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Hotel Riu Yucatan - All Inclusive

3.5 star property
Pristine beaches invite sun-soaking; rejuvenating spa treatments await indoors. Adventure in the ocean or tranquility at four outdoor pools.

Choose dates to view prices

Hotel Riu Yucatan - All Inclusive boasts a prime location near Quinta Avenida. Guests enjoy a white sand beach with massage services, snorkeling, and sailing. The Renova Spa offers rejuvenating treatments, and multiple dining venues satisfy every palate. Rooms include free WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa pool
  • Breakfast included
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Standard Double Room (U)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room (U)

8.0 out of 10
Very good
(94 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (U)

7.2 out of 10
Good
(14 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Standard

Minibar, in-room safe, individually decorated, laptop workspace

Double Room Standard

  • 27 sq m
  • Sleeps 4

View all photos for Suite Junior with Pool View

Minibar, in-room safe, individually decorated, laptop workspace

Suite Junior with Pool View

  • 68 sq m
  • Sleeps 4

View all photos for Double Room (M)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (M)

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (L)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Room (L)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (E)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Room (E)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room (B2C-US)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (B2C-US)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 68 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (M)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, individually decorated, laptop workspace

Junior Suite (L)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, 2 Bedrooms (U)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 27 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (C)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, Connecting Rooms (C)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 26 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Suite (C)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (C)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (B2C-CA)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, Connecting Rooms (B2C-CA)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (B2C-CA)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room, Connecting Rooms (L)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, 2 Bedrooms (B2C-US)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room ( Kid Free | C)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room ( Kid Free | C)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (Kids Free | B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (Kids Free | B2C-CA)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (M)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Standard Double Room, Connecting Rooms (E)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room

Minibar, in-room safe, individually decorated, laptop workspace

Double Room

  • 27 sq m
  • Sleeps 4

View all photos for Quadruple Suite Junior with Pool View

Minibar, in-room safe, individually decorated, laptop workspace

Quadruple Suite Junior with Pool View

  • 68 sq m
  • Sleeps 4

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About the area

Map
Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 3 min walk - 0.3 km
  • Playacar Beach - 8 min walk - 0.7 km
  • Mahi Golf Course - 11 min walk - 1.0 km
  • Playacar Golf Club - 13 min walk - 1.1 km
  • Mayan Ruins of Playacar - 19 min walk - 1.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬7 min walk
  • ‪rosa roja - ‬3 min walk
  • ‪Festival Grand Buffet - ‬9 min walk
  • ‪Bar Arrecife - ‬11 min walk
  • ‪Cupcake Cafe - ‬7 min walk

About this property

Hotel Riu Yucatan - All Inclusive

All-inclusive family-friendly property near Playacar Beach
Located close to Playacar Golf Club, Hotel Riu Yucatan - All Inclusive provides a free breakfast buffet, a swim-up bar and a poolside bar. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Treat yourself to a body wrap, a manicure/pedicure or a massage at Renova Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Asian cuisine. Fitness classes are offered at the health club; other things to do include snorkelling, scuba diving and windsurfing. In addition to shopping on-site and a garden, guests can connect to free in-room WiFi.
Other perks include:
  • 4 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Limo/town car service, babysitting (surcharge) and tour/ticket information
  • Wedding services, secured bike storage and a 24-hour front desk
  • Guest reviews give top marks for the beach locale, pool and helpful staff
Room features
All 507 individually decorated rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as amenities such as free WiFi and safes. Guests reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with premium channels
  • Wardrobes/cupboards, balconies and recycling

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Volleyball

Entertainment

On-site entertainment and activities

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cancun
  • La Hacienda
  • La Margarita
  • Shanghai
  • Sicilia

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • TV in common areas
  • Volleyball
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room cot
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 12 buildings
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Yucatan
Riu Yucatan
Riu Yucatan All Inclusive
Riu Yucatan All Inclusive Playa del Carmen
Riu Yucatan Playa del Carmen
Yucatan All Inclusive
Yucatan Riu
Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico
Riu Yucatan Mexico
Riu Yucatan Playacar Hotel Playa Del Carmen
Rui Yucatan
Riu Yucatan All Inclusive All-inclusive property
Riu Yucatan Inclusive inclusi

Frequently asked questions

Does Hotel Riu Yucatan - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Hotel Riu Yucatan - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Yucatan - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Yucatan - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Yucatan - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Yucatan - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, kayaking and more.

Where is Hotel Riu Yucatan - All Inclusive located?

Nestled on the beach, this Playacar property is within a 15-minute walk of Piste Cyclable sur Paseo Xaman-Ha and Playacar Beach. Playa del Carmen Main Beach and Quinta Avenida are also within 3 miles (5 km).

