Plaza Caracol Mall Tours and Activities

Could not believe they supply a coffee machine but no coffee! Only hotel in multiple across Mexico 15 day trip to disappoint. When trying to get coffee for machine told by reception go to dinning room to buy. Dining room told me go to reception or shop! Shop only has instant coffee which is horrible!

The Good:The resort and rooms are absolutely stunning with a true 5-star aesthetic. The property is visually beautiful and well-maintained. The Not-So-Good: Kid-Friendliness: A huge miss for parents. Pool service (food/drinks) doesn’t start until 11:00 AM. We were there by 9:00 AM, and by the time food arrived, the kids were hangry. Even towels and water are DIY until 11:00 AM. Dining: Food quality was "meh" at best. On the all-inclusive plan, drinks were watered down, though tipping generously helped. Arrival Logistics: Check-in was slow and frustrating; staff seemed indifferent to restless kids after a long flight. Transfers: The paid "private" airport transfer was disappointing. It functioned like a shuttle rather than an assigned driver, leading to more unnecessary waiting. Verdict: Beautiful resort, but the service logistics and rigid hours made it difficult for families with young children

We've been coming to Beachscapes on/off over the years since 2015. It has one of the most amazing beaches. The water is always calm and the only waves you experience is from the people renting jet skis and boat owners. Over the years we noticed some great changes they've made, some include a heated pool palapas with an included table for items and 2 beach chairs per palapas. There are rules for them which include no reservations by leaving items or towels on them for long hours. We will be back soon with more of our family. The restaurant within Beachscapes serves great food from 12pm to 10pm. If you feel like venturing out, you can take a half mile walk to many restaurants and hang out spots. One of our favorites was Tacos Rigo. Thank you to the wonderful staff at Beachscapes for making our experience great over the years!