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Krystal Cancun

Photo gallery for Krystal Cancun

Featured image
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
Outdoor pool
View from Room

Overview of Krystal Cancun

Krystal Cancun

3.5 out of 5
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationForum Beach1 min walk
  • Popular LocationCancun Convention Center3 min walk
  • Popular LocationChac Mool Beach6 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)26 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, Krystal Cancun is in Zona Hotelera neighbourhood and is connected to the convention centre. The area's natural beauty can be seen at Delfines Beach and Punta Sur, while Cancun Interactive Aquarium and Aquaworld are popular local attractions. Travelling with kids? Don't miss Ventura Park Cancun and Dolphin Discovery. With scuba diving, snorkelling and parasailing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Forum Beach - 1 min walk
  • Gaviota Azul Beach - 1 min walk
  • Caracol Beach - 2 min walk
  • Cancun Convention Center - 3 min walk
  • Chac Mool Beach - 6 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • El Mortero — 1 min walk
  • Las Velas — 1 min walk
  • Mocambo - 4 min walk
  • Chuchito Perez - 4 min walk
  • Mextreme - 6 min walk

About this property

Krystal Cancun

Beachfront resort with calming spa services
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 502 rooms boast fireplaces, and offer free WiFi and 24-hour room service. Minibars and rainfall showerheads are standard, as are plasma TVs with cable channels.
Krystal Cancun offers 502 forms of accommodation with fireplaces and minibars. 32-inch Plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Harmony has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR COVID-19 testing is available for a MXN 420 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a MXN 2520 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 240 for adults and MXN 120 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Meeting rooms 5

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch plasma TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Fireplace
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MXN 240 for adults and MXN 120 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 526 out of 1834 reviews
5 - Excellent 29%
Rating 4 - Good. 501 out of 1834 reviews
4 - Good 27%
Rating 3 - Okay. 324 out of 1834 reviews
3 - Okay 18%
Rating 2 - Poor. 224 out of 1834 reviews
2 - Poor 12%
Rating 1 - Terrible. 259 out of 1834 reviews
1 - Terrible 14%

3.7/5

Cleanliness

3.6/5

Staff & service

3.4/5

Amenities

3.4/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly specially the chef and the rest of the buffet staff
Stayed 6 nights in Sep 2021

4/5 Good

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
No limpiaron la Habitación hasta el tercer dia que llegamos.La Limpieza en la Habitación, No es buena se nota el abandono en reparaciones y mantenimiento de las habitaciones, es una falta de respeto que los camastro que estan frente a la playa tengan que pagarlos los huéspedes, eso NO ES CORRECTO .
Stayed 4 nights in Sep 2021

3/5 Okay

Travelled with family and small children
Disliked: Staff & service, amenities
This hotel is not good
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Sep 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place, never staying at the place again!
Stayed 6 nights in Sep 2021