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Overview of Riu Palace Riviera Maya All Inclusive

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Featured image
On the beach, white sand, sun-loungers, beach towels
On the beach, white sand, sun-loungers, beach towels
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers

Riu Palace Riviera Maya All Inclusive

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationPaseo del Carmen18 min walk
    Popular LocationPlayacar Golf Club1 min drive
    Popular LocationPlaya del Carmen Maritime Terminal4 min drive
    AirportPlaya Del Carmen, Quintana Roo (PCM)9 min drive

Choose dates to view prices

Suite (M)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Suite (L)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Garden View (M)

5/5 guest room rating
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

4.7/5 guest room rating
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Suite (C)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (L)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (C)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite Superior Latam

5/5 guest room rating
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (U)

4.3/5 guest room rating
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (B2C)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (E)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (L)

4/5 guest room rating
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (E)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

4/5 guest room rating
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Superior Europe

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Junior Suite (M)

4/5 guest room rating
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite (E)

No guest room rating
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Superior (B2C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior (C))

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Suite (B2C)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (U)

3.8/5 guest room rating
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

About this area

Playa del Carmen

Located in Playa del Carmen's Playacar neighbourhood, Riu Palace Riviera Maya All Inclusive is next to a golf course and on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Travelling with kids? Consider 3D Museum of Wonders and Yucatek Divers. Spend some time exploring the area's activities, including golf lessons and golfing.
Popular Location

What's nearby

  • Paseo del Carmen - 18 min walk
  • Playacar Golf Club - 1 min drive
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Yucatek Divers - 4 min drive
  • Central Square - 10 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • Don Rafael — 1 min walk
  • Il Portico — 1 min walk
  • Fruta Madre - 17 min walk
  • El tenedor - 19 min walk
  • Rolandi's Pizzeria - 19 min walk
View map

About this property

Riu Palace Riviera Maya All Inclusive

Beach spa retreat, walking distance from Playacar Golf Club
Catch some rays at the beach or spend the day relaxing at Riu Palace Riviera Maya All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. All 460 rooms provide conveniences such as sitting areas and coffee makers, plus complimentary wireless Internet access and flat-screen TVs with satellite channels. Other amenities available to guests include balconies, 24-hour room service and minibars.
Riu Palace Riviera Maya All Inclusive offers 460 forms of accommodation with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include a separate bath and shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. This Playa del Carmen resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–11:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Hot tub
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Corner/local shop
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path to lift

More

  • Beach towels
  • Designated smoking areas
  • Renovated entire property – December 2019
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens

Bathroom

  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Riu Palace Riviera Maya All Inclusive and receive a full refund?
Yes, Riu Palace Riviera Maya All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Riu Palace Riviera Maya All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Riu Palace Riviera Maya All Inclusive?
As of 27 Jan. 2021, prices found for a 1-night stay for 2 adults at Riu Palace Riviera Maya All Inclusive on 27 Feb. 2021 start from AU$379, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Riu Palace Riviera Maya All Inclusive have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Riu Palace Riviera Maya All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Riu Palace Riviera Maya All Inclusive?
Self-parking is free at this property.
What time is check-in at Riu Palace Riviera Maya All Inclusive?
Check-in is from 4:00 PM - anytime.
What time is check-out at Riu Palace Riviera Maya All Inclusive?
Checkout is at 11:00 AM.
Are there all-inclusive benefits at Riu Palace Riviera Maya All Inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, kayaking and more.
Where is Riu Palace Riviera Maya All Inclusive located?
Located in Playacar, this beachfront resort is next to a golf course and within 1 mi (2 km) of Plaza Paraiso, Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 2 miles (3 km).
4.4
Excellent
Rating 5 - Excellent. 631 out of 1027 reviews
5 - Excellent 61%
Rating 4 - Good. 237 out of 1027 reviews
4 - Good 23%
Rating 3 - Okay. 93 out of 1027 reviews
3 - Okay 9%
Rating 2 - Poor. 35 out of 1027 reviews
2 - Poor 3%
Rating 1 - Terrible. 31 out of 1027 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.7/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very relaxing trip! Service and cleanliness are superb. Air conditioning is not the greatest (others had issues as well). Restaurants are not all open every night. We didn’t get to try them all for this reason, food was ok. Entertainment at night is lacking, not much to do after 1030 for younger couple. Pools are beautiful except they were unbearably cold! I am assuming they aren’t heated. Nice place for a relaxing vacation but not the party scene if that’s what you are looking for.
Stayed 5 nights in Jan 2021

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
This resort is amazing! I will be back many more times. The food was the best I’ve had at any all-inclusive. We felt very safe with all COVID precautions. It was truly nice to enjoy a luxury all-inclusive resort during this pandemic. There were even shows every night! Reminds me of what it was like to vacation before the pandemic. The beach and pool were stunning and picturesque. I’ve been bragging about this place non-stop. We were supposed to spend two nights at Riu and 2 nights in Cozumel. We decided to stay at Riu and skip Cozumel and we are so glad we did!
Stayed 2 nights in Jan 2021

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were ao friendly and attentive. The food was great
Stayed 8 nights in Jan 2021

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t typically take time to review vacations but this one deserves a shout out!! We’ve stayed a other all inclusive as a family and this was our favorite due to the amazing service, top notch cleanliness, safety and good food! The set up of the beach and pools is so fun and accommodating! I just returned with my 2 teenage girls and we had a blast!!! An extra shout out to Victor, Enrique, Jonothan and Pablo!! Thank you Riu Palace!!
Stayed 6 nights in Jan 2021

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time at riu palace riviera maya . Service was great front fro desk to waiters all were super nice very attentive . Beautiful resort all around nice beach , what can more can you ask for . It was great vacation
Stayed 4 nights in Jan 2021

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