Playacar Fase I Hotels, Playa del Carmen

"This place was perfect for my family of small kids (3 years and 7 months). This resort is huge but stroller friendly. It was perfect for my toddler who loves to run everywhere. The people there were great and the food was delicious. Many options for swimming. We got the unlimited Xcaret experience, which was perfect for small kids to do everything slow vs jamming it all in one day or two. The park is literally attached to the resort so walking in and out is only about 5 mins with two entry points. The entertainment, the beach lagoon, the pools, it was all great. The buildings are a bit older and more ecolodge feeling (which is perfect for this place that is all nature) so if you have accessibility needs, make sure to highlight those as there is no elevator at the individual hotel lodging buildings. Lots of wild life and lovely trails within the resort. We loved that we were able to snorkel and see beautiful fish in the freshwater beach and pool. Beautiful Mayan landmarks to discover. Expedia has its own building (building 22 which is closer to the beach and one of the Xcaret entrance) and Booking through Expedia has its perks like making sure all your a la carte reservations are done at once vs waiting in line each day to book them. There is also a common room in the Expedia building with coffee and breakfast treats (for a quick start to your morning). Make sure to talk to the Expedia customer service to know what perks you have as an Expedia member. "

"The animals were amazing. Beautiful property. A very cool resort!"

"Excellent place to stay, Quiet, clean in general 10 of the 10"

"The ambiance was very VIP. We loved the food and the staff was very nice and provide good customer service. Overall, the property is nice and easy to walk."

"The facility is beautiful and the food was amazing!! The grounds are immaculate and the staff are all so welcoming and friendly! The room and bed were very comfortable. Great pool and beach area too! We loved every minute of our stay!"

"Great kids resort"

"Wyndham has been busy in restoring the beach area as when we were there 2 years ago, the beach just outside the boundary of the main pool was non-existent. There are now loungers in the area where water used to be. Same with the ground level suites that face the ocean - you might not be access the beach still but at least water is not lapping at the balcony door. The hotel has implemented a rule regarding placing the hotel towels and personal items to reserve loungers by the main pool and pool by Off the Hook; unfortunately, occasionally staff will remove the items after an hour. It is sad that some patrons do not like to follow the rule as everyone should have opportunity to relax by the pool. Jorge, pool and bar manager informed me that towel/reservations is a work in progress. The Wyndham front line staff including management are welcoming (Alexandro) and are willing to help out with reasonable requests. The food at the resort are superb. The buffet have variety so one never gets bored of having the same food though I can never get enough of taco chips/salsa/habanero. Thanks to Eduardo and Hector for introducing me to the lovely hot sauces. Sebastian, thank you for remembering my pot of decaf coffee with hot leche (milk) in the morning. Suggestions: please reinstate small bills for exchanging for large bills and bring back my popcorn. "

"The staff the service the spa the food and drinks amazing "

"Was a good overall experience "