Holiday Homes in Playa del Carmen

"I loved the food at the Don Rafael buffet. The staff at this resort were amazing and friendly. The entertainment was great, I just wish there had been more nights like the salsa dancing night rather than American-ized music most nights, but I understand they probably get more crowd engagement with American music. "

"Liked staff were friendly and willing to help you if you needed any assistance. 2 formal sitdown resturants have excellent food and 1 average buffet could have some upgraded features. Maybe 1 more formal restaurant should be added for better availability because you can't always get a reservaton on 1st try. Outdoor grills are great with excellent food. Room service except for our last moring was slow to deliver told 40 to 45 min but mostly took 1 hour to 1 1/2 hr. Food was cold but thank goodness we had a microwave. Contents were messed up a little example ordered lg black coffee got smaller pot with 1 cup next time received a packet of 4 cups & saucers, sometimes you got saucers sometimes not. Ordered a breakfast full meal plus an order of yogurt, sausage & fruit for another person got no plate to eat anything on. Sometimes silverware for 2 sometimes only 1 with just a knife and a fork for 2. Limited selection of food. Again glad we had mini kitchen in unit. No omelets/waffles on breakfast RS menu. Could go to buffet and get an omlet but was told we could not bring up to the room. Pizza and burgers not a formal dinner to enjoy a meat/potatoe/vegetables/desert meal in your room or a evening special beach dinner. No better dinner meals to select from but bucket meals of chicken etc were available for families & groups. Nice feature for larger group or a family. Beach needs some kind of a redo investment to improve the walkability by removing palm stumps and wood hazads."

"Perfect 👍👌"

"Enjoy the stay. Hotel is very clean and staff are very friendly and helpful. I would high recommend for family vacation. "

"Very good experience. Great hospitality !!!"

"The property was great, we had a great time as a family. Our kids loved being able to eat cupcakes at all times of the day! The lattes were great too! The property was very big, lots of walking. It would have been nice for the shuttle to run more often especially during busy times like morning, late afternoon and evenings. We enjoyed the bikes to go off property. And loved our 2hrs of pickleball every morning. Our group had people age 1 to 76 and everyone had a great time."

"The whole staff was extremely friendly, so helpful and welcoming "

"Everything was perfect! I loved how they had so much daily scheduled activities, it definitely kept us busy and was so fun! I would definitely return!"

"Absolutely love Secrets resorts!! Best out of the best! Will be coming back!"