Skip to main content
Beginning of main content
Expedia-Verified Reviews
Good!
3.5 of 5 guest rating
Room type Options Nightly price Book
Club Room, 1 King Bed, Balcony, Ocean View
Room with view
34 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Family Studio, 1 King Bed with Sofa bed, Ocean View
Room with view
40 square metres
1 King Bed and 1 Double Sofa Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Standard Room, 2 Double Beds, City View
Room with view
32 square metres
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Club Room, 2 Double Beds, Balcony, Ocean View
Room with view
34 square metres
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room, Balcony, Ocean View
Room with view
32 square metres
2 Double Beds 1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Romantic Room, 1 King Bed, Balcony, Oceanfront
Room with view
34 square metres
1 King Bed
Room sleeps 2 guests
Select dates to see price
Standard Room, 1 King Bed, City View
Room with view
32 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Beach spa retreat walking distance from Cancun Convention Center

Popular property highlights

Free valet parking
Free WiFi
Outdoor pool
Business centre
Laundry facilities

Location

Located in Zona Hotelera, this beachfront resort is in the entertainment district and within 3 mi (5 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Aquaworld and Plaza Las Americas are also within 9 mi (15 km).

Resort Features

Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.

Room Amenities

All 502 rooms boast fireplaces and offer 24-hour room service and plasma TVs. Guests will also find minibars, rainfall showerheads, and coffee makers.

Languages Spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

  • Taxes included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Limited meals offered through room service
  • Scuba diving certification not included
  • Motorised water sports not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Off-site tours not included
  • Minibar not included
  • Scuba diving lessons not included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorised water sports included

Hotel Amenities

  • Lift
  • Number of bars/lounges - 4
  • Fitness facilities
  • Full-service spa
  • 24-hour front desk
  • Poolside bar
  • Swim-up bar
  • Beach umbrellas
  • Spa treatment room(s)
  • Turkish bath/Hammam
  • Business centre
  • Tours/ticket assistance
  • Meeting rooms
  • Coffee shop or café
  • Free self parking
  • Steam room
  • Dry cleaning/laundry service
  • Free WiFi
  • Sauna
  • Free valet parking
  • Outdoor pool
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Smoke-free property
  • Children's pool
  • Luggage storage
  • Hair salon
  • Number of restaurants - 2
  • Breakfast available (surcharge)
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Laundry facilities
  • Spa tub
  • Beach towels
  • Television in common areas
  • Total number of rooms - 502
  • Number of floors - 8
  • Wedding services
  • Number of buildings/towers - 4
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking

Room Amenities

Krystal Cancun offers 502 forms of air-conditioned accommodation with fireplaces and laptop-compatible safes. 32-inch Plasma televisions come with premium cable channels and pay-per-view films. Coffee/tea makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Premium TV channels
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Soap
  • Shampoo
  • Toilet paper
  • Private bathroom
  • In-room climate control (air conditioning)
  • Rainfall showerhead
  • Free toiletries
  • In-room massage available
  • Plasma TV
  • Iron/ironing board
  • Fireplace
  • Number of bathrooms - 1
  • In-room safe (laptop compatible)
  • Shower only
  • Pay films
  • Cable TV service
  • Room service (24 hours)

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.

El Mortero – This theme restaurant specialises in Mexican cuisine.

Las Velas – This restaurant is located by the pool.

Aquamarina – On-site restaurant.

La Fisheria – On-site seafood restaurant.

24-hour room service is available.

Nearby Activities

  • Snorkelling on site
  • Playground on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Boat tours nearby
  • Parasailing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Beach volleyball on site
  • Sailing nearby
  • Windsurfing nearby

Spa Services

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is 21

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets or service animals allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No pets or service animals allowed

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: MXN 25.35 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MXN 230 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Krystal Cancun Hotel
  • Krystal Hotel
  • Krystal Cancun
  • Nh Hotels Cancun
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun

We should mention

Only registered guests are allowed in the guest rooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

No pets or service animals are allowed at this property.

Sorry, we seem to have had an issue loading our review content. Try again?