Holiday Homes in Playa del Carmen

"Staff was excellent "

"The property is very nice and well maintained! It’s a little deceiving from the outside because it is located right in the city as opposed to larger resorts. My room was spacious and clean… kept perfect by staff. The rooftop pool area was larger than expected. I enjoyed the different parts… although the main area next to the pool has limited seating, so get there early. And the poolside DJ created a great vibe! The rooftop dining was excellent IMO. I ate there daily. Speaking of food, the breakfast spread was adequate and tasty. While, overall I thoroughly enjoyed my experience, I found the need to make reservations daily for the one main restaurant a minor nuisance."

"Very clean and beautiful amenities. Food was amazing, all the restaurants and the buffet were very tasty and loved to find authentic Mexican flavours. Pools were very well cared for, a little on the cooler side but very enjoyable. The aqua park was good just wished they had more for the bigger kids like a bigger slide. My 3 kids loved the ice cream parlour and my husband and I loved the nespresso bakery, what a treat having good quality coffee 24/7. Kids also loved the kids club, though I did wish they had a little more sports. The entertainment was also great for families. My only suggestions would be to improve the bedding as the sheets were not very comfortable and neither were the pillows. The rooms were well appointed and we enjoyed the jacuzzi. Another thing we missed was lively music by the pool. It would’ve been great to have more Latin music and dance. We had great service throughout and specially appreciated the pool side and entertainment staff. Omar and Venecia were also very attentive. Most of the staff were very warm but we found some to be a little cold and very focused on the tip. Overall wonderful experience and we already can’t wait to be back. "

"Food was great! Good entertainment "

"We really loved our stay. Pros: staff was super kind and helpful everywhere, the Jungala hotel suite is beautiful, shower, bath products, main pool, Jade store, ability to walk on jungle paths everywhere or take trams, food in most restaurants is good! Jungala Aqua Park was awesome. Not too big. Great for a young family. Cons: doors in suite dont all close completely (closets, bathrooms), concierge is very available but doesn't always follow through on requests (asked 3 times for child's bed to be made in living room but just ended up doing it ourselves with sheets provided in closet) "

"I booked a 5 day stay at the RIU Tequila after having spent the 3 weeks previous elsewhere. We arrived several hours before the stated check in time. We were greeted by very friendly front desk staff. They provided welcome drink during the early check in process. Although our room wasn’t ready(which I fully expected) we were given our bracelets and informed we could use any of the facilities while we waited. We didn’t have to check back, they sent us an email an hour before the posted check in time informing us our room was ready. A porter took our bags to our room. The room was close to the restaurants and main building which we had requested. It was spacious and clean. The property does not appear at all run down or outdated. The main dining room and the other specialty restaurants are open and bright. They serve a very good variety of food. The shuttle to the beach is great. All of the staff from the dining room to the maid service were consistently friendly and helpful. This resort provides an overwhelming choice of activities, shows, bars, and dining options. I would highly recommend this resort and will definitely be returning."

"Very nice resort. 10/10 service. Thank you "

"Swim out room was excellent. Staff were fun and kind. Great place to stay. "

"I loved everything about this resort. My room, the staff, the amenities and the food met all of my expectations "