The Palm at Playa

4.0 star property
Upscale hotel, walk to Playa del Carmen Main Beach
VIP Access
your current months are April, 2024 and May, 2024.
April 2024
May 2024

The Palm at Playa

Photo gallery for The Palm at Playa

Rooftop terrace
Aerial view
Deluxe Room
Rooftop terrace
40-inch Smart TV with cable channels, TV

Overview of The Palm at Playa

8.4

Very good

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Breakfast available
  • Hot tub
The price is AU$142
Price available on 8/4/2024

Check out the area

8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach6 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal9 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

Room options

Standard Double Room

cleanliness

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout curtains
Ceiling fan
Down duvet
Hairdryer
Rainfall showerhead
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room

cleanliness

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Blackout curtains
Ceiling fan
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Loft

cleanliness

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

cleanliness

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout curtains
Ceiling fan
Down duvet
Hairdryer
Rainfall showerhead
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Suite

cleanliness

Highlights

Individually furnished
Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout curtains
Down duvet
Hairdryer
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Playa del Carmen

The Palm at Playa is located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, and is in the entertainment district and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as skydiving and ecotours in the area.

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 11 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Mercado 174 - 1 min walk
  • Don Mario Steak and Pasta House - 1 min walk
  • Tropical Playa del Carmen - 1 min walk
  • El Ranchito de la 10 - 1 min walk
  • Patio 8 - 1 min walk

About this property

The Palm at Playa

Upscale hotel near Playa del Carmen Main Beach
Quinta Avenida and Playa del Carmen Maritime Terminal are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace and a garden. For some rest and relaxation, visit the hot tub. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Swimming pool with sunloungers and pool umbrellas
  • Free self-parking
  • Local cuisine breakfast (surcharge), a local area shuttle and an outdoor pool
  • Beach umbrellas, tour/ticket information and beach towels
  • Guest reviews give top marks for the helpful staff
Room features
All 66 individually furnished rooms have comforts such as laptop-compatible safes and air conditioning, as well as amenities such as free WiFi. Guest reviews give good marks for the clean, spacious rooms at the property.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 40-inch Smart TVs with cable channels
  • Ceiling fans, daily housekeeping and phones

All-inclusive details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site parking

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends; USD 200–250 per person
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Rooftop

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Lift

More

  • 3 buildings
  • 3 floors
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 40-inch Smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 4:00 PM
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately USD 200 to 250 per person
  • Late check-in fee for check-in between noon and 4:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash

We should mention

Pool access available from 11:00 AM to 8 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 11:00 AM to 8 PM.

How much does it cost to stay at The Palm at Playa?

As of 29 Mar 2024, prices found for a 1-night stay for 2 adults at The Palm at Playa on 8 Apr 2024 start from AU$142.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palm at Playa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Palm at Playa?

Self-parking is free at this property.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available from noon to 4:00 PM for a fee.

What time is check-out at The Palm at Playa?

Checkout is at noon.

Are there all-inclusive benefits at The Palm at Playa?

Some rate plans available at this property are all-inclusive.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal. 3D Museum of Wonders and Mercado Playa del Carmen are also within 5 minutes.

The Palm at Playa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 554 out of 1022 reviews" "
Rating 8 - Good. 234 out of 1022 reviews" "
Rating 6 - Okay. 114 out of 1022 reviews" "
Rating 4 - Poor. 49 out of 1022 reviews" "
Rating 2 - Terrible. 71 out of 1022 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Louis Alden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The palm is one of the best locations in playa del Carmen. It’s a short walk to the gorgeous beaches of playacar, nightlife and restaurants are right outside the door, and it’s close to public transportation. The hotel is clean and basic, but comfortable and all one needs for a great time. Make sure to check out happy hour on the rooftop deck. The staff are welcoming and kind!
Stayed 11 nights in Mar 2024

2/10 Terrible

Jeffrey

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Salvador

Travelled with partner
Liked: Staff & service, property conditions & facilities
Noisy and loud around the hotel
Stayed 4 nights in Mar 2024

6/10 Okay

Jana

Travelled with partner
Liked: Amenities
It was a little less than great service. The pool had a booger or something in it that the staff took their time to take out. The breakfast only had three options. When we arrived we had to have the shower changed because it didn’t work. One night we also took of the sheets and their was a blood stain on the mattress cover. But it was really close to everything. Great location. The rooftop pool was nice and the room is very spacious.
Stayed 5 nights in Mar 2024

4/10 Poor

Paula may

Disliked: Staff & service, property conditions & facilities
Very noisy and no blankets to cover up
Stayed 9 nights in Mar 2024

8/10 Good

Sean

Travelled with group
Liked: Cleanliness, amenities
I did like i didnt have hot water for 3 days. Three staff went to correct the problem in which it only worked for 5minuted the hot water. After the rhird day they moved us from the room. They almost made me pay extra like if it was my problem. When it was there problems with the boiler.
Stayed 7 nights in Mar 2024

2/10 Terrible

Goldy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean and property is old and neglected. Staff hardly spoke English, couldn’t communicate with them.
Stayed 3 nights in Mar 2024

8/10 Good

Chantal

Travelled with family
Liked: Property conditions & facilities
The staff was very nice, however the room wasn’t as clean as I’d like. It should be updated as well.
Stayed 7 nights in Mar 2024

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff and beautiful gardens in a busy downtown setting.
Stayed 14 nights in Feb 2024

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, location wise it was perfect! Walkable anywhere! Rooftop pool is amazing, bar is great and food is wonderful! The front staff were great and helpful! Will be back!
Stayed 5 nights in Mar 2024