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Reviews

Hotel Riu Yucatan - All Inclusive Reviews

8.4

Very good

8.8

Cleanliness

8.4

Amenities

9.0

Staff & service

8.6

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 523 out of 1005 reviews
Rating 8 - Good. 266 out of 1005 reviews
Rating 6 - Okay. 110 out of 1005 reviews
Rating 4 - Poor. 60 out of 1005 reviews
Rating 2 - Terrible. 46 out of 1005 reviews

Reviews

10/10 Excellent

Anatoly

Liked: Cleanliness, property conditions & facilities
Great place to be
Stayed 14 nights in Dec 2025

10/10 Excellent

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
It was great!
Stayed 4 nights in Nov 2025

8/10 Good

Rosemary

Liked: Cleanliness, amenities, property conditions & facilities
clean rooms, clean bathrooms, friendly staff! Need more entertainment.

2/10 Terrible

Mayra

Disliked: Cleanliness, amenities, property conditions & facilities
room and staff
Stayed 5 nights in Nov 2025

10/10 Excellent

Dan

Liked: Cleanliness, amenities, property conditions & facilities
Very nice. Staff was great
Stayed 3 nights in Nov 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room excellent service good food and entertainment
Stayed 4 nights in Oct 2025

8/10 Good

Elisa

Liked: Cleanliness
The room was over scented, but exceptionally clean and the staff was very pleasant. Anyone I encountered in the walkways was courteous and greeted me.
Stayed 6 nights in Nov 2025

10/10 Excellent

Octavian H

Liked: Cleanliness, property conditions & facilities
Room very clean . Older ,rusty shower tub but other than that excellent.Room steward (Jorge) very friendly and helpful.Entertainment top notch. Restaurant and bar service always pleasent.Beach and pool area maintained clean at all time. Plenty sun loungers and umbrellas.Smoking areas could use a refresher.Overall friendly staff and nice propriety. Stayed here twice in the past years. Recommended .
Stayed 13 nights in Nov 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a great location to enjoy the beach and the pool at your own schedule. The bars and food are conveniently placed. The staff are amazing especially when interacting with the kids.
Stayed 4 nights in Oct 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small shops near by, quiet with the option of sitting at the pool or beaxh
Stayed 3 nights in Sep 2025

8/10 Good

Iris

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean however the smell of mold was always there. Very dated rooms. Very comfortable beds though. Staff was great all over. Better entertsjnment than most all- includives ive been to. Resort was very clean everywhere you went. You never saw anything left on tables or dirty tables anywhere. You can't go wrong with staying at the Riu Yucatan. Lots of fun
Stayed 7 nights in Nov 2025

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and enjoyable for the family. Food options were great and was in walking distance of the nearby plaza.
Stayed 4 nights in Aug 2025

4/10 Poor

Diana

Disliked: Cleanliness, property conditions & facilities
Wouldnt recommend this resort, nothing special. I would totally chopse Riu Tequila over this if i had to choose.
Stayed 5 nights in Oct 2025

10/10 Excellent

amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Suburb entertainment team.
Stayed 6 nights in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very safe and had so many different entertainment items. The staff was very kind and nice. I loved the fact that you could walk to other Riu's and see the entertainment there. Beach was perfect with palms and beautiful water color. Family hotel
Stayed 4 nights in Oct 2025

10/10 Excellent

Burton Jerome

Liked: Cleanliness, staff & service, amenities
Will stay there again great food
Stayed 7 nights in Jun 2025

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the little attention of the staff 👍
Stayed 1 night in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Jul 2025

8/10 Good

Annette

Staff was excellent, restrooms/showers had draining issues.
Stayed 4 nights in Sep 2025

6/10 Okay

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The resort was average. The food at the buffet was not as good as most I’ve stayed at. The Steakhouse was the only food I’d consider to be of good quality. Pool area felt crowded. Rooms were very clean and staff was friendly.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet restaurant team is great.
Stayed 8 nights in Aug 2025

4/10 Poor

Sergio

Liked: Staff & service
The reception is bad!
Stayed 6 nights in Nov 2025

6/10 Okay

Elizabeth

Liked: Amenities
Our stay may the Riu Yucatan was okay. The staff were all great. They are keeping a place going that needs updating. Shout out to Gustavo and the rest of the Entertainment and Activity staff. They work incredibly hard. Loved the pool games, White party, Silent Disco. Building 8 needs updating. Cleaning could be improved. Stains on pillows, floor washing. Our minibar water was only refilled when requested. A water supply repair was done quickly. Food had options, but main meals were never hot. Even the al a carte restaurants. Bartenders were good everywhere. The mobile cart serviced by Manuel at the pool was good. The beach was beautiful with lots of seating.
Stayed 9 nights in Nov 2025

10/10 Excellent

Yolanda

Liked: Amenities
Everything and everyone were amazing.
Stayed 6 nights in Aug 2025

10/10 Excellent

Eva

Liked: Cleanliness, amenities, property conditions & facilities
It’s a very nice property with great food, entertainment, amazing customer service throughout the resort.
Stayed 14 nights in Jun 2025