating

    Room amenities

    • 40 sq m
    • Resort view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room Resort View, Flex cancellation options
  • Junior Suite Ocean View, Flex cancellation options

    4.7/5 guest room rating

    Room amenities

    • 53 sq m
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite Ocean View, Flex cancellation options
  • Deluxe Room Ocean View, Flex cancellation options

    4.8/5 guest room rating

    Room amenities

    • 40 sq m
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room Ocean View, Flex cancellation options
  • Honeymoon Suite, Flex cancellation options

    5/5 guest room rating

    Room amenities

    • 53 sq m
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsHoneymoon Suite, Flex cancellation options

About this area

Cancun

Located in Cancun's Zona Hotelera neighbourhood, Sun Palace Couples Only All Inclusive is near theme parks and on the beach. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Ventura Park Cancun are popular area attractions. Cancun Interactive Aquarium and Garrafon Natural Reef Park are not to be missed. Scuba diving, snorkelling and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
Popular Location

What's nearby

  • Delfines Beach - 2 min drive
  • Maya Cancun Museum - 4 min drive
  • El Rey Ruins - 4 min drive
  • Ventura Park Cancun - 5 min drive
  • Cancún Underwater Museum (Punta Nizuc) - 6 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • La Tratto — 1 min walk
  • Aurora — 1 min walk
  • Benazuza - 14 min walk
  • Captain's Cove - 4 min drive
  • El Conquistador - 4 min drive
View map

About this property

Sun Palace Couples Only All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Sun Palace Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 247 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies and 24-hour room service are standard, as are Smart TVs with satellite channels.
Sun Palace Couples Only All Inclusive offers 247 forms of accommodation with free minibar items and a safe. Rooms open to balconies. Smart televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

3 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • All meals, snacks and beverages included
  • 4 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Fitness centre
  • Full-service spa
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • 3 outdoor pools
  • Dry cleaning service
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Jetted bathtub
  • Separate bathtub and shower

Entertainment

  • TV/satellite channels
  • Premium channels
  • Smart TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Free local calls
  • Iron/ironing board
  • Safe
  • Slippers

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Sun Palace Couples Only All Inclusive and receive a full refund?
Yes, Sun Palace Couples Only All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Sun Palace Couples Only All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sun Palace Couples Only All Inclusive?
As of 19 Jan. 2021, prices found for a 1-night stay for 2 adults at Sun Palace Couples Only All Inclusive on 6 Feb. 2021 start from AU$569, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sun Palace Couples Only All Inclusive have a pool?
Yes, this property has 3 outdoor pools.
Is Sun Palace Couples Only All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sun Palace Couples Only All Inclusive?
Self-parking is free at this property.
What time is check-in at Sun Palace Couples Only All Inclusive?
Check-in is from 3 PM - midnight.
What time is check-out at Sun Palace Couples Only All Inclusive?
Checkout is at noon.
Does Sun Palace Couples Only All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at Sun Palace Couples Only All Inclusive?
Yes, the property is all-inclusive. All food and drinks are included.
Where is Sun Palace Couples Only All Inclusive located?
Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Costa Occidental de Isla Mujeres National Park, El Rey Ruins and Delfines Beach. Aquaworld and Maya Cancun Museum are also within 3 miles (5 km).
4.5
Wonderful
Rating 5 - Excellent. 677 out of 998 reviews
5 - Excellent 68%
Rating 4 - Good. 223 out of 998 reviews
4 - Good 22%
Rating 3 - Okay. 58 out of 998 reviews
3 - Okay 6%
Rating 2 - Poor. 27 out of 998 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 998 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

3/5 Okay

I’m very disappointed with my recent visit with this resort. My parents in law always stay here for their Cancun vacation, but back in September I booked them for 5 days vacation here during Covid. Everything was good! But during their last dinner there, they got offered tomhawk steak, the waiter told them it’ll be a surcharge for $40 for the steak. They agreed to that, but when they checked out the resort charged them $143. They paid because they didn’t want to make a scene. But once I heard about this incident when they came back to Chicago, I contacted the manager of this resort to tell them about this incident because that was very dishonest. But the manager said they’ll not refund us back the $100 we paid for just for 1 steak. Even steakhouse in Chicago doesn’t charge $143 for 1 steak. What a ripped off. Very dishonest. I understand you’re not as busy due to Covid, but you can’t just charged people like that. Not recommended. Something to watch out if you stay here!!!!!
Stayed 4 nights in Sep 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was excellent. We travel this time every year for anniversary. The service was the best. Everyone was so accommodating. Not much Mexican food but, the food was good. Resort was very clean. We will be returning.
Stayed 5 nights in Dec 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing & the workers were so helpful! Definitely returning soon, what a beautiful experience.,
Stayed 5 nights in Dec 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very beautiful property and the staff are amazing. The food is average and the drinks are weak but the rooms are beautiful. The gym was huge but the floor was dirty everyday. The staff were always wearing masks and taking strict Covid precautions but the guests were not. They put in a spectacular New Years show. They are always providing entertainment. This was the vacation that I needed after (during) a year of quarantine
Stayed 6 nights in Dec 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Amazing all inclusive property. Booked via Expedia. There were zero additional fees. It was truly a 5 star resort. Food was amazing. Hotel was over the top clean and service was exceptional. We will definitely be back.
Stayed 4 nights in Dec 2020

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