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"Our first time at Grand Park Royal Cozumel did not disappoint overall. Cons: The rooms are a tad small. We had 2 adults/2 kids in a double bed room and felt a little cramped. The gym was not great. Not much for cardio, and the equipment was outdate. Advertised a sauna, but it was not in use. Pros: The pools were clean. The beach area is not huge but it felt safe, especially for kids, and we were able to snorkel and enjoy the ocean. The wait for drinks at most of the bars was a bit long and annoying at times. The staff was friendly but did not seem too eager to help. The Kids Club was GREAT! It was clean and the staff was super friendly. My boys, ages 8 and 6, enjoyed many activities in the kids club and we felt safe leaving them in the care of the staff. The restaurants were a bit disappointing and didn't feel like we had many options, but we took a cab into town two nights during our trip and explored and eat there. Overall the resort was well-rounded for kids and adults. The entertainment at night was fun. Everyone had a great time and we plan to return."

"The property has really gone down. I’ve gone to this same resort since 2017 almost yearly. They don’t have as many activities but the activity staff are great. The food took way longer to get if you ordered off the menu they didn’t understand what you were ordering. They only brought you half of your things and one time I was told no.. the restaurant is no longer open for breakfast. There was coffee stains outside our door when we arrived they were still there the day we left. so they didn’t mop the hallways once while we were there in seven days. I still love the beach and snorkeling but I’m going to look for a new resort"

"Alright place to stay overnight for next day flight. Upkeep and maintenance is lacking. Light over sink was out couldn’t see in shower or mirror. Overpriced for what you get $70 US for breakfast buffet that was meh. Hotel staff were great but front desk wasn't very accommodating. Main pool was really disgusting, not clean at all, sludge piled up in one corner. Bar service at pool extremely slow. "

"Yes"

"This was our fourth stay at Melia. We love it! Feels like home."

"Chair pads worn down and stained. "

"We love this property. Close to everything downtown and very easy to get a taxi anywhere you want to go. Breakfast in the morning is amazing! Rooms are very spacious. Love the pool overlooking the water. Our only complaint is don’t get a room overlooking breakfast area if you don’t like noise. Walls are thin and the blanking of the dishes is a bit much. But the hotel was so nice to change rooms for us. All in all a wonderful place to stay. "

"Great selection of restaurants, some had music. Great hot tub, access to snorkeling, many amenities "

"Great place to stay. Nice staff with well organized activities. Room was very clean and the property is very large with many things to do. Numerous restaurants and bars. Food was good too. "