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Featured image
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
Outdoor pool
View from Room

Guest reviews

3.6/5 Good
1,719 reviews
Guests rated this property 3.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationForum Beach1 min walk
Popular LocationGaviota Azul Beach1 min walk
Popular LocationCancun Convention Center3 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)30 min drive

Choose dates to view prices

  • Standard Room, 2 Double Beds, City View

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 4
    More detailsStandard Room, 2 Double Beds, City View
  • Club Room, 2 Double Beds, Balcony, Ocean View

    3.8/5 guest room rating

    Room amenities

    • 34 sq m
    • Ocean view
    • Sleeps 4
    More detailsClub Room, 2 Double Beds, Balcony, Ocean View
  • Romantic Room, 1 King Bed, Balcony, Oceanfront

    3.8/5 guest room rating

    Room amenities

    • 34 sq m
    • Ocean view
    • Sleeps 2
    More detailsRomantic Room, 1 King Bed, Balcony, Oceanfront
  • Deluxe Room, Balcony, Ocean View

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 4
    More detailsDeluxe Room, Balcony, Ocean View
  • Standard Room, 1 King Bed, City View

    3.5/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    More detailsStandard Room, 1 King Bed, City View
  • Club Room, 1 King Bed, Balcony, Ocean View

    3.9/5 guest room rating

    Room amenities

    • 34 sq m
    • Ocean view
    • Sleeps 3
    More detailsClub Room, 1 King Bed, Balcony, Ocean View
  • Family Studio, 1 King Bed with Sofa bed, Ocean View

    Room amenities

    • 40 sq m
    • Ocean view
    • Sleeps 4
    More detailsFamily Studio, 1 King Bed with Sofa bed, Ocean View

About this area

Cancun

Located on the beach, Krystal Cancun is in Zona Hotelera neighbourhood and is connected to the convention centre. The area's natural beauty can be seen at Punta Sur and Delfines Beach, while Cancun Interactive Aquarium and Aquaworld are popular local attractions. Travelling with kids? Don't miss Ventura Park Cancun and Dolphin Discovery. With parasailing, windsurfing and sailing nearby, you'll find plenty of adventures in the water.

Map
Popular Location

What's nearby

  • Forum Beach - 1 min walk
  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 3 min walk
  • Chac Mool Beach - 6 min walk
  • Cancun Golf Club at Pok Ta Pok - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • El Mortero — 1 min walk
  • Las Velas — 1 min walk

About this property

Krystal Cancun

Beach spa retreat, walking distance from Cancun Convention Center
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 502 rooms boast fireplaces, and offer free WiFi and 24-hour room service. Minibars and rainfall showerheads are standard, as are plasma TVs with cable channels.
Krystal Cancun offers 502 forms of accommodation with fireplaces and minibars. 32-inch Plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

All-inclusive details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Meals, snacks and beverages included
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 230 per person
  • Meals, snacks and beverages included
  • 2 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Surfing/boogie boarding

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 5 meeting rooms
  • Business centre

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility

More

  • Beach towels
  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch plasma TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Fireplace
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Window screens

Policies

Check-in

Check-in between 3:00 PM and anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MXN 230 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 72 hours between bookings
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Krystal Cancun Hotel
Krystal Hotel
Krystal Cancun
Nh Hotels Cancun
Nh Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun

Frequently asked questions

Can I cancel my reservation for free at Krystal Cancun and receive a full refund?
Yes, Krystal Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to Krystal Cancun cancellation policy on our site for more details about any exclusions or requirements.
Does Krystal Cancun have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Krystal Cancun pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking and valet parking are free at this property.
What time is check-in at Krystal Cancun?
Check-in is from 3:00 PM to anytime.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Is this property all-inclusive?
Some rate plans available at this property are all-inclusive.
Where is Krystal Cancun located?
Located in Zona Hotelera, this beachfront resort is connected to the convention centre and within 3 mi (5 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Punta Sur and Aquaworld are also within 6 mi (10 km).

Guest reviews

Overall score and ratings for Krystal Cancun

3.6
5 - Excellent
513
4 - Good
529
3 - Okay
307
2 - Mediocre
194
1 - Poor
176
3.8
Cleanliness
3.6
Service and Staff
3.6
Amenities
3.6
Property condition

5/5 Excellent

  • Liked: Staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jul 2020

1/5

  • Liked: Cleanliness
  • Disliked: Staff & service, amenities, property conditions & facilities

I paid for all inclusive and there were things that weren’t included and when I checked in no one helped me with my bags and I went to the wrong tower. I was the only one there and the elevator didn’t work so I can to climb 7 sets of stairs. I complained to them about all those things and all they did was change me to a non all inclusive bracelet and returned some of my money

Stayed 4 nights in Jul 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 1 night in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 3 nights in Jan 2020

    1/5

      This traveller didn’t leave comments with their review
      Stayed 4 nights in Jul 2020