Top Hotels Near Plaza Caracol Mall in Cancun from AU$141

"Toilet broke, mini bar broke, staff was rude. Dirty room. Should have taken pictures."

"The room was super nice and big, the beds were extremely comfortable. The food was good specially himitzu (asian restaurant). The beach water was clear. The one thing that was unfortunate was the fact that the pools were small and not deep at all. They were all for kids. "

"Nice hotel very close to the Cancun Convention Center and walking distance from Coco Bongo and Mandala beach club."

"Staff very Respectfully and professional, nice location and clean. Food was exelent."

"Beautiful property "

"Everything things was excellent. My only problem is the bed are horrible they are hard as a brick my back is killing me from sleep in those beds.and need to update. The plugging for cell phone and iPads. The place over all is great. Looking for one in Jamaica.."

"The property is within walking distance to the nightlife at the hotel zone. But know that it sometimes could be loud when you try to sleep."

" Overall, we had a pleasant stay. The location of the hotel is unbeatable. The beach is absolutely beautiful, the water is crystal clear, and there is very little seaweed. The natural environment is definitely the highlight of the property. The rooms are also very spacious and comfortable. However, the hotel was built quite a long time ago, and there are many areas that could benefit from maintenance and renovation. While nothing affected the usability, the overall atmosphere and details did not fully reflect the level one would expect from a five-star hotel. The food options are quite extensive, with a good variety available. That said, the reservation system feels a bit outdated. After check-in, guests still need to go and make restaurant reservations in person, and there is no app available. Room service and many other hotel services also require calling by phone. If the hotel could upgrade its digital services, such as offering an app or an online booking system, it would make the experience much more convenient. The toiletries provided in the room are good quality. However, the daily replenishment was sometimes incomplete, with certain items occasionally missing. "

"Lovely resort. We really enjoyed all the restaurant options and the spa. Staff was very friendly and helpful"