Top Hotels Near Plaza Caracol Mall in Cancun from AU$43

"Great staff and beach"

"Great"

"Our room (820) was wonderful and kept spotless by the attentive maids. We enjoyed the high end toiletries and the Nespresso. The staff throughout the resort were amazing and the food was delicious. We thoroughly enjoyed the beach and pools. "

"Fun place to hang out and meet people from all over the world. Staff was great. Only concern was we had difficulty with lights in our room going on at random times."

"Great food"

"Resort was very clean. Staff were great, food options were good. Location and beach are excellent. This was our second time at this resort and will definitely be back "

"Rooms were clean.all the staff was cheerful and worked hard to see we had a great time. Food was great. We would recommend the resort "

"Overall, an amazing experience traveling with our 6-month-old infant. The staff were super friendly and kind. -Allowed us to have early check-in and enjoy the lunch buffet. -Made special arrangements in our room for celebrations, including cake and balloons. -Staff offered balloons to our infant, which made him smile. -Restaurants were amazing, especially the international buffet and Moongate, with amazing chefs and performers (Antonio). -Room service did a brilliant job, and the room always smelled pleasant. -Amazing and exclusive views from the Preferred Club Lounge (ocean view). Areas for improvement (because I want them to do better and better): -A baby nursing room, especially for guests who arrive early before check-in when the room is not yet available. -A larger crib with adjustable height. -Sales/Marketing reps should not be pushy when trying to sell activities or spa services. -Why are standard beachside cabanas an additional cost? They should be included as part of the all-inclusive package. -The Kids Club did not have a baby-friendly entrance (no ramp or automatic door), which made it difficult with a stroller. -The water temperature, especially in the kids’ zone, should be temperature-controlled so it’s not too cold. -There should be halal meat options or a designated restaurant offering halal choices. "

"The staff as a whole were outstanding."