Zona Hotelera Holidays from AU$1,343

Ocean view room was nice, clean property, staff were helpful where they could be

Found our vacation and stay very average. Buffet food was cold most times, but the restaurants food was good. Drinks we very inconsistent. Room was clean but beds we found were not comfortable. Some staff were awesome and very hospitable but we found most of them to be very unhappy. We spent most of our time at the main pool, which had lots of entertainment's, but music itself was very dull most of the day. Would not return

Overall, we had a pleasant stay. The location of the hotel is unbeatable. The beach is absolutely beautiful, the water is crystal clear, and there is very little seaweed. The natural environment is definitely the highlight of the property. The rooms are also very spacious and comfortable. However, the hotel was built quite a long time ago, and there are many areas that could benefit from maintenance and renovation. While nothing affected the usability, the overall atmosphere and details did not fully reflect the level one would expect from a five-star hotel. The food options are quite extensive, with a good variety available. That said, the reservation system feels a bit outdated. After check-in, guests still need to go and make restaurant reservations in person, and there is no app available. Room service and many other hotel services also require calling by phone. If the hotel could upgrade its digital services, such as offering an app or an online booking system, it would make the experience much more convenient. The toiletries provided in the room are good quality. However, the daily replenishment was sometimes incomplete, with certain items occasionally missing.

I'm really surprised at some of the negative reviews. We had a nearly perfect visit. If I had to be nit picky, I would say there were times when our neighbors were loud and abnoxious late at night and yes the noise seemed to really carry. The shower temp would randomly change.. would be too cool then too warm.. hard to get the temp just right and keep it that way. All our interactions with the staff were really great. Food was not a problem and we were even able to make reservations at the a la carte restaurants pretty easily. Aside from the hotdogs and hamburgers at the beach bar, the food was really good! This was my first all-inclusive experience and I was pleased. Overall, we enjoyed our stay and would definitely come back.

The food is amazing and the staff is very friendly!