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Krystal Cancun

Property class: 3.5

Choose dates to view prices

Located close to La Isla Shopping Mall, Krystal Cancun provides a swim-up bar, a poolside bar and shopping on-site. This resort is a great place to bask in the sun with a beachfront location and beach volleyball. Indulge in a body scrub, a manicure/pedicure and aromatherapy at the on-site spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Mexican cuisine. Yoga classes are offered at the health club; the property also has a garden, a hair salon and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities, such as car hire on-site and 3 bars.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • Parking included
The current price is AU$207
includes taxes & fees
20 Sept - 21 Sept

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, and a view of buildings through the window.

Standard Room, 1 King Bed, City View

7.2 out of 10
Good
(76 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

A hotel room with a large bed, a sofa, a desk, and a balcony with a view of the sea.

Club Room, 1 King Bed, Balcony, Ocean View

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

A modern hotel room with a bed, a sofa, a dining table with fruit, and a view of the sea.

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

A hotel room with a large bed, a desk, a chair, and a view of the ocean.

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(16 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Deluxe Room, 1 King Bed, Balcony, Ocean View

7.4 out of 10
Good
(23 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the sea.

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.6 out of 10
Good
(74 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a TV, and a balcony with curtains.

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(70 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a sofa, a chair, and a view of the ocean.

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Located on the beach, Krystal Cancun is in Zona Hotelera neighbourhood and is connected to the convention centre. La Isla Shopping Mall and Plaza Las Americas are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Punta Sur. Aquaworld and El Rey Ruins are two other places to visit that come recommended. With scuba diving, snorkelling and parasailing nearby, you'll find plenty of adventures in the water. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • A beach with clear turquoise water, rocky formations with green algae, and a city skyline in the background.
    Gaviota Azul Beach
    3 min walk - 0.3 km
  • A shopping mall with a Starbucks and a sign for Viva Cancún.
    Plaza Caracol Mall
    6 min walk - 0.6 km
  • A beach with turquoise waves, sandy shore, and tall buildings in the background.
    Forum Beach
    6 min walk - 0.6 km
  • A sunset over a beach with a pier extending into the water, buildings in the background, and a clear sky.
    Caracol Beach
    8 min walk - 0.7 km
  • Cancun Convention Center
    5 min walk - 0.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    27 min drive

Restaurants

  • Coco Bongo
    5 min walk
  • Señor Frog's
    4 min walk
  • Starbucks
    6 min walk
  • Hooters
    3 min walk
  • El Mercado
    4 min walk

About this property

Krystal Cancun

  • Family-friendly resort near La Isla Shopping Mall
  • Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar and shopping on-site. With amenities such as a beachfront location and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in a body scrub, a manicure/pedicure and aromatherapy at the on-site spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Mexican cuisine. Yoga classes are offered at the health club; the property also has a garden, a hair salon and dry cleaning/laundry services. In addition to car hire on-site and 3 bars, guests can connect to free in-room WiFi.
  • Other perks at this resort include:
    • An outdoor pool and a children's pool, along with sunloungers, pool umbrellas and a swim-up bar
    • Free self-parking and valet parking
    • Buffet breakfast (surcharge), babysitting (surcharge) and a banquet hall
    • Beach umbrellas, ATM/banking services and concierge services
    • Guest reviews say great things about the beach locale, pool and helpful staff
  • Room features
  • All 502 rooms offer comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
  • Other amenities include:
    • Children's books and childcare services
    • Recycling and eco-friendly cleaning products
    • Bathrooms with rainfall showers and eco-friendly toiletries
    • 42-inch LED TVs with cable channels
    • Wardrobes/cupboards, coffee/tea makers and heating

All-inclusive details

  • All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • In-room minibar (some restrictions)
    • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

  • All on-site activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Fisheria
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% organic food
  • Banquet hall
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-000112/2025

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Krystal Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun?

As of 20 Aug 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun on 20 Sept 2026 start from AU$207, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun?

Self-parking and valet parking are free at this property.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Krystal Cancun?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun?

Some rate plans available at this property are all-inclusive.

Where is Krystal Cancun located?

Located in Zona Hotelera, this beachfront resort is connected to the convention centre, 2.2 mi (3.5 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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