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The Palm at Playa

Photo gallery for The Palm at Playa

Featured image
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, pool loungers
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, pool loungers
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, pool loungers
Down duvets, in-room safe, individually furnished, blackout curtains

Overview of The Palm at Playa

VIP Access

The Palm at Playa

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • Popular LocationMamitas Beach Club10 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)2 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, The Palm at Playa is in the city centre and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach Club, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours and skydiving in the area.

What's nearby

  • Quinta Avenida - 1 min walk
  • 3D Museum of Wonders - 1 min walk
  • Central Square - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 10 min walk

Restaurants

  • Sabor a Mar — 1 min walk
  • Rooftop — 1 min walk
  • Starbucks - 2 min walk
  • Playa Maya Restaurant - 2 min walk
  • La Senda - 2 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

About this property

The Palm at Playa

Adults-only Playa del Carmen hotel in Downtown Playa del Carmen, walk to Quinta Avenida
This hotel features 2 restaurants, an outdoor pool and a bar/lounge. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site. All 66 individually furnished rooms feature free WiFi and room service. For a bit of entertainment, guests will find flat-screen TVs with satellite channels, and other amenities include rainfall showerheads and down duvets.
The Palm at Playa offers 66 forms of accommodation which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Each accommodation is individually furnished. Beds feature down comforters. 43-inch Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM–10:30 AM
  • 2 restaurants
  • 1 poolside bar and 1 bar/lounge
  • Room service available

Things to do

  • Outdoor pool
  • Spa services

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • Satellite channels

More

  • Access via exterior corridors
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Late check-in subject to availability
Late check-in fee for check-in between noon and 4:00 PM (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 5.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 150 per room (roundtrip)
  • Late check-in fee for check-in between noon and 4:00 PM (amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time.

We should mention

This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 9 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 14 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 598 out of 949 reviews
5 - Excellent 63%
Rating 4 - Good. 251 out of 949 reviews
4 - Good 26%
Rating 3 - Okay. 58 out of 949 reviews
3 - Okay 6%
Rating 2 - Poor. 18 out of 949 reviews
2 - Poor 2%
Rating 1 - Terrible. 24 out of 949 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay! Great location, close to downtown. Nice clean room, big shower, roof top pool, restaurant on site, friendly staff.
Stayed 3 nights in Aug 2021

4/5 Good

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The hotel was alright. Great location as it's in the middle of everything, within a minute walk to the restaurants, plaza and malls. The hotel front desk was very helpful and Maximiliano went over and above to help us. Very friendly & helpfull staff. The only thing we didn't like was our room. We booked 2 rooms and both rooms stinks and is very dirty. We wiped the floors where our luggage will be and the lysol wipes we used turned black. That's how dirty it is. We also bought air spray at the nearby walmart as we can't stand the smell of our rooms. Water in toilet barely flushed, basement parking stinks so bad, the floors is sticky and dirty. This would have been a great stay if our rooms were cleaned as the rooftop pool was amazing and the garden is very relaxing. I can't say we'll book this hotel again.
Stayed 3 nights in Oct 2021

2/5 Poor

Travelled with partner
Disliked: Staff & service
Sandra was great! She assisted with coordinating our airport transportation and suggestions for excursions/tours. The property did not have any construction onsite but there was construction next door that would start at 7am. We never slept in past 7am. We did request to be relocated but it was denied. The continental breakfast at Irene’s was decent but arrive early to beat the rush otherwise you will wait 45 min before you’re served coffee then an additional 30 min for your food. More than likely won’t return.
Stayed 4 nights in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic - Sandra was especially helpful in helping us arrange transportation and other items. Everyone was so helpful and we will plan to stay here again. The location was excellent and so beautiful.
Stayed 1 night in Oct 2021

3/5 Okay

Travelled with family, Travelled with group
Liked: Cleanliness
The room had 2 TVś. Neither worked for 3 days. We informed the front desk about the situation. They promised to have Tech service fix the problem. It took 3 days for them to get one of the TVś to work. After a long day, I like to get to my room and relax and watch TV. This establishment does not have any phones, clocks, alarm clocks or radios in any of their rooms. If we needed to get in contact with the front desk, we had to walk down to the front desk.
Stayed 5 nights in Oct 2021