Upon our arrival, we felt so spoiled by the services offered. From the front desk staff, to the restaurant staff, to the room service staff, we were very pleased with the services they provided us. During the day, the drinks kept coming and the servers never left our cups empty for long. At night, the variety of dinner choices were all fabulous (our favorites were the italian and thai places), while Alberto at Aurora's breakfast buffet was especially delightful to be waited by. From start to finish, we can't think of a complaint minus the subpar room service. Other than that, we highly recommend booking at this resort!