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Aloft Cancun

Photo gallery for Aloft Cancun

Featured image
Outdoor pool, open 8:00 AM to 10:00 PM, free pool cabanas
In-room safe, desk, laptop workspace, blackout curtains
View from Room
View from Room

Overview of Aloft Cancun

Aloft Cancun

3.5 star property

4.2/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Boulevard Kukulcan Km 9, Mz 48 L-8-1, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationCancun Convention Center1 min walk
  • Popular LocationForum Beach3 min walk
  • Popular LocationChac Mool Beach7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)26 min drive

Choose dates to view prices

About this area

Cancun

Located near the beach, Aloft Cancun is in Zona Hotelera neighbourhood and is connected to the convention centre. Shoppers can visit La Isla Shopping Mall, while everyone can enjoy the natural beauty of Caracol Beach and Delfines Beach. Don't miss out on a visit to Aquaworld. Spend some time exploring the area's activities, including outlet shopping. Guests love the hotel's location for the nightlife.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Cancun Convention Center - 1 min walk
  • Caracol Beach - 3 min walk
  • Forum Beach - 3 min walk
  • Plaza Caracol Mall - 5 min walk
  • Chac Mool Beach - 7 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • WXYZ bar — 1 min walk
  • Ty-coz Express - 2 min walk
  • Marinero's - 4 min walk
  • Isla Contoy - 4 min walk
  • Mextreme - 4 min walk

About this property

Aloft Cancun

3.5-star pet-friendly hotel connected to the convention centre in Zona Hotelera
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Other amenities include a snack bar/deli, a rooftop terrace and a meeting room. All 177 rooms offer free WiFi, rainfall showerheads and LCD TVs with satellite channels. Free bottled water, hairdryers and safes are among the other amenities that guests will find.
Aloft Cancun offers 177 forms of air-conditioned accommodation with a safe and complimentary bottles of water. 42-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness centre and complimentary bicycles.

Guests aged under 18 years old are not allowed in the health club or fitness facility.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a carport

Food and drink

  • Continental breakfast available for a fee daily 6:00 AM–10:00 AM: MXN 280 for adults and MXN 140 for children
  • 1 bar

Things to do

  • 24-hour fitness centre
  • Billiards/pool table
  • Free bike hire
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference space (366 square feet)
  • A meeting room

Outdoors

  • Free pool cabanas
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Phone accessibility kit
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free extra-futon mattress

Bathroom

  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Window screens

Similar properties

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Cancun
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Zona Hotelera
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Business-friendly
Business-friendly
Hotel
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Parking included
Parking included
Guest rating 4+
Guest rating 4+
3 star
3 star
Air conditioned
Air conditioned

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in fee: MXN 1140
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1140
Express checkout

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 1000 per accommodation, per stay
Dogs and cats welcome
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: MXN 280 for adults and MXN 140 for children (approximately)
  • Pet fee: MXN 1000 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: MXN 1140 (subject to availability)
  • Late check-out fee: MXN 1140 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the health club or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Aloft Cancun
Aloft Hotel Cancun
Cancun Aloft
Aloft Cancun Hotel
Aloft Cancun Hotel
Aloft Cancun Cancun
Aloft Cancun Hotel Cancun

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 458 out of 948 reviews
5 - Excellent 48%
Rating 4 - Good. 301 out of 948 reviews
4 - Good 32%
Rating 3 - Okay. 106 out of 948 reviews
3 - Okay 11%
Rating 2 - Poor. 40 out of 948 reviews
2 - Poor 4%
Rating 1 - Terrible. 43 out of 948 reviews
1 - Terrible 5%

4.2/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities
Write a review

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Jan 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the location and the well informed friendly staff!!
Stayed 1 night in Jan 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying here in 1027 for my first night on the 3rd of January and I had to move rooms because I woke up with bumps all over me. The sheets and comforter were not clean and had stains all over them. I have attached a video of the marks that have gotten worse over the days. I have been in Cancun at the paradisus resort since 12/27/2021 and had no signs of bites anywhere on my body . I check into this hotel and I wake up and can barely sleep with the conditions of the room. I want to seek legal action about this because it shows that the room was not sanitized or ready for anyone to stay in it. The manager I believe came in to the room and stripped the whole mattress so I’m sure he saw something too. This is not up to par like they said it was in the website. Noone has gotten back to me at all about this. DO NOT STAY IN THIS HOTEL
Stayed 3 nights in Jan 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities
This is a property at the right place, just in case you are looking to stay in a hotel rather than a resort. It is at the heart of the city and provides you with lots of dining option. The staff is friendly and they try to be helpful The only discomfort was the way they have colored the rooms and the hotel which gives a slight let down feel.
Stayed 2 nights in Jan 2022

3/5 Okay

Travelled with family
great location. good value for $$ we were told room cleaning was only being done every 3 days due to COVID but at least getting fresh towels would have been reasonable.
Stayed 1 night in Jan 2